Customer Ratings & Reviews
- Model:
- 910-005622
- |
- SKU:
- 6372599
Customer reviews
Rating 4.5 out of 5 stars with 1104 reviews
(1,104 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the long battery life, Bluetooth connectivity, and abundance of programmable buttons on the G604 mouse. Many appreciate its comfortable design and the smooth, precise scrolling offered by the unique scroll wheel. However, some find the mouse too heavy or large, and others have reported issues with the software or occasional double-clicking. The price point is generally considered favorable.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
+A
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely smooth, versatile mouse great for gaming or work.
I would recommend this to a friendRated 1 out of 5 stars
Broken after 2 months and no way to claim warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst company ever. I bought this mouse 2 months ago and the click button doesn't work anymore. If you go to their website you will discover that there is no way to file a claim for warranty. All procedures there are hidden and when you finally find a link to file a warranty claim, it only brings you back to the product page. It is discussing that in 2021 we have companies in business try to evade their due obligation to honor what they make and resort to this sort of tactics. I urge you to not buy their products at all. I will have to file a complain with the BBB or see if there is some agency in California to protect consumers.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Emmanoel, I'm sorry that you had difficulties locating the Warranty claim webpage for the G604. Here is the link to the webpage where you can start your claim: https://support.logi.com/hc/en-us/articles/360036533973-Warranty-G604 Please note that you will need to sign in to an account and register your product before you can begin the warranty claim. Here is a link to other FAQ around the warranty claim process with Logitech: https://support.logi.com/hc/en-us/articles/360023361413 Thank you for being a Logitech customer. Kristi from Logitech.
Rated 1 out of 5 stars
G602 with cheaper manufacturing and a raised price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was out of the box for less than 3 minutes and the frictionless scroll-wheel toggle button is already acting spotty. Classic Logitech discontinuing any good product, replacing it with a cheaply manufactured plastic remake, and raising the price by thirty dollars. They should have stuck with the G602 instead of this. It's obviously not going to last more than a few months, if that. Luckily it's still well within the return period and I'm already getting red flags.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello StevieMJH,
Thank you for choosing Logitech. I am sorry that you have experienced an issue with the toggle for the scroll wheel. The G604 Wireless Optical gaming mouse comes with a 2 year limited hardware warranty. Please visit the Logitech website for further assistance.
Best regards,
John at Logitech
https://support.logi.com/hc/en-us/articles/360036534033
Rated 1 out of 5 stars
Do not buy this mouse, do your research.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this mouse, do your research. The sensors in this mouse are terrible. My right click was messing up a couple months after I first bought it. When I hold it, it clicks and unclicks super fast and sometimes it doesn't register the click. If you want one like this, get the G602. That one has lasted me years and even outlasted this one.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Andy, sorry to hear that you are unsatisfied with your G604 Wireless Mouse. We are always looking for ways to improve our products, so we appreciate your review. There can be a few reasons as to why your experiencing some complications, first, try pairing and unpairing with your PC, etc. Move your mouse closer to your device, and somewhat away from other bluetooth connections (which can potentially cause interference), check connections are working (bluetooth, and dongle), lastly, clean out your mouse with compressed air, as dust or debris can be causing the delay in clicks. If you have done the above and are still experiencing issues you do have a 15-day return policy with Best buy. If you ever have additional feedback or questions regarding Logitech products, feel free to visit https://support.logi.com/hc/en-us Thanks, -Logitech