Customer Ratings & Reviews

Great keyboard, love how it feels and how responsive it is

Everything was made alot easier and quicker with this keyboard.

The side buttons always throws me off. My hand is always a bit to the left where i want it and had alot of misclicks in my first day of using it. The lack of wrist rest is really disappointing for the price.

I love the feel of this keyboard and I knew I would after trying it at the store.

awesome product and very strong and responsive love this product

Perfect gaming Keyboard!! I bought it in Black Friday. Definitely recommend this!

girlfriend likes it, build quality is solid. Nice and sturdy

Great for fast typing and comfortable. Love the design and the functions

Love the use. Feels like its low profile. and it still as a click sound but not so aggressive

I love the programmable keys and the programmable colors. I originally had trouble operating it under Windows 11, But logic tech support came through beautifully.

Great feel! I love the look, and it works amazing!

I really like the keyboard. My kids also like it because it lights up

Quality seems good everything on the keyboard is customizable no issues yet

Coming from razer greens, top of the line to bottom, I love the move to slim keys. Reminds me of apple made a good gaming keyboard. Satisfyingly addictive but has a rubber cable… some say it’s better than the old sleeved one but at the angles I route the cord it might cause issues down the line- buy GEEKSQUAD PROTECTION

Not sure if we're going to keep this keyboard, but not because of the keyboard, because Best Buy seems to treat its customers awfully. This is more about a terrible, maybe typical, experience with Best Buy's Customer Service. I know this isn't the place for that, but I really don't care. This is to try to help other people considering purchasing this item from Best Buy, from dealing with a frustrating situation. Just buy it somewhere else. The product photos for this keyboard specifically show a braided cable. That's a detail that mattered to the person this was for. The first, second, and fifth images clearly show a braided cable. For it not to have a braided cable is plainly misleading and is false advertisement. The keyboard we received did not have a braided cable, but a seemingly cheaper, non-premium, regular cable. This keyboard is pricey, in the higher-end for a pre-made gaming keyboard. It already has cheaper ABS keycaps, which we go into this knowing, but those can be replaced when they wear. The cable is a premium feature that the keyboard is shown to have and it can't be replaced like the keycaps. Add to that, that we go into this purchase thinking it will be there. Apparently it isn't there anymore. After being passed around by chat reps who don't care if they do, or who seem to even want to, drive people insane, several attempts at calls or chats where I was put on hold indefinitely or ghosted by a rep (only to receive an email of them pretending like they were actually there, when they weren't) I found a way around Best Buy's customer service gatekeeping. If you call a store and tell the AI who answers that you'd like to place a large order of computers, you will magically be put on the phone with a human (in sales) who actually wants to help (and I believe they were on the same continent as well--nothing about race, all about general attitude toward Americans, even if well earned). This wonderful person didn't say, "You've reached the wrong department," and hang up on me, they listened to me, and helped me figured out what happened. They confirmed that the first rep that I spoke with was wrong and that replacing the keyboard is pointless (not only wasting more of my time, but also Best Buy's resources--is it cheaper to write off customers problems and waste time and money on shipping?) because it's not made with the braided cable anymore and that the website has incorrect information. If you buy this, you're paying for a premium feature pictured that the product is no longer made with. It took a few minutes on the phone with this person to figure this out, but obviously, they couldn't provide a resolution, because, Sales, not Service. Armed with a true understanding of the situation, I, yet again, decided to subject myself to the 1-888 number because I felt mislead, frustrated, and wanted to speak with the department who could actually provide a resolution. I should have and probably did know better, but I had the answers so now we could try to solve the problem. After explaining this to a rep who said she had to escalate the call as the situation was beyond her level, I was transferred to someone who also refused to do anything to resolve the problem. She even started off by saying we should replace it with another of the same. In this case, I believe that a partial refund to compensate for the premium feature shown, that is not actually available, is fair--not a lot, but enough to make a me feel like they acknowledged their mistake and the wasted time they caused, the time I took to actually figure out what was going on (against their gatekeeping wishes, which in the end saved them money on return shipping, etc.), and enough to make up for the difference in what is shown vs. what is received. Instead of listening to a frustrating experience and a reasonable request, the rep brushed me off over and over. And still, even though she said she understood the problem, wanted to replace the keyboard with the same keyboard. Clearly, she had no clue and didn't want to try to. I asked if I had a bad connection or if I was speaking too quickly and was met with silence. I went out of my way to facilitate a resolution and not waste time/money with pointless exchanges and I was treated like crap for it. I have a theory that Best Buy's customer service is intentionally this bad so that their customers lose their minds and start smashing all of their devices and then have to buy new ones. TLDR This keyboard is no longer made with a braided cable and hasn't been for at least a year, yet Best Buy still has the old product photos posted, which is misleading and is false advertising. Also, Best Buy seems to hate its customers and if you have a problem, there's a high probability that instead of getting help, you will have someone try to make the situation worse, unless you lie to a robot. But lying to the robot will only give you answers, not solve the problem. No one with the power to help truly cares and the problem will never be solved.

really nice looks and very good build quality, key strokes are nice too

Wonderful product if you can stomach the price. It's like typing on glass.

Wicked cool keyboard, software is not the easiest to maneuver

Very responsive keyboard. Easy to setup and like the mechanical keys.

I bought it for my son and he loves this keyboard He games 10 to 15 hours a day.