Customer Ratings & Reviews
- Model:
- 920-009087
- |
- SKU:
- 6360838
Customer reviews
Rating 4.6 out of 5 stars with 977 reviews
(977 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the G815 LIGHTSYNC keyboard's quality, key feel, and customizable RGB backlighting. Users appreciate its ease of use, design, response time, and convenient volume control. Criticisms include the product's high price, the software experience, the absence of a wrist rest, and the use of two USB ports. Overall, the keyboard is well-received for its performance and aesthetics.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Works like a charm
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and clicky. Solid construction. Minimal design compared to Orion model I had before, which I couldn't repurchase. Wouldn't go back now though. Pleased with everything.
I would recommend this to a friendRated 4 out of 5 stars
Nice Keyboard
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The keyboard overall has a great feel to it and is very responsive when it comes to using it for both gaming and normal tasks such as writing emails. My only complaint being that the keyboard requires to 2 USB plug ins to work properly but other than the keyboard is great!
I would recommend this to a friendRated 5 out of 5 stars
Well worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.FANTASTIC keyboard. I love the feel of the buttons and the speed at which I can type on it; for that alone the $200 was well worth it. I’m not a gamer, so I can’t give any feedback I on that end, but as a remote college student who does all my work on my desktop, I’d say this is an awesome keyboard.
I would recommend this to a friend- Pros mentioned:Keyboard quality
Rated 5 out of 5 stars
Great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Keyboard for gaming can be used on any console.
I would recommend this to a friend Rated 5 out of 5 stars
Great key board
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the use. Feels like its low profile. and it still as a click sound but not so aggressive
I would recommend this to a friendBrand response from Logitech
Posted .Thank you for your kind words about the Logitech G815 LIGHTSYNC RGB Mechanical Gaming Keyboard! We're thrilled to hear that you appreciate its low-profile design and tactile feedback. Your satisfaction is our top priority, and we're committed to delivering exceptional products that enhance your gaming experience.
Rated 5 out of 5 stars
kekthesnek
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The keyboard itself is great the lowprofile is nice but to make it truly comfortable you kind of have to hang it at the edge of your desk. Although there seems to be a pretty common issue with the logitech g hub turning off all the lights on the keyboard haven't figured out how to permanently fix this.
I would recommend this to a friend- Pros mentioned:Keyboard qualityCons mentioned:Software
Rated 2 out of 5 stars
Great keyboard ruined by terrible software
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The keyboard itself is genuinely incredible. I absolutely love it. However, to use any of the keyboards extra functions you have to use Logitech's GHub software which is a buggy mess and causes several functions to not work correctly.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Russ,
I am sorry to hear that you have problems using Logitech G HUB. I suggest you uninstall and reinstall the app; most of the time, this simple step will solve any app bugs. Contact the Logitech G support team for personalized assistance if the issue persists https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393&mID=538. Logitech appreciates your product insight.
- Leo from Logitech
Rated 4 out of 5 stars
Click Clack
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the reasons I got this keyboard was because of the sound the keys make when pressed. I also like the low profile keys that are with this keyboard that make it look like it has a sleeker design. The material used for the main keyboard is durable and overall highly enjoy pressing keys.
I would recommend this to a friend- Pros mentioned:Keyboard quality
Rated 5 out of 5 stars
Great Keyboard for Gaming
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gaming keyboard, no complaints so far.......
I would recommend this to a friend Rated 1 out of 5 stars
Don't Buy From Best Buy (ie: Worst Buy)
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if we're going to keep this keyboard, but not because of the keyboard, because Best Buy seems to treat its customers awfully. This is more about a terrible, maybe typical, experience with Best Buy's Customer Service. I know this isn't the place for that, but I really don't care. This is to try to help other people considering purchasing this item from Best Buy, from dealing with a frustrating situation. Just buy it somewhere else. The product photos for this keyboard specifically show a braided cable. That's a detail that mattered to the person this was for. The first, second, and fifth images clearly show a braided cable. For it not to have a braided cable is plainly misleading and is false advertisement. The keyboard we received did not have a braided cable, but a seemingly cheaper, non-premium, regular cable. This keyboard is pricey, in the higher-end for a pre-made gaming keyboard. It already has cheaper ABS keycaps, which we go into this knowing, but those can be replaced when they wear. The cable is a premium feature that the keyboard is shown to have and it can't be replaced like the keycaps. Add to that, that we go into this purchase thinking it will be there. Apparently it isn't there anymore. After being passed around by chat reps who don't care if they do, or who seem to even want to, drive people insane, several attempts at calls or chats where I was put on hold indefinitely or ghosted by a rep (only to receive an email of them pretending like they were actually there, when they weren't) I found a way around Best Buy's customer service gatekeeping. If you call a store and tell the AI who answers that you'd like to place a large order of computers, you will magically be put on the phone with a human (in sales) who actually wants to help (and I believe they were on the same continent as well--nothing about race, all about general attitude toward Americans, even if well earned). This wonderful person didn't say, "You've reached the wrong department," and hang up on me, they listened to me, and helped me figured out what happened. They confirmed that the first rep that I spoke with was wrong and that replacing the keyboard is pointless (not only wasting more of my time, but also Best Buy's resources--is it cheaper to write off customers problems and waste time and money on shipping?) because it's not made with the braided cable anymore and that the website has incorrect information. If you buy this, you're paying for a premium feature pictured that the product is no longer made with. It took a few minutes on the phone with this person to figure this out, but obviously, they couldn't provide a resolution, because, Sales, not Service. Armed with a true understanding of the situation, I, yet again, decided to subject myself to the 1-888 number because I felt mislead, frustrated, and wanted to speak with the department who could actually provide a resolution. I should have and probably did know better, but I had the answers so now we could try to solve the problem. After explaining this to a rep who said she had to escalate the call as the situation was beyond her level, I was transferred to someone who also refused to do anything to resolve the problem. She even started off by saying we should replace it with another of the same. In this case, I believe that a partial refund to compensate for the premium feature shown, that is not actually available, is fair--not a lot, but enough to make a me feel like they acknowledged their mistake and the wasted time they caused, the time I took to actually figure out what was going on (against their gatekeeping wishes, which in the end saved them money on return shipping, etc.), and enough to make up for the difference in what is shown vs. what is received. Instead of listening to a frustrating experience and a reasonable request, the rep brushed me off over and over. And still, even though she said she understood the problem, wanted to replace the keyboard with the same keyboard. Clearly, she had no clue and didn't want to try to. I asked if I had a bad connection or if I was speaking too quickly and was met with silence. I went out of my way to facilitate a resolution and not waste time/money with pointless exchanges and I was treated like crap for it. I have a theory that Best Buy's customer service is intentionally this bad so that their customers lose their minds and start smashing all of their devices and then have to buy new ones. TLDR This keyboard is no longer made with a braided cable and hasn't been for at least a year, yet Best Buy still has the old product photos posted, which is misleading and is false advertising. Also, Best Buy seems to hate its customers and if you have a problem, there's a high probability that instead of getting help, you will have someone try to make the situation worse, unless you lie to a robot. But lying to the robot will only give you answers, not solve the problem. No one with the power to help truly cares and the problem will never be solved.
I would recommend this to a friendBrand response from Logitech
Posted .We appreciate you taking the time to share your detailed feedback regarding your experience with both the Logitech G815 keyboard and Best Buy's customer service. We understand your frustration regarding the discrepancy between the product photos showing a braided cable and the standard cable that came with your keyboard. We apologize for this misleading information and any inconvenience it caused. We also regret to hear about the difficulties you encountered with Best Buy's customer service. We will pass your feedback along to the appropriate teams to ensure our product listings are accurate and to address the issues you raised regarding customer service interactions.
Rated 5 out of 5 stars
Buy it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great satisfying click sound. My co worker hates the noise but he is really just jealous. Materials feel nice and I like the sharp lines. Perfect key placement. Would like ability for full keyboard macro but I’m getting by so far. Highly recommend.
I would recommend this to a friendRated 5 out of 5 stars
Great LightSync Keyboard
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great keyboard to brighten up your workspace. I have received many compliments about the multi-color light displays. Plus, the keyboard has a nice "tactile touch" to it. Just be prepared - it is a sizeable keyboard. It is not something you can easily pick-and-go with you.
I would recommend this to a friend- Cons mentioned:Software
Rated 4 out of 5 stars
Fine keyboard
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fine keyboard, needs better software and support from logitech. But works fine.
No, I would not recommend this to a friend Rated 5 out of 5 stars
A must have
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I first saw this keyboard, I knew I had to have it!!! No regrets! I love the touch and the colors. It’s totally FAB!
I would recommend this to a friendBrand response from Logitech
Posted .Hey, We hear you! Thanks for letting us know the Logitech G815 is a must-have for you. We love that you love the feel and the colors – it sounds totally fab indeed! We appreciate you sharing your enthusiasm!
Rated 5 out of 5 stars
Great mechanical gaming keyboard for $$
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the keyboard as a replacement for the G910 I bought three years ago. Was skeptical at first but after using the keyboard for over a month, I can say that I am very satisfied. The price is a hard pill to swallow, but the feedback from typing and the key response times are amazing.
I would recommend this to a friendRated 5 out of 5 stars
Slick Keyboard
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality design and nice clicky keys. Very customizable as well. I also like that it has a pass thru USB port on the top side of the keyboard.
I would recommend this to a friendRated 5 out of 5 stars
Logitech G815 Lightsync Switch Gaming Keyboard
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Logitech- Wired GL Clicky Switch Gaming Keyboard. The light background on the keys great when playing with lights out. Gamers love it.
I would recommend this to a friendRated 5 out of 5 stars
Great, thin keyboard with awesome switches!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love how flat it sits, there's less strain on my wrists. The switches in the keys are just right with clicky-ness and sensitivity. It takes a little time to get used to the feel of how short and flat it feels, but So far I am much happier with this than my previous keyboard.
I would recommend this to a friend- Pros mentioned:Keyboard quality
Rated 4 out of 5 stars
Nice keyboard
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good keyboard. Does what its supposed to. Works great for gaming.
I would recommend this to a friend Rated 5 out of 5 stars
Stellar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the most smooth and responsive MK ive had. Worth every penny, especially considering the additional hotkeys added.
I would recommend this to a friendBrand response from Logitech
Posted .Sounds like the G815 is a game-changer for you! We're thrilled you find it the smoothest and most responsive mechanical keyboard you've ever used. The low-profile keys and programmable G-keys are designed for peak performance, making every penny worth it. Enjoy dominating the competition in style!









