Customer Ratings & Reviews

Hello mitchell! Sorry to hear you've had issues with your G935 Wireless 7.1 Surround Sound Over-the-Ear Gaming Headset for PC with LIGHTSYNC RG Lighting. Sounds like there's definitely something wrong with your specific headset. What I would recommend you do (if you haven't done so already) is check for any possible firmware update for your headset that might fix the issue. To do so, simply download and install the G Hub software on your PC, connect you wireless receiver to the PC, and follow the on-screen steps to update. If that doesn't work for you, know that you have a 2-year warranty with Logitech on the product, so simple contact support for a replacement: https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393&pID=26c52b20-7db1-11e9-bada-cff310fcc276 - Mathieu from Logitech

We apologize for the unpleasant experience you had with the G935. Your feedback is important to us, and we will ensure that it reaches the appropriate team for review. For further assistance, please don't hesitate to reach out to our Logi Support as they are well equipped and will surely provide any necessary help. Thank you for bringing this to our attention.

Hello, we are sorry to hear that you did not enjoy the comfortably of your G935 headset. At Logitech we strive to improve our products and user experience. We hope that you have found another product in our lineup that suits your needs. I have forwarded your feedback, thank you.

Hello, Colin! I'm sorry to hear about your experience with the G935 headset. We have updated the G935 to the G733 headset, instead. Thank you for the feedback on the longevity of the G935, however! I will be passing this along. - Maggie from Logitech G

Hello RobC, we are sorry to hear that the G935 headset is not working properly for you. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. At the end of this message I have attached a link to our FAQ section on our support page. You'll be able to troubleshoot your mouse there to get it working again. If that still doesn't work, please fill out a warranty claim on the warranty tab on the same link. A support specialist will reach out to get this issue sorted out. We apologize for any inconvenience we may have caused. Thank you for being part of the Logitech community, have a great day. -Ricky from Logitech. https://support.logi.com/hc/en-us/articles/360024326693-Getting-started-G935-Wireless-7-1-RGB-Gaming-Headset

Hi Shinji, Very sorry to hear about the issue you're having with the G935 Wireless Gaming Headset and it not having any noise on one side. There could be a couple of reasons why that may be that can be easily fixed. First off, it sounds like there could be a connection problem especially if you're trying to use the headset when wired. Try using other cables. Second, you may need to update the headset's firmware which you can achieve by downloading Logitech's G HUB software:  https://support.logi.com/hc/en-us/articles/360024848813--Downloads-G935-Wireless-7-1-RGB-Gaming-Headset. Hope that you found this helpful and that all is going well. Thank you for choosing Logitech. - Richard from Logitech

Hello customer, I'm sorry to hear that you were having some issues with your G935 Wireless headset. It certainly sounds like you're having some connectivity issues. Make sure the usb receiver is plugged into the closest port to where you are sitting, and try to minimize obstructions.

Hey Nick!
I'm sorry to hear about the audio and microphone quality issues you're having with your G935 headset! If you have not done so already, I would highly recommend downloading our free Logitech GHub software, which will greatly enhance your audio experience on the G935. You can find that free software here https://www.logitechg.com/en-us/innovation/g-hub.html
-Jonathan from Logitech