Customer Ratings & Reviews
- Model:
- 981-000014
- SKU:
- 10953824
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Comfort
Rating 4.3 out of 5 stars
- Value
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the product's excellent sound quality and comfortable fit. They also appreciate its affordable price, lightweight design, and useful features such as volume control, a good microphone, and sufficient cord length. The only minor concern noted by a few customers is its compatibility, as it is primarily designed for computer use.
This summary was generated by AI based on customer reviews.
Dreadful!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fresh out of the box, the first test call was already met with complaints from the other side about choppy audio quality, and I then did some recordings that confirmed this finding. I am an expert in the field of audio devices, so I have a pretty good idea about what went wrong with this one. For my head shape, the boom is too short. Because of this, the speech level is lower than the device expects it. Making things worse, the beamformer (if it exists) ends up misdirected to the cheek, and to top it off, there is an extremely aggressive noise gate at the end of the chain. As a result, my voice is constantly cutting out, unless I speak up to the point of almost yelling, which defeats the purpose of using a headset in the first place.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am sorry to hear you are not satisfied with the product. Thank you for taking the time to write this review, we appreciate all feedback.
Terrible Sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These were bought to be used in an online Call Center logging into a remote dialer. Everyone is asking "Are you on a speaker phone" "You are breaking up , you sound muffled". The gaming headset I had before these worked way better in sound quality and they are not intended for telemarketing work. The best headset I had was the Plantronics, they sounded great,crystal clear, but they eventually broke after a lot of hard use. I have to buy them online. Everyone hyped up the Logitech and I bought another pair and took them back to the store because of bad sound quality , but these are just as bad.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am so glad to hear you are satisfied with the product! Thank you for being a Logitech, and taking the time to write this review!
ill fitting and uncomfortable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased with intention of using for dictation. Have tried adjusting mouthpiece several different ways and it still is no better than the voice recognition that came with my computer. It takes less time to type what I want myself instead of go back and correct all the errors.
No, I would not recommend this to a friendGood Sound, Bad Mic
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So i am a youtuber and i need a good mic. I bought this and the hum is in all of my videos because of the mic! If you are going to be skyping or communicating it is great but if you are trying to make content do not get this mic! It also can become uncomfortable after awhile.
No, I would not recommend this to a friendIf mic quality is important, don't bother
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought I was buying the same model of logitech headset I bought three years ago, but it's either a different model that looks identical or it's been dumbed-down, a common practice with companies nowadays. I need a good headset for my job with a quality mic, but this version's mic is of much poorer quality and sounds very "roomy". I went to the logitech website to see if I could find a similar version, but no luck. If you need crisp audio for online meetings, this isn't for you.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Stevie, thank you for sharing your experience with the H390 USB Headset. I'm sorry that the quality of the mic for people on the other side did not meet your expectations. I'm sorry that Logitech no longer carries the model that you were looking for. I hope you are able to find a suitable replacement to give you the sound quality you are looking for from the mic. Thank you for being a Logitech customer. Kristi from Logitech
Logitch h390
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.To be honest, for the price you are paying you should at least be getting decent mic quality, the headphone also wears out pretty quickly
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Ronny, Very sorry to hear that you're not liking the mic quality of the H390. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. If you are experiencing an issue, please use this link to learn more about the 2 year limited hardware warranty: https://support.logi.com/hc/en-us/articles/360024916974-Warranty-USB-Headset-H390. Hope that you found this helpful and that all is going well. Thank you for choosing Logitech. - Richard from Logitech
Mold
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Opened the box and the stench of mold came pouring out. Interestingly, this is now the third brand of headphones I have bought in the last month that has come infested with mold from the factory. This is not acceptable. Returned immediately.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We regret to hear that you had to return the product and we apologize for any inconvenience caused. We'll surely take this feedback and make sure to share it with the right team. Thanks for bringing it to our notice.
Got a bad one maybe
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I picked this up to get a MP4 recording done for work. Worked fine for the entire 1.5hr recording. Next day I began to do some edits and additional retakes then out of nowhere mic stopped working. Checked forums and performed a bunch of searches to no avail. Its a generic windows driver so no updates available on the windows or logitech site. Same problem on 3 different PCs so the problem doesn't appear to be winxp or windows 7 specific. They seem well built but QC apparently is not so good as this isn't the only review I found online indicating that they had the same problem.
No, I would not recommend this to a friendNot needed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t what I really needed. The quality was lacking in good materials.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Thank you for your feedback on the H390 Wired. We're sorry to hear it didn't meet your needs and that you felt the material quality was lacking.
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A lil uncomfortable to the ears.but so far so good
I would recommend this to a friendHeadset
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It lasted 2 days then stopped working. Absolutely no sound
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, Lindz88! I'm sorry to hear that you're having issues with your H390 headset. I would recommend reaching out to our support team here https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393 to file a warranty claim. The H390 has a 2-year limited hardware warranty. Thank you for the feedback! I will be passing this along. - Maggie from Logitech
Uncomfortable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Painful around the ears after 2-3 hours of use. would not recommend.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We appreciate your feedback on the Logitech H390 Wired headset. We understand that you found them uncomfortable after prolonged use, and we apologize for any inconvenience this has caused. We strive to create comfortable and enjoyable audio experiences for our users, and we will use your feedback to improve future product designs.
DOES NOT WORK with WINDOWS 7
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Packages says it works with "Windows" but does not say which version. It DOES NOT work with Windows 7. Yes, I went to their "support" page and tried everything they suggested. This is the third Logitech headset I have tried to use and NONE have a driver for Windows 7. Lets see if PLANTRONICS is any better...
No, I would not recommend this to a friendBackground noise is heavy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Every noise was picked up in the background. LIES.
No, I would not recommend this to a friendGet set w/ USB
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After five calls, the mic and audio both starting cutting in and out. Had this breakdown happened during the return policy window, I'd have dumped the set immediately. Do not buy Logitech.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello KikiS. I'm sorry to hear about your experience with the H390 headset. Thank you for your feedback, we will be taking this into consideration. Thank you for shopping Logitech. - Maggie from Logitech
You can hear all background noise loud and clear
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After reading all the great reviews I decided to buy this headset for work. Unfortunately it’s going back!!! You can hear all background noise clearly! It does kit cancel background noise!
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Gabby559, thank you for your feedback! The H390 headset features a Noise-cancelling mic. For support, please refer to: https://support.logi.com/hc/en-us/articles/360024321073 - Will, Logitech.
Would not have bought/uncomfortable to wear
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very, extremely uncomfortable to wear/use after 15 mins or less of use.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, We're truly sorry to hear the H390 is uncomfortable for you. Wearing a headset comfortably for long stretches is important. Thanks for sharing your experience with us and apologize for the inconvenience caused.
Doesn't work well in USB
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these so I could work from home. The reviews were great, but they are awful!! The USB does NOT work well with my computer, so I cannot hear. I have tried it on THREE computers and the USB is loose. I wouldn't recommend these.
No, I would not recommend this to a friendDidn’t last a week.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a couple days then went out completely. Wouldn’t recommend!
No, I would not recommend this to a friendBrand response from Logitech
Posted .That's disappointing to hear. In order to help you effectively, please provide your information to our support team by emailing socialcare@logitech.com. Name – Email address – Country – Product name – Brief description of the issue –
Aweful product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.terrible product. makes everything sound like its under water or warbley. horrible !!
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, upsetgamer! I'm sorry to hear about your experience with the H390 headset. Thank you so much for the feedback on the audio quality of the headset! I will be passing this along. - Maggie from Logitech