Customer Ratings & Reviews
- Model:
- 981-000014
- SKU:
- 10966076
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Comfort
Rating 4.3 out of 5 stars
- Value
Rating 4.6 out of 5 stars
Not comfortable for longer sessions
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The size of the ear cups are small and rest on your ears, rather than around them, so they get uncomfortable within 30 minutes to an hour of use. Otherwise, this is a decent headset.
No, I would not recommend this to a friendBrand response from Logitech
Posted .HI JGait NW,
Thank you for your feed back. It's greatly appreciated. Sorry for any inconvenience. If you need further assistance, please contact Logitech Support on the website.
LaShonda from Logitech
Was fine until it broke.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked fine but then I put it on one day and it just snapped in two. The ear cushions were not very comfortable to begin with. Really wished the mic would swing around completely so that it could be worn on either side. Probably wouldn't buy again.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Stopped working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item worked for all of one hour. Seemed fine at first, sound quality was good and then all of a sudden there was no sound at all.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am sorry to hear the headset is no longer functioning for you. It sounds like you received a defective unit. Luckily, this headset comes with a 2 year warranty through Logitech so we can get it replaced for you! Here is the link to file a claim: https://support.logi.com/hc/en-us/articles/360024916974-Warranty-USB-Headset-H390. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.
NOT A GREAT PRODUCT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I DONT LIKE THEM, THEY AREN'T NOISE CANCELING NOR GOOD FOR CALLS.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Thank you for sharing your feedback regarding the Logitech H390 Wired headset. We understand your disappointment that it doesn't meet your expectations for noise cancellation and call quality. We sincerely apologize for any inconvenience this has caused. Your comments are valuable to us as we continuously strive to improve our products.
- Pros mentioned:Sound quality
Returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality was fine but I need to wear these for long periods of time and the on ear specs hurt my ears so I returned them for over ear style headphones .
No, I would not recommend this to a friend Close but no..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the feel of these headphones and they seemed well built. However, within a week the inline light (which tells you if the Mic is muted) stopped working. The also started cutting in and out (volume wise). I ended up returning them.
No, I would not recommend this to a friendUncomfortable!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know who designed this headset. If you are a person who has frequent meetings everyday, I bet your ears and even brains are very uncomfortable in the end of the day! It is too tight! This product should be discontinued. I am not not sure whether the new model has the similar problem, but definitely I won't recomment this model!
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, George! I'm sorry to hear about your experience with the H390 headset. Thank you so much for the feedback on the design of this headset! I will be passing this along. - Maggie from Logitech
Shameful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 3.5 weeks and went completely dead. Brought back to Best Buy and would not refund my money. 14 day policy. Tried to support brock and motor retail but how can we with policies like that. Will stick with Amazon.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello there, We're very sorry to hear that your Logitech H390 headset stopped working after 3.5 weeks. We understand how frustrating it is when a product fails, and we apologize for the inconvenience this caused. In order to help you effectively, please provide your information to our support team via email at socialcare@logitech.com with your
- Name:
- Email Address:
- Country:
- Product Name:
- Brief description of issue:
Doesn't Work??
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this a couple of weeks ago for class. The first time it worked. The second time my instructor said that I was cutting in and out so I thought it was the internet connectivity. The third time I was recording voice over power point and when I went back to listen the voice was cut off a number of times to the point I had to stop using it all together. If it is not the headphones it may be the brand new lenovo yoga lap top I also recently purchased that is causing multiple problems. I plan to take both back this week to figure out why they are not functioning properly. Also the ear phones are not very comfortable but I don't need to wear them for long so it is OK.
No, I would not recommend this to a friendExplore other options
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are okay. There are better options. Noise cancelling and overall sound clarity didn't impress me for the price.
No, I would not recommend this to a friendHeadphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is low although my volume on the laptop is all the way up. No way to adjust...
No, I would not recommend this to a friendBrand response from Logitech
Posted .Take control of your audio experience! Give the in-line controls a try for volume adjustment. If the issue persists, reach out to Logi Support for further assistance.
Not what i wanted
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for use of my work laptop to answer calls from the call center. These are very cheaply made. Speaker on both ears. You can only wear the mic on left ear. Headset fit very tight/snug. If you wear glasses this will hurt behind your ears. Sound...monotone, no bass. No button to hang phone up when you done with call. There is a up and down volume button with a mute button. Usb connection. I dont like these at all. I wish i saved my receipt so it can be returned.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Nunie, thank you for writing this review. I'm sorry that the H390 ended up not being what you wanted. I appreciate you listing these details about the headset so that others can make a better assessment before purchasing. Some of the features you are desiring are on the higher end headsets like the H800. I hope you are able to find a headset that works for you! Thanks for being a loyal Logitech customer. Kristi from Logitech
Not durable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not last long, The wires shorted out after couple of months. Was used a lot.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello water, we are sorry to hear that the H390 headset is not working for you properly. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. Luckily, the headset comes with a 2 year limited hardware warranty. At the end of this message, I've attached the link to our support page. You'll be able to submit a warranty ticket with us. Our support specialist will reach out to you to get this issue sorted out. We apologize for any inconvenience we may have caused. We can't wait to hear back from you again soon. Take care and have a nice day. -Ricky from Logitech. https://support.logi.com/hc/en-us/articles/360024916974-Warranty-USB-Headset-H390
Easy to break
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this product is not reliable, it broke after 4 months.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Sorry about the experience! In order to help you effectively, please provide your information to our support team by emailing socialcare@logitech.com. Name – Email address – Country – Product name – Brief description of the issue –
Headset for a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted a month and now I am experiencing bad call quality on my side yet again. The cable stability does not seem to last long. In my experience, my call connection declines so much that my voice frequently comes through very garbled and broken up, or sounds as if I’m underwater. I would recommend a more expensive option that will last longer than this headset.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Rabies, Thank you for your feedback. Sorry for any inconvenience. Be sure to download the latest software for your device which can help fix minor issues of bugs. If you ever need assistance, please contact Logitech Support on the website. LaShonda from Logitech
Mic quit working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 weeks after I got at home the Mic We'd go in-and-out. After another week it quit working completely.
No, I would not recommend this to a friendA little too cheap feeling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for working from home and found it very uncomfortable to wear and the mic arm felt sharp enough to cut my fingers so I ended up returning it.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Tetsuo! I'm sorry to hear the H390 headset was uncomfortable. Thank you so much for this feedback and for leaving a review! I will be passing this information along. - Maggie from Logitech
Nope.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's not very comfortable and I started having sound issues. Product required a replacement in less than a year (It survived 8 months).
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi, thank you for sharing your experience with the H390. I'm sorry that the H390 was not very comfortable for you and that you had sound issues with the device. Logitech does have a 2 year limited hardware warranty for the H390. You can file a claim at https://support.logi.com/hc/en-us/articles/360024916974-Warranty-USB-Headset-H390 if you desire. Thank you for being a Logitech customer. Kristi from Logitech
Could do better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headset is not really good. When in use the people can't hear me.
No, I would not recommend this to a friendBrand response from Logitech
Posted .That's disappointing. We'd recommend to get in touch with the Logi Support Team in this case and the team will definitely walk you through all the available options, next steps, and best possible solution.
Small ears? Try this!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have small ears and often the over ear headphones are uncomfortable, but these pads are smaller and perfect
I would recommend this to a friend