Customer Ratings & Reviews
- Model:
- 981-000014
- SKU:
- 12224174
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Comfort
Rating 4.3 out of 5 stars
- Value
Rating 4.6 out of 5 stars
Explore other options
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are okay. There are better options. Noise cancelling and overall sound clarity didn't impress me for the price.
No, I would not recommend this to a friendHeadphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is low although my volume on the laptop is all the way up. No way to adjust...
No, I would not recommend this to a friendBrand response from Logitech
Posted .Take control of your audio experience! Give the in-line controls a try for volume adjustment. If the issue persists, reach out to Logi Support for further assistance.
Easy to break
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this product is not reliable, it broke after 4 months.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Sorry about the experience! In order to help you effectively, please provide your information to our support team by emailing socialcare@logitech.com. Name – Email address – Country – Product name – Brief description of the issue –
Not durable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not last long, The wires shorted out after couple of months. Was used a lot.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello water, we are sorry to hear that the H390 headset is not working for you properly. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. Luckily, the headset comes with a 2 year limited hardware warranty. At the end of this message, I've attached the link to our support page. You'll be able to submit a warranty ticket with us. Our support specialist will reach out to you to get this issue sorted out. We apologize for any inconvenience we may have caused. We can't wait to hear back from you again soon. Take care and have a nice day. -Ricky from Logitech. https://support.logi.com/hc/en-us/articles/360024916974-Warranty-USB-Headset-H390
Not what i wanted
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for use of my work laptop to answer calls from the call center. These are very cheaply made. Speaker on both ears. You can only wear the mic on left ear. Headset fit very tight/snug. If you wear glasses this will hurt behind your ears. Sound...monotone, no bass. No button to hang phone up when you done with call. There is a up and down volume button with a mute button. Usb connection. I dont like these at all. I wish i saved my receipt so it can be returned.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Nunie, thank you for writing this review. I'm sorry that the H390 ended up not being what you wanted. I appreciate you listing these details about the headset so that others can make a better assessment before purchasing. Some of the features you are desiring are on the higher end headsets like the H800. I hope you are able to find a headset that works for you! Thanks for being a loyal Logitech customer. Kristi from Logitech
Mic quit working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 weeks after I got at home the Mic We'd go in-and-out. After another week it quit working completely.
No, I would not recommend this to a friendHeadset for a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted a month and now I am experiencing bad call quality on my side yet again. The cable stability does not seem to last long. In my experience, my call connection declines so much that my voice frequently comes through very garbled and broken up, or sounds as if I’m underwater. I would recommend a more expensive option that will last longer than this headset.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Rabies, Thank you for your feedback. Sorry for any inconvenience. Be sure to download the latest software for your device which can help fix minor issues of bugs. If you ever need assistance, please contact Logitech Support on the website. LaShonda from Logitech
A little too cheap feeling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for working from home and found it very uncomfortable to wear and the mic arm felt sharp enough to cut my fingers so I ended up returning it.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Tetsuo! I'm sorry to hear the H390 headset was uncomfortable. Thank you so much for this feedback and for leaving a review! I will be passing this information along. - Maggie from Logitech
Small ears? Try this!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have small ears and often the over ear headphones are uncomfortable, but these pads are smaller and perfect
I would recommend this to a friendDefective right out the box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The products microphone did not work out of the box.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We understand your H390 headset microphone wasn't working initially, and we apologize for the inconvenience. This feedback helps us ensure our products meet the highest quality standards right out of the box. Please connect with our support team so we can help resolve this for you.
Nope.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's not very comfortable and I started having sound issues. Product required a replacement in less than a year (It survived 8 months).
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi, thank you for sharing your experience with the H390. I'm sorry that the H390 was not very comfortable for you and that you had sound issues with the device. Logitech does have a 2 year limited hardware warranty for the H390. You can file a claim at https://support.logi.com/hc/en-us/articles/360024916974-Warranty-USB-Headset-H390 if you desire. Thank you for being a Logitech customer. Kristi from Logitech
Could do better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headset is not really good. When in use the people can't hear me.
No, I would not recommend this to a friendBrand response from Logitech
Posted .That's disappointing. We'd recommend to get in touch with the Logi Support Team in this case and the team will definitely walk you through all the available options, next steps, and best possible solution.
Good price, but average quality.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was my third time purchasing the H390s. It'll also be the last. The wire has been a nightmare to keep straight and stop any damage.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi, we're sorry you're unsatisfied with the H390 headset. Luckily Logitech makes a variety of other headsets that fit every need. Here's the link to some more options: https://www.logitech.com/en-us/headsets/wired-headsets. Hope that helps!
Way too small
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have small ears and these were way too small to fit comfortably as noise-canceling. Also, the sound quality was just okay. I returned them for a refund.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Nettie! Sorry to hear the design of the H390 USB Headset didn't work for you. The ear cups themselves are not noise-cancelling, because as you mentioned, they will rest on your ears, and not over them. They are padded with leatherette to add some more comfort basically. On the other hand, the microphone itself is noise-cancelling, so it minimizes unwanted background noise for clear conversations. We hope you'll find the right solution among our other products! Simply visit our support page if we can be of any help: https://support.logi.com/hc/en-us - Mathieu from Logitech
Good for everyday use.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We use these everyday - love them. Work perfect with our phones and for Team's meetings.
I would recommend this to a friendShort product life
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great until it doesn't. Lots of static within the headset and the Logitech warranty process has you going in circles.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Thank you for your feedback! The H390 is backed by a 2-year limited hardware warranty. For support, please refer to: https://support.logi.com/hc/en-us/articles/360024321073 - Will, Logitech.
Poor
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasts only a year. After that, the wire starts breaking.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Really sorry to hear about your unpleasant experience. We request you to contact the Logitech support team if the headset is within the warranty period and our team will take it up from there.
- Cons mentioned:Compatibility
Didn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This headset did not work for me. It might have been that it wasn't compatible with my work equipment- I could hear people but they couldn't hear me.
No, I would not recommend this to a friend Not good
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this item. It works in an absolute bind but you won't like it. Spend a little extra money and buy a good set.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello we are sorry to hear about your issues with the H390 headset. We hope that you were able to find another product in the Logi family that suited your needs. If you ever have any feature/settings questions, please visit us for support at https://support.logi.com/hc/en-us
Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There a headset. Plug and play easy. I don't know what else to say to meet the 50 character minimum.
I would recommend this to a friend