Customer Ratings & Reviews

Hello, I am sorry to hear about the issues you are having with the headset. You may have received a defective unit. Fortunately, it has a warranty through Logitech. If you would like to file a claim for a new one, please visit the support page for this item on Logitech.com. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.

Hello, I am sorry to hear about the issue you are having with the headset. Thank you for taking the time to write this review, we appreciate all the feedback!

Hello. I'm sorry to hear that your headset has failed on you for the second time. What about them is not working? If you are plugging into a USB hub, try plugging it straight into the computer. We have found that many times a USB hub isn't giving enough power to the headset for it to work properly. The title stated that you needed padded headphones... Were these not comfortable? For a much more comfortable experience, you can try our gaming headsets. The G432 is a great, low-cost headset that has plenty of padding and features.
-Charlton at Logitech

Hello TheFrozenBiscuit,
I am sorry that the H390 is not working as you expected. I will record your product review and pass it along. Logitech appreciates your product review. - Leo from Logitech

Hello Tremor3258,
I am sorry that you have experienced an issue with your H390 headset’s microphone; I would like to help. If you have not already done so, please check the input settings on the application/program that you are using and also the computer’s settings. Please check the microphone privacy settings. I have attached a link to the support page for your headset. Please visit the Logitech support website for further assistance.
Best regards,
John at Logitech
https://support.logi.com/hc/en-us/articles/360024321073--Getting-Started-USB-Headset-H390

Hello. Thank you for taking the time to write your review of the H390 headset. If you have any questions or issues please visit our support site: support.logi.com
Thanks for choosing Logitech!
-Charlton at Logitech

Hi Magic, Thank you for your feedback. Sorry for the inconvenience you experienced with the sound quality. If you ever assistance, please contact Logitech Support on the website. LaShonda from Logitech

Hi Joelee, thank you for sharing your experience with the H390 headset. I'm sorry that the mic no longer works. Logitech does have a 2 year limited hardware warranty on the H390 and you can file a claim by visiting support.logi.com. I hope that you are able to find a new headset that will give you the durability and longevity that you are needing. Thank you for being a Logitech customer. Kristi from Logitech

Hello Maria! I'm sorry to hear the H390 is hurting your ears. Feel free to reach out to our support team here https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393 if you ever need any assistance or if something happens in the 2-year limited hardware warranty. Thank you for the feedback on the comfort of the headset! I will definitely be passing that along. - Maggie from Logitech

Hi Alex, I'm sorry that you had a problem with the H390 disintegrating on you. I hope that during your time of using the H390 that you were able to enjoy the features that the device offered such as the noise canceling mic and the digital stereo sound. Thanks for being a Logitech customer. Kristi from Logitech

Hi Boojack55, thank you for your feedback! This should not be the case, as the H390 is backed with a 2-year limited hardware warranty. For support, please refer to: https://support.logi.com/hc/en-us/articles/360024916974-Warranty-USB-Headset-H390 - Will, Logitech.

Hello, we are sorry to hear that you are having issues with your H390. You may reach us for support by opening a Technical Support ticket here: https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393