Customer Ratings & Reviews
- Model:
- 981-000014
- SKU:
- 9618932
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Comfort
Rating 4.3 out of 5 stars
- Value
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the H390 Wired USB-A On-Ear Stereo Headphones, particularly praising the fantastic sound quality and comfortable fit. Many find them to be a great value for the price, appreciating their lightweight design. Some customers have noted compatibility issues.
This summary was generated by AI based on customer reviews.
Great for WFH Job!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return due to microphone going out, hopefully the second pair works properly.
I would recommend this to a friendBrand response from Logitech
Posted .Hello, DHJJ! I'm sorry to hear that your first pair of H390's went out. I hope this second pair will work out for you! Feel free to reach out to our support team here https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393 if you ever need any assistance or if something happens in the 2-year limited hardware warranty. Thank you for the feedback on your first pair's microphone going out! I will be passing this along. - Maggie from Logitech
Horrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microphone on it is constantly moving from where you placed it being very lose but yet sticks when you manually move it back into place. The mic is very short making it harder for the person to hear you when you are talking. The sound quality is either very loud in your ears or barely audible, there is no middle ground.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am sorry to hear about the issues you are having with the mic. Thank you for taking the time to write this review, we appreciate the feedback.
Defective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They don’t work at all. I’ve tried several things to try to fix the issue but nothing makes them work. I’m returning them as soon as I can for a refund.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hey! That's unfortunate. We will take this as feedback and pass it on to the right team. In case you need any additional support, write back to us.
Mic didn’t work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did my research and thought I would get a decent product. However the mic does not work on this headset.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am so sorry to hear the mic was not working on the headset. That is not normal, you received a defective unit. Lets get that replaced for you! This headset comes with a 2 year warranty through Logitech. Here is the link to file a claim: https://support.logi.com/hc/en-us/articles/360024916974-Warranty-USB-Headset-H390. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.
Second Set
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second set of these. The first set didn't last long, so I am hoping these last a little longer. They work well, as long as they are working.
No, I would not recommend this to a friendGod’s Angel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not recommend, had to returned back to the store, only last for one day
No, I would not recommend this to a friendBrand response from Logitech
Posted .We apologize for the short lifespan of your Logitech H390 Wired headset. We understand how frustrating it can be when a product doesn't last as long as expected. Your insights are valuable for us as we continuously strive to improve our offerings.
Low sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume is very low I could not hear the patients nor could they hear me.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We're so sorry to hear you're experiencing low volume issues with your Logitech H390 Wired headset, making it difficult to hear patients and for them to hear you. To get that issue resolved, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
- Name:
- Email Address:
- Country:
- Product Name:
- Brief description of issue:
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product but then the sound was muffled. I still enjoyed the way they feel
I would recommend this to a friendBrand response from Logitech
Posted .Hello, Tayy! I'm sorry to hear about your experience with the H390 headset. Thank you for the feedback on the audio quality of the headset! I will be passing this along. - Maggie from Logitech
Best buy is regret
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, it puts out a lot of sound, it hurts your ears, I would never recommend you to buy it, the material is of very poor quality.
No, I would not recommend this to a friendBrand response from Logitech
Posted .That's disappointing to hear and it's surely not what we expect to deliver. We understand your displeasure and apologize for any issues that arise. We value your input, therefore we will forward it along to the appropriate team so they can look into it. Thanks a lot!
Just a regular headset with mic and no noise cance
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No noise cancellation feature as they are claiming
No, I would not recommend this to a friendBrand response from Logitech
Posted .We understand your disappointment regarding the H390's noise cancellation. It's clear we missed the mark in communicating its features. We're taking this feedback seriously to ensure clarity for future customers.
Headset
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headset I bought for work is not so great. People on the line can still hear the background noise.
I would recommend this to a friendBrand response from Logitech
Posted .Hello JMAF! We're sorry to hear you're running into issues with the H390 headset. I would recommend reaching out to our support team here https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393 so they can diagnose the issue and hopefully give you a fix. We greatly appreciate the feedback and will be taking this into consideration! Thank you for shopping Logitech! - Maggie from Logitech
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones don't work, only the microphone. Useless.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am so sorry to hear the headphones did not work for you! This headset does come with a 2 year warranty through Logitech so we can get that replaced for you! Here is the link in order to file a claim: https://support.logi.com/hc/en-us/articles/360024916974-Warranty-USB-Headset-H390. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.
Surprised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy hook up but would cut in and out. After trying every USB port it just kept getting worse. Was shocked never had an issue with the logitech before. Purchased in January and still trying to get replaced due to Best Buy policy cannot return after 15 days. Still trying to replace with the manufacture very unhappy.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am sorry to hear about the issues with headset. You may have received a defective unit. Fortunately, it has a warranty through Logitech. If you would like to file a claim for a new one, please visit the support page for this item on Logitech.com. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.
Headset
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Uncomfortable headset although light weight will hurt after wearing it for a whole day
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello JEllO! I'm sorry to hear that the H390 is uncomfortable! Feel free to reach out to our support team here https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393 if you ever need any other assistance or if something happens in the 2-year limited hardware warranty. Thank you so much for this feedback! I will definitely be passing this along. - Maggie from Logitech
Don’t waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This stopped working within one month. Spend a little extra money on something else.
No, I would not recommend this to a friendBroken 1 and 1/2 months after purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I figured getting something so cheap was a bad idea, but i was in a bind and needed something right away. I would have hoped this product would have lasted longer than 38 days. Do not buy this garbage
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am sorry to hear about the issues you are having with the headset. You may have received a defective unit. Fortunately, it has a warranty through Logitech. If you would like to file a claim for a new one, please visit the support page for this item on Logitech.com. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.
Uncomfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are very uncomfortable. Within 15 minutes of wearing them both of ears became sore.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am sorry to hear about the issue you are having with the headset. Thank you for taking the time to write this review, we appreciate all the feedback!
Uncomfortable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the most comfortable. Expect better equipment from best buy
No, I would not recommend this to a friendNot worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Use for work and they already have given out. I am no longer able to use the mute button and there is static in the line.
No, I would not recommend this to a friendNeeded padded headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They seem to quit working pretty fast. This is the 2nd time I have tried them
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello. I'm sorry to hear that your headset has failed on you for the second time. What about them is not working? If you are plugging into a USB hub, try plugging it straight into the computer. We have found that many times a USB hub isn't giving enough power to the headset for it to work properly. The title stated that you needed padded headphones... Were these not comfortable? For a much more comfortable experience, you can try our gaming headsets. The G432 is a great, low-cost headset that has plenty of padding and features.
-Charlton at Logitech