Customer Ratings & Reviews

Hi Cookie, thank you for sharing your experience with the H390 headset. I'm sorry that you did not enjoy the product and that you couldn't hear anything. The H390 has a volume control on the cable for the headset, but its important to make sure that the default volume level on the computer settings is not set low preventing the volume from increasing. Thank you for being a Logitech customer. Kristi from Logitech

Hello Blue,
I am sorry that the H390 headset was not an ideal design for your son. Logitech understands that customers have many different needs, which is why they offer a wide variety of designs. Feel free to check out other Logitech headsets before looking at other brands. Logitech appreciates your product review. - Leo from Logitech

Hello. Thank you for taking the time to write your review of the H390 headset. I'm sorry to hear that you aren't happy with the headset due to comfort. If you are looking for a larger, more comfortable headset I would recommend trying a gaming headset like the G432 or Astro A10. If you have any other questions or issues, please visit our support site: support.logi.com
-Charlton at Logitech

Hi Abhi, sorry to hear that you are unsatisfied with your H390 USB Headset. We are always looking for ways to improve our products, so we appreciate your review. Adjust the headset volume on the cable control. Make sure the headset is not on mute. The mute light flashes when mute
has been activated. Check the USB cable connection to your computer. Try a different USB port
on your computer. Connect directly to your computer. Do not use a USB hub. In your application and operating system, check the volume and microphone settings. Restart your application. Close all applications and make sure the headset is the default input/output device for your operating system. I hope this information will be helpful. If you ever have additional feedback or questions regarding Logitech products, feel free to visit https://support.logi.com/hc/en-us Thanks, -Logitech

We're sorry to hear that and we apologize any inconvenience caused. We'd recommend you to get in touch with Logi support team and check for the best possible option in this case. Also, we will take this as feedback and pass it along to the right team.

Hello, I am sorry to hear about the issues you had with the headset. Luckily, it has a 2 year warranty through Logitech so we can get that replaced for you! Here is the link to file a warranty claim: https://support.logi.com/hc/en-us/articles/360024916974-Warranty-USB-Headset-H390. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.

Hello Lonewolf,
I am sorry to hear that the H390 did not meet your expectation. I recommend you try Zone Vibe 125. The Vibe 125 is the newest product release in the Logitech headset for the productivity product line. They have unique features, and it has an affordable price point. I hope you find this information helpful. Logitech appreciates your product review and brand loyalty. - Leo from Logitech

Hello, I am so sorry to hear the headset did not last 6 months. Luckily, this headset comes with a 2 year warranty through Logitech, so we can get that replaced for you. Here is the link in order to file a claim: https://support.logi.com/hc/en-us/articles/360024916974-Warranty-USB-Headset-H390. I hope this helps! I hope you have a great day!
-Danielle from Logitech

Hi Samantha, I am sorry to hear that your H390 headset is not working. This should not be the case, as it is backed with a 2-year limited hardware warranty. For support, please refer to: https://support.logi.com/hc/en-us/articles/360024321073--Getting-Started-USB-Headset-H390 - Will, Logitech.

Hello we are sorry to hear about your issues with the H390 headset. We hope that you were able to find another product in the Logi family that suited your needs. If you ever have any feature/settings questions, please visit us for support at https://support.logi.com/hc/en-us

Hi BrooklynAshes, Thank you for your feedback. Sorry for any inconvenience. If you ever need assistance, please contact Logitech Support on the website. LaShonda from Logitech

Hello, I am sorry to hear you were not satisfied with the product. Thank you for taking the time to write this review, we appreciate the feedback.

Hello, I am sorry to hear about the headset no longer working for you. This headset does come with a 2 year warranty through Logitech., so we can get that replaced for you! Here is the link to file a warranty claim: https://support.logi.com/hc/en-us/articles/360024916974-Warranty-USB-Headset-H390. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.

Hi RPGenie, thank you for your feedback! The H390 USB Headset is backed by a 2-year limited hardware warranty. For support, please refer to: https://support.logi.com/hc/en-us/articles/360024321073--Getting-Started-USB-Headset-H390 - Will, Logitech.

Hi John, sorry to see you're having audio quality issues with your H390 headset. Sometimes if the headset isn't plugged into the computer all the way, that can affect the quality. But if you have any questions, check out the Logitech support page at  https://support.logi.com/hc/en-us/articles/360024321073. Hope that helps!

Hello, I am so sorry to hear that the headset did not work for you out of the box! Next time let us replace it for you as all Logitech products come with a warranty. Thank you for taking the time to write this review, we appreciate the feedback.