Customer Ratings & Reviews

Hello Jennd,
I am sorry that the H390 did not work as you expected. Logitech appreciates your product review. - Leo from Logitech

Hello Donna, Very sorry to hear about your disappointment with the H390 Headset. The noise cancelling is for the microphone which minimizes unwanted background noise for clear conversations. For more information about the H390, here's a link to the product page:  https://www.logitech.com/en-au/products/headsets/h390-usb-headset.981-000485.html. Hope that you find this helpful and that all is going better. Thank you for choosing Logitech. - Richard from Logitech

Hi Fred, we're sorry to see the H390 Headset wasn't comfortable for you to wear. Luckily Logitech makes a variety of other headsets that have a really nice materials designed for long wear. Check out the G432 headset! It is lightweight, comfortable, and has a great microphone! Hope that helps!

Hello, we are sorry to hear that you are having issues with your H390 not working. If you need assistance or require a replacement unit, you may reach us for support by opening a Technical Support ticket here: https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360

Hi Beaugard, Thank you for this review on the H390. I'm sorry that the sound quality wasn't adequate. The H390 has a 2 year limited hardware warranty thru Logitech. Please visit us at support.logi.com so we can assist you with this product! Thank you for being a loyal Logitech customer. Kristi from Logitech

Hi Amiblue, sorry to see you had a defective issue with your H390 headset. If you haven't already please return it to Best Buy so they can assist you with an exchange.

Hi Atexaslupine,
Thank you for your feedback. Sorry for the inconvenience. If your device is not functioning properly, you return of a new device. If you need further assistance, please contact Logitech Support on the website. LaShonda from Logitech

Hi Stacey12, I'm sorry that the H390 gave you an echo sound. In some instances the connection from the H390 to your device could be loose. It is recommended to check the connection and/or use a different USB port. I hope you are able to find a solution that meets your needs. Thank you for being a Logitech customer. Kristi from Logitech

Hello. Thank you for taking the time to write your review of the H390 headset. I'm sorry to hear that your headset died after only a few months. The H390 does come with a 2 year limited hardware warranty. You can get the process started here: https://support.logi.com/hc/en-us/articles/360024916974-Warranty-USB-Headset-H390
-Charlton at Logitech

Hello, I am so sorry to hear the headphones did not work for you! This headset does come with a 2 year warranty through Logitech so we can get that replaced for you! Here is the link in order to file a claim: https://support.logi.com/hc/en-us/articles/360024916974-Warranty-USB-Headset-H390. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.

Hello Janie,
Thank you for choosing Logitech and for taking the time to review the Logitech H390 Headset with Noise-Cancelation Microphone. We appreciate your feedback. I have attached a link to the “Getting Started” support page for your headset. Please visit the Logitech support website if you need further assistance with your Logitech products.
Best regards,
John at Logitech
https://support.logi.com/hc/en-us/articles/360024321073--Getting-Started-USB-Headset-H390

Hi Isabel, thank you for your feedback! The H390 is backed by a 2-year limited hardware warranty. For support, please refer to: https://support.logi.com/hc/en-us/articles/360024321073--Getting-Started-USB-Headset-H390 - Will, Logitech.

Hello Mike, I'm so sorry to hear that your H390 wasn't everything you were expecting it to be. It sounds like you could be having some connectivity issues, which can happen when plugged into a bad USB port or when the plug isn't inserted all the way. To maximize sound quality, make sure the USB is plugged in all the way, and that the USB port you're using isn't faulty somehow.