Customer Ratings & Reviews

Thank you for your feedback on the H390 Wired headset. We're sorry to hear about the sound issues and lack of instructions. To address this issue, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
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Hello Chica,
I am sorry that the H390 is not working as you expected. The H390 are noise canceling, but they are also the bottom line product from the Logitech productivity collection. If you are looking for superior sound and mic quality, I recommend trying the Zone 125. these headsets are great and my personal favorite. They have all the features that a person working from home can benefit from at an affordable price. Logitech appreciates your product review. - Leo from Logitech

To ensure a smooth resolution, please email the following information to socialcare@logitech.com. Our team is ready to assist you. Full Name – Email address – Country – Product name – Brief description of the issue –

You can try restarting your computer then re-connect the device. Re-seat to another USB port to see if it works. If the issue is persistent, reach out to Logi support for further assistance.

That's disappointing to hear and it's surely not what we expect to deliver. We understand your displeasure and apologize for any issues that arise. We value your input, therefore we will forward it along to the appropriate team so they can look into it.

Hello, I am so sorry to hear you are having issues with the microphone. It sounds like you may have received a defective unit. Luckily, it does come with a 2 year warranty through Logitech so we can get that replaced for you. Here is the link in order to file a claim: https://support.logi.com/hc/en-us/articles/360024916974-Warranty-USB-Headset-H390. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.

Hey! We're sorry to hear you're having trouble with the mute button on your H390 headset. To get this fixed as quickly as possible, our social care team is here to help. They can troubleshoot the issue and offer further assistance. You can reach them via email at socialcare@logitech.com with your
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That's disappointing to hear, and we apologize for the experience you had. Please reach out to our Logi Support team for further assistance in this case.

The H390 does work with ChromeOS. You can try restarting your computer then re-connect the device. Re-seat to another USB port to see if it works.

Hi Friday, Very sorry to hear how uncomfortable you're finding the H390 USB Headset to be for your work. For such a long period of time to be wearing a headset, I highly suggest using one of Logitech's gaming headsets. Here's a link to a couple of my recommendations  https://www.logitechg.com/en-us/products/compare.html?category=gaming-audio&products=gaming-audio:g231-prodigy-gaming-headset,gaming-audio:g332-stereo-gaming-headset,gaming-audio:g432-7-1-surround-sound-gaming-headset. They are all under $70, with the G432 being on sale as of this writing for $49.99. The reason I'd recommend these is because they are specifically designed to be worn for long periods of time, which gamers are wont to do. As someone who's had to work at home and be in meetings for long periods of time, I've found using a gaming headset to be an absolute blessing and very comfortable. Plus, you get a much better performance and overall sound. Hope that you found this helpful and that all is going well. Thank you for being a Logitech customer. - Richard from Logitech