Customer Ratings & Reviews

Take control of your audio experience! Give the in-line controls a try for volume adjustment. If the issue persists, reach out to Logi Support for further assistance.

Hi Rabies, Thank you for your feedback. Sorry for any inconvenience. Be sure to download the latest software for your device which can help fix minor issues of bugs. If you ever need assistance, please contact Logitech Support on the website. LaShonda from Logitech

Hello water, we are sorry to hear that the H390 headset is not working for you properly. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. Luckily, the headset comes with a 2 year limited hardware warranty. At the end of this message, I've attached the link to our support page. You'll be able to submit a warranty ticket with us. Our support specialist will reach out to you to get this issue sorted out. We apologize for any inconvenience we may have caused. We can't wait to hear back from you again soon. Take care and have a nice day. -Ricky from Logitech. https://support.logi.com/hc/en-us/articles/360024916974-Warranty-USB-Headset-H390

Hello Tetsuo! I'm sorry to hear the H390 headset was uncomfortable. Thank you so much for this feedback and for leaving a review! I will be passing this information along. - Maggie from Logitech

Sorry about the experience! In order to help you effectively, please provide your information to our support team by emailing socialcare@logitech.com. Name – Email address – Country – Product name – Brief description of the issue –

Hi, thank you for sharing your experience with the H390. I'm sorry that the H390 was not very comfortable for you and that you had sound issues with the device. Logitech does have a 2 year limited hardware warranty for the H390. You can file a claim at https://support.logi.com/hc/en-us/articles/360024916974-Warranty-USB-Headset-H390 if you desire. Thank you for being a Logitech customer. Kristi from Logitech

Hello Nettie! Sorry to hear the design of the H390 USB Headset didn't work for you. The ear cups themselves are not noise-cancelling, because as you mentioned, they will rest on your ears, and not over them. They are padded with leatherette to add some more comfort basically. On the other hand, the microphone itself is noise-cancelling, so it minimizes unwanted background noise for clear conversations. We hope you'll find the right solution among our other products! Simply visit our support page if we can be of any help: https://support.logi.com/hc/en-us - Mathieu from Logitech

Hi, we're sorry you're unsatisfied with the H390 headset. Luckily Logitech makes a variety of other headsets that fit every need. Here's the link to some more options: https://www.logitech.com/en-us/headsets/wired-headsets. Hope that helps!

That's disappointing. We'd recommend to get in touch with the Logi Support Team in this case and the team will definitely walk you through all the available options, next steps, and best possible solution.

Thank you for your feedback! The H390 is backed by a 2-year limited hardware warranty. For support, please refer to: https://support.logi.com/hc/en-us/articles/360024321073 - Will, Logitech.

Hello we are sorry to hear about your issues with the H390 headset. We hope that you were able to find another product in the Logi family that suited your needs. If you ever have any feature/settings questions, please visit us for support at https://support.logi.com/hc/en-us

Really sorry to hear about your unpleasant experience. We request you to contact the Logitech support team if the headset is within the warranty period and our team will take it up from there.