Customer Ratings & Reviews
- Model:
- 981-001280
- SKU:
- 12508015
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Comfort
Rating 4.3 out of 5 stars
- Value
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the product's sound quality and comfort. Many appreciate the price, weight, microphone, volume control, fit, and cord length. However, some customers have noted compatibility issues. Overall, customers seem to be happy with the product.
This summary was generated by AI based on customer reviews.
Needed padded headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They seem to quit working pretty fast. This is the 2nd time I have tried them
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello. I'm sorry to hear that your headset has failed on you for the second time. What about them is not working? If you are plugging into a USB hub, try plugging it straight into the computer. We have found that many times a USB hub isn't giving enough power to the headset for it to work properly. The title stated that you needed padded headphones... Were these not comfortable? For a much more comfortable experience, you can try our gaming headsets. The G432 is a great, low-cost headset that has plenty of padding and features.
-Charlton at Logitech
Not greatest reliability
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality has been good, but microphone stopped working after seven months.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Tremor3258,
I am sorry that you have experienced an issue with your H390 headset’s microphone; I would like to help. If you have not already done so, please check the input settings on the application/program that you are using and also the computer’s settings. Please check the microphone privacy settings. I have attached a link to the support page for your headset. Please visit the Logitech support website for further assistance.
Best regards,
John at Logitech
https://support.logi.com/hc/en-us/articles/360024321073--Getting-Started-USB-Headset-H390
Low sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume is very low I could not hear the patients nor could they hear me.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We're so sorry to hear you're experiencing low volume issues with your Logitech H390 Wired headset, making it difficult to hear patients and for them to hear you. To get that issue resolved, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
- Name:
- Email Address:
- Country:
- Product Name:
- Brief description of issue:
Unmutes on its own
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mic auto unmutes if I adjust any setting for the headset. No idea why they designed it to unmute itself when I haven't chosen to unmute by pressing the button. This anti-feature has led to callers hearing me cough several times w/o me being aware. DO NOT BUY!
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello TheFrozenBiscuit,
I am sorry that the H390 is not working as you expected. I will record your product review and pass it along. Logitech appreciates your product review. - Leo from Logitech
So-so
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pay the few extra bucks and get one that has better sound this one is meh at best
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Magic, Thank you for your feedback. Sorry for the inconvenience you experienced with the sound quality. If you ever assistance, please contact Logitech Support on the website. LaShonda from Logitech
It was ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was working but the mute was not maybe it’s the PC I was using it for
I would recommend this to a friendBrand response from Logitech
Posted .Hello. Thank you for taking the time to write your review of the H390 headset. If you have any questions or issues please visit our support site: support.logi.com
Thanks for choosing Logitech!
-Charlton at Logitech
- Pros mentioned:Comfort, Weight
Great for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these they are great for gaming, talking on zoom meeting even watching movies on the PC so good for the price!! My expensive earphones hurt the top of my head these are so light weight I don’t even feel them that’s a Big plus!!
I would recommend this to a friendBrand response from Logitech
Posted .It’s great to hear your experience has been positive. Your feedback helps us refine and improve our products. Thanks for choosing Logitech!
Already broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just 2 months in and the mic doesn’t work. Up to then, it worked great.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Joelee, thank you for sharing your experience with the H390 headset. I'm sorry that the mic no longer works. Logitech does have a 2 year limited hardware warranty on the H390 and you can file a claim by visiting support.logi.com. I hope that you are able to find a new headset that will give you the durability and longevity that you are needing. Thank you for being a Logitech customer. Kristi from Logitech
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best, but it gets the job done. I have had to purchase multiple times because something always seems to happen.
No, I would not recommend this to a friendJust a regular headset with mic and no noise cance
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No noise cancellation feature as they are claiming
No, I would not recommend this to a friendBrand response from Logitech
Posted .We understand your disappointment regarding the H390's noise cancellation. It's clear we missed the mark in communicating its features. We're taking this feedback seriously to ensure clarity for future customers.
Not a comfortable fit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine with computer software but not very comfortable to wear for long periods of time.
No, I would not recommend this to a friendOk but not Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is fine. The comfort is not so great; they make my ears hurt.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Maria! I'm sorry to hear the H390 is hurting your ears. Feel free to reach out to our support team here https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393 if you ever need any assistance or if something happens in the 2-year limited hardware warranty. Thank you for the feedback on the comfort of the headset! I will definitely be passing that along. - Maggie from Logitech
Piece of crap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pice of crap, do not recommend. This item will disintegrate on you.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Alex, I'm sorry that you had a problem with the H390 disintegrating on you. I hope that during your time of using the H390 that you were able to enjoy the features that the device offered such as the noise canceling mic and the digital stereo sound. Thanks for being a Logitech customer. Kristi from Logitech
Worked ok for a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headset worked fine at first. After a month they just stopped working
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Boojack55, thank you for your feedback! This should not be the case, as the H390 is backed with a 2-year limited hardware warranty. For support, please refer to: https://support.logi.com/hc/en-us/articles/360024916974-Warranty-USB-Headset-H390 - Will, Logitech.
Came broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s works yet either came broken on the side or it was just cheap material
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we are sorry to hear that you are having issues with your H390. You may reach us for support by opening a Technical Support ticket here: https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393
Static
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great at the beginning, then there was static and people could not hear me when i was talking to them.
No, I would not recommend this to a friendStatic Issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty disappointed in this headset. Had problems with static with multiple computers so I returned it.
No, I would not recommend this to a friendStopped working in less than 2 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have sat at my desk and been used a few times over the course of 2 months and they've now stopped working. Logitech, you have a 2-year warranty, but do you pay all of the shipping costs or do you make me partially responsible for your cost of bad quality?
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi ChuckG, thank you for your feedback! For support, please refer to: https://support.logi.com/hc/en-us/articles/360024916974-Warranty-USB-Headset-H390 - Will, Logitech.
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||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very comfortable after 30 mins of wearing. Sound isn't that bad.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi KKKK, Very sorry to hear that you're finding the H390 USB Headset uncomfortable after just 30 minutes. Logitech does carry other headsets that feature more comfortable cups like the H370, for instance. If comfort is what you're wanting, you may want to check out Logitech's gaming headsets which are designed for comfort. You'll pay more, but you'll also be getting a lot more in terms of comfort and in terms of sound. Here's a list of reasonably priced headsets that you may like https://www.logitechg.com/en-us/products/compare.html?category=gaming-audio&products=gaming-audio:g231-prodigy-gaming-headset,gaming-audio:g233-prodigy-wired-gaming-headset,gaming-audio:g332-stereo-gaming-headset,gaming-audio:g432-7-1-surround-sound-gaming-headset. Hope that you found this useful and that it finds you well. - Richard from Logitech
- Cons mentioned:Compatibility
Didn't work on my windows 7 PC
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was very disappointed that it would not work on my PC desktop with windows 7
No, I would not recommend this to a friend