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Customer reviews

Rating 4.3 out of 5 stars with 5869 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

84%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 270 Showing 5,381-5,400 of 5,869 reviews
  • Rated 2 out of 5 stars

    Too complicated

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am the technical one in my family and yet I found this thing difficult to set up, and get used to. It just isn’t that intuitive.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    MInd of its own.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dog gone thing does not work with Samsung in selecting menu options it skips over selections. Resets it self for some odd reason.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Left Coast

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our internet provider remote is more functional. Only IR and slow send/response. Returned it after 2 weeks.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello SeniorCitizen,
      I am sorry that your new Harmony 665 controller was not what you expected. I will make a note and pass on this information. Logitech appreciates your input. - Leo from Logitech

  • Rated 2 out of 5 stars

    Not Useful

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult to setup and did not function very well with our tv components. It now has been stored away.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello MajorA,
      I am sorry that Harmony 665 is not working as expected. I will pass on your review for revision. Logitech appreciates your product review. - Leo from Logitech

  • Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Complete garbage. This is my 2nd one of these and they both did the same thing. When you pick it up, it wakes up and when you leave it alone it's supposed to sleep, which it doesn't. So the batteries last about a day. 1rst one lasted a year and about 90 days on the 2nd. And they wouldn't return either of them. Tried to contact company and that's even worse than the product itself.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello Bacemate, Very sorry to hear about the travails and tribulations your finding with the Harmony 665 Universal Remote. As you may well know, and have found out, the Harmony line of products have been discontinued and are no longer available. There is still support for them online where you can find troubleshooting articles and some interactive technical chat support. Here's a link to the product support page for the 665:  https://support.myharmony.com/en-us/665. Hope that you found this helpful and that all is going better. Thank you for choosing Logitech. - Richard from Logitech

  • Rated 2 out of 5 stars

    It's ok when it works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this with my new system even paid extra to have geek squad set it up worked great go a while now doesn't work geek squad won't return calls d I guess I got burned

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Come on Logitech, Let's make it better!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found out the reason Logitech was discontinuing this remote. But for the price, it worked decent.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello JeffM,
      I am sorry that the Harmony 665 is not working as you expected. I will record your product insight and pass it on. Logitech appreciates your product review. - Leo from Logitech

  • Rated 2 out of 5 stars

    270,000 preloads but epson aint one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does not support Epson projectors yet it claims it does projectors .Other than that you are good if its for a tv.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello joefubu, So sorry to hear about your disappointment with the Harmony 665 and it not apparently working with Epson projectors. Using the online Compatability Check, I was able to find two projectors that were compatible to use with the Harmony 665---the Home Cinema 3200 and Home Cinema 3800. If you would like to check the compatability for any other devices, here's a link to that Compatability Check:  https://support.myharmony.com/en-us/compatibility. Hope that you find this helpful and that all is going better. Thank you for being a Logitech customer. - Richard from Logitech

  • Rated 2 out of 5 stars

    Difficult to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a hard time getting it to work with my computer. Also, I didn't want it to turn off the cable box every time but couldn't find how to do that.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No shows

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dosent reflect on Nicco who came yesterday....he and the other gentleman were prompt,courteous and knowledgable....I have been put off for almost a month and rescheduled time and a gain.... at least five times....felt as if my request wasnt significant enpugh to warrant prompt service.... Again this dosen't apply to Nicco.....he came as promised....and was even earlier than quoted time....

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hard to program...

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this to replace a simple remote for my 65" Samsung smart tv. 1st issue was that I needed a desktop computer to program it, I have a Chromebook and a cell phone along with 2 other smart tvs, which are Not Compatible. Then there was nonsense about the "Hub" to run all your devices. Omg, I was just looking for a remote, not the control for a lunar lander!! Returned it.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello, we are sorry to hear about your issue with the Harmony 665. The Harmony 665 requires a computer and setup software to program. If you have any questions or need assistance, please visit us at: https://support.myharmony.com/en-us/

  • Rated 1 out of 5 stars

    Disappointed is an understatement.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The issue is the Harmony App that you have to download to your desktop in order to make the remote function. Supposed to be compatible with Mac. It isn't if your Mac is running Big Sur OS. I spent at least 8 hours of my own time searching for a work around, then another 2 hours with Logitech rep on the telephone who could not help me. Maybe if you have a PC it might work for you.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    You get what you pay for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This wasn't worth the time it took to set-up. Only positive was that I know have all my electronics written down in one place.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not the best remote for modern times

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came as a package deal with and LG HD DVD player... Seemed like a great deal until i go to set it up and it doesn't work non ir devices, with my new apple tv, with my ps4 or my amazon fire stick, and although it said it worked with my bose sound bar.. i could never get that to work either. It will barely control my TV and even then it doesn't work with all its features either. Just as waste.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Controller

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too many buttons for a relatively skinny handheld device, thereby making it cumbersome when trying to press The intended button.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi Brewers, thank you for taking the time to write this review. I'm sorry that you found there to be too many buttons on the 665 universal remote. I hope that the overall design and features that the remote offers are of value to you even with the cumbersomeness of pressing the buttons. Thank you for being a loyal Logitech customer. If you have other questions please visit us at support.logi.com Kristi from Logitech.

  • Rated 2 out of 5 stars

    Outdated & Overpriced

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    expensive and too much fuss to sync up. My older one broke with in two years Returned this and moved in a different direction.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    only worked for about 50% of the buttons I needed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely did not work well for us. after pairing with the tv, essential functions - ex, "back" did not work at all, making it mostly a brick. Of the 25 or so buttons that never get used, you would think Logitech would produce something where the 5 buttons you actually need, do actually work. Not recommended from where I'm sitting.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not a friendly setup remote

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have to connect to laptop to setup new device. It’s not easy to control device also. It’s making a noise while the battery is on.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello, we are sorry to hear about your issue with setup and the remote making noise while operating. Please visit us at https://support.myharmony.com/en-us/ for technical assistance

  • Rated 2 out of 5 stars

    Extend warranty

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice functionality make sure you extend warranty it stops working after about 6 months to a year

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello Jpata,
      I am sorry that your Harmony 665 did not perform as you expected. I will record and pass on this issue. Logitech appreciates your product review. - Leo from Logitech

  • Rated 1 out of 5 stars

    Don't buy this remote

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this remote for over a year now. I find it very annoying and frustrating as it is not very responsive. Even when we point the remote exactly at the equipment, changing channels, fast forwarding, etc. is so delayed it really takes away from the experience of our new TV/stereo equipment. Very disappointed in this remote.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello, we are sorry to hear that the Harmoney 665 remote did not meet your expectations. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. At the end of this message I have attached a link for you to get all the info needed in order to get your remote to work properly. We truly apologize for the inconvenience, have a great rest of your day. -Ricky from Logitech. https://support.myharmony.com/en-us/665?utm_source=logitech.com&utm_medium=global%20support%20link&utm_campaign=getting%20started%20-%20665