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Customer Ratings & Reviews

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  • The text on the image is grouped and corrected as follows: 1. Watch TV 2. Watch a Movie 3. Listen to Music 4. Help 5. More Activities 6. Watch TV 7. Commands 8. A, B, C, I, BUSINESS, TALK, TV, I, Devices, Menu, Info, Exit, Guide + Vol, OK, Ch - Replay, Skip 1, 2, 3, abc def, 4, ghi, 5, jki, 6, mno, 7, 8, 9, pqrs tuv wxyz, *+ clear, 0, E enter, Harmony 665
  • The text on the image reads "Logitech B - Some Maeas ntcas nLOR tin I Help More Wslch J M Musiic 10 biaten TV C Watch A B Commands TALKTV T I SUSINESS evices Menu Exit I Into Guide Ch 0 Vol OK - U M M Skip H Replay 1 I 3 2 det abc 5 mno 9 (ki 4 8 wxyz ghi E tuv 7 0 enter pqrs 665 clear Harmony."
  • The text on the image reads: "AF off logi Watch a Movie W/ TV Help More Activities W/ Music - Listen Watch TV 1/3 Commands A C BUEESS TALKTV / Devices Menu Info Exit Guide + Vol OK Ch Replay II Skip 1 2 3 abc def 4 5 6 gbi moo 7 8 9 pors tur wxy2 *+ 0 E dear enter Harmony 665."
  • Alt View 11. Logitech - Harmony 665 10-Device Universal Remote - Black.
  • The text on the image reads: "2 1 4 5 6 7 8 9 0 - + - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
  • Alt View 13. Logitech - Harmony 665 10-Device Universal Remote - Black.
  • Logitech Harmony Universal Remotes video 0 minutes 44 seconds

Logitech - Harmony 665 10-Device Universal Remote - Black

Model:
915-000293
SKU:
5852832
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Customer reviews

Rating 4.3 out of 5 stars with 5869 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

84%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 271 Showing 5,401-5,420 of 5,869 reviews

  • Stubborn remote

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EVERY TIME I WANT TO USE MY REMOTE IT FORCES ME TO GO THROUGH THE TUTORIAL LEARNING ALL THE BUTTONS! THIS IS SOOO FRUSTRATING!!!

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi RonA, thank you for your feedback! This should not be happening to you. For support, please refer to: https://support.myharmony.com/en-us/ - Will, Logitech.

  • About as good as BB's customer service.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the money this remote sucks. Buttons are way dim and hard to see and its functjinality and layout are lacking.

    No, I would not recommend this to a friend

  • Just ok.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is ok, but very slow to respond. Takes a long time to startup. After three other Harmony's this is the slowest by far

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi Zstanton,
      Thank you for your feedback. Sorry for any inconvenience. If you ever need assistance, please contact Logitech Support on the website. LaShonda from Logitech

  • did not like

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This might be fine but for me it was a waste of time and money. It is hard to program and did not work well on my devices

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi Jerry, I'm sorry that you experienced difficulty with the Harmony 665 Universal Remote. Logitech tries to make the set up as easy as possible with the MyHarmony app installed on the computer. There is also a link to check for device compatibility (https://support.myharmony.com/en-us/compatibility). I hope you are able to find a remote that works for you and your current set up. Thank you for being a loyal Logitech customer! Kristi from Logitech.

  • Not Happy with this Product

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This remote was very, very difficult to use. The display screen is very small, but readable, but the instructions are very hard to follow and often simply don't respond as expected. It may be that I am simply technologically impaired, but I had hoped to find a remote that would simplify the process.

    No, I would not recommend this to a friend

  • Not what i was looking for

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not what i was looking for so i returned seemed like a nice peice just need a different model to do what i need done

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello, I am sorry if there was any confusion regarding the capabilities of this model. I hope you were able to find what you were looking for! Thank you for taking the time to write this review, we appreciate the feedback.

  • Not Recommended

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does not connect to what it says. Difficult to download because you need a computer to download to remote.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello Brian. The Harmony database has almost every device imaginable... and if there isn't a device in there, you can still add it. The 665 is an IR remote, so it is limited to other IR devices. You can also "learn" a remote that you have an IR remote for without the use of the computer. The Software does make everything easier and more streamlined, but the 665 can be programmed without it. Please check out the Harmony Support Community. They are a very helpful and knowledgeable community.
      -Charlton at Logitech

  • Not easy to use

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this free with the purchase of a 4k blu-ray player. I only used it 3 times, because it kept losing the codes. Got tired of putting them in

    No, I would not recommend this to a friend

  • Need to Install Software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn’t say this on the box, but you need to install software on your computer in order to program the remote. I returned it.

    No, I would not recommend this to a friend

  • Youll have to figure it out on your own without he

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buy at your own risk, you can never get a customer serive rep to help or transfer you without hanging up on you multiple times.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello, we are sorry to hear about your issues with the Harmony Companion. We work diligently everyday to improve the user experience. I have forwarded your feedback to the proper channels. If you ever need further assistance feel free to contact us at https://support.myharmony.com/en-us/

  • A waste of money.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am completely dissatisfied with the product. I didn’t realize you have to set the remote up through a computer. After setup, the synchronization from the computer to remote doesn’t work. A waste of money! I’d return it if I hadn’t forgotten about it and did the setup after the return date. My smart TV setup with the Samsung is waaayyyy friendlier.

    No, I would not recommend this to a friend

  • remort

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    could not get it to work did everything to get bit work. The instruction was not help full

    No, I would not recommend this to a friend

  • Mad

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible had to go to a web site to down load an app then did not work sent me to different locations to load drivers still did not work then they wanted a service charge to fix it took it back horrible experience and a wast of 2.5 hours grrrr! Then had to drive 45 miles to take it back

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello Mike. Thank you for taking the time to share your experience and concerns with the Harmony 665 remote. I'm sorry to hear that you had trouble getting the 665 programmed. The Harmony 665 can be programmed without a computer, but the computer software makes programming a breeze... at least it should. The Harmony community is HUGE and very helpful. I would suggest checking in with the message boards if you have issues. I'm truly sorry you weren't able to make the 665 work for your situation and needed to return it to the store.
      -Charlton at Logitech

  • Not what I expected from Logitech

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very inconsistent product. Would not retain the initial setup. Had to continuously use the help menu which is a pain.

    No, I would not recommend this to a friend

  • If you have the patience

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The software for this is so frustrating. I cannot get it to connect to the remote or my TV

    No, I would not recommend this to a friend

  • Too exoensive

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst remote I have ever had! Eats up batteries in very short time. Complicated and very difficult to program!

    No, I would not recommend this to a friend

  • Gets the job done at a low price

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Resets often as battery dept has loose fit. Software is more limited than previous models.

    No, I would not recommend this to a friend

  • complicated

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have to toggle back and forth with in same screen to get remote to control devices. takes too much time to switch between devises

    No, I would not recommend this to a friend

  • Difficult to program

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this new Harmony to replace an old version I currently use but which is wearing out. I could not program this new remote since I no longer have a Windows based computer. I attempted to use the Geek Squad to help me but they stated they only work with phone issues or computer issues. Very disappointed in the lack of support.

    No, I would not recommend this to a friend

  • Pass On It

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clunky and doesn’t work all of the time. Consistently have to update...disappointing and should have returned.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello, we are sorry to hear that the Harmoney 665 remote did not meet your expectations. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. At the end of this message I have attached a link for you to get all the info needed in order to get your remote to work properly. We truly apologize for the inconvenience, have a great rest of your day. -Ricky from Logitech. https://support.myharmony.com/en-us/665?utm_source=logitech.com&utm_medium=global%20support%20link&utm_campaign=getting%20started%20-%20665

Page 271, Showing 5,401-5,420 of 5,869 reviews
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