Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 5869 reviews
(5,869 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.0
Rating 4.0 out of 5 stars
to a friend
Rated 2 out of 5 stars
Didn't work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was informed this would also incorporate sound bar. Had to download information...didn't work as technician had promised
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we are sorry to hear about your issues with the Harmony 665. As new devices are released, we are constantly updating our device compatibility. We hope you may have found an alternative device in our Logitech family. If you ever need further assistance feel free to contact us at https://support.logi.com/hc/en-us
Rated 2 out of 5 stars
Cumbersome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is cumbersome and not user friendly with too many buttons not clear on the button panel.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Thank you for your feedback! Connect your Harmony 665 remote to a computer and use the Harmony software to make changes to your system. For support, please refer to: https://support.myharmony.com/en-us/665?utm_source=logitech.com&utm_medium=global%20support%20link&utm_campaign=getting%20started%20-%20665 - Will, Logitech.
Rated 1 out of 5 stars
Disappointing!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not play well with a Vizio TV. Has trouble telling TV whether we want to watch Amazon, Netflix, or dvd player. Does not sync well with PC - I have to repeatedly hit sync button until software finally wakes up and syncs. Software sometimes freezes up on PC and have to close with ctrl-alt-del. Setting this up on a Vizio tv should have be a trivial exercise. Definitely would not purchase again.
I would recommend this to a friendRated 1 out of 5 stars
Universal Lemon
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had four - and counting - Geek squad visits for the two remotes we own; so it's hard to say whether the problem is with the universal remote or the Geek Squad. It seems difficult to program; two of the Geeks on the Squad claimed it needed to be reprogrammed. I feel like we've been gaslighted on the amount of equipment we were sold, and the reliability!
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we are sorry to hear that you are having programming issues with your Harmony 665 remote. Please visit us for support and assistance at our website. https://support.myharmony.com/en-es/665
We have setup guides and walkthrough available to help and if you need direct support our technical support team can assist you.
Rated 2 out of 5 stars
Disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Need to negotiate multiple clicks to move from useful parts of cable and television controls
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we are sorry to hear about your poor experience with the Harmony 665. If you ever have any feature/settings questions, please visit us for support at https://support.myharmony.com/en-us/ for setup or troubleshooting
Rated 2 out of 5 stars
Difficult to use.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Veer complicated and difficult to use. It would be goo if Best Buy gave an instruction class of some kind.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am sorry to hear you are having trouble with the remote. Here is the support page from the Logitech site to provide some assistance: https://support.myharmony.com/en-us/665?utm_source=logitech.com&utm_medium=global%20support%20link&utm_campaign=getting%20started%20-%20665. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.
Rated 1 out of 5 stars
Logitech 655
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a difficult remote to use. The Geek Squad was unable to get it set up to work like my previous Logitech after two hours. They are coming back again to see if they can correct. The first visit they were able to set up a work around so I can use it. It does not pick up my cable box when you press play TV.
No, I would not recommend this to a friendRated 1 out of 5 stars
It’s now a pricey paperweight.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Apparently, I didn’t do enough research on this remote. You have to have a computer to set it up and the process is glitchy. Currently, this remote is now a useless paperweight as I can’t use it. Apparently, I don’t have the criteria one needs to set it up. (I am savvy, by the way). No remote should be this complicated.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Sfinleyscottyoung, thank you for sharing your experience with the Harmony 665. I'm sorry that the set up process does require a computer and internet connection. Best Buy does offer Geek Squad set up assistance on this product. You can visit your local store to inquire about the process and cost. If you have additional questions you can also visit: https://support.myharmony.com/en-ca/665?utm_source=logitech.com&utm_medium=global%20support%20link&utm_campaign=getting%20started%20-%20665 Thank you for being a Logitech customer. Kristi from Logitech
Rated 1 out of 5 stars
They break all the time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These remotes are garbage I am glade this discounted them they break all the time this one lasted no longer then 2 months I have been thru about 4-5 of them in the last 3 years I have one more new one I can only hope that one last long enough for me to find I replacement
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we are sorry to hear that you are having issues with your Harmony 665 remote. Our Harmony remotes come with a manufacturer warranty. You may reach us for support by opening a Technical Support ticket here: https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393
Rated 2 out of 5 stars
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This remote is ok I bought it because it has a screen but you always have to reboot the remote and sometimes it's slow on doing its commands
No, I would not recommend this to a friendRated 2 out of 5 stars
Is my third one
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far this does not hold up to the 2 previous 650's I had. it doesn't like Direct TV or my Marantz receiver
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi King, I am not sure why this 665 would be working any different than your others as they are programmed with the Harmony software and your account. Connect it to your computer and use the Harmony software to ensure a proper setup of devices and activities. For support and compatibility, please refer to: https://support.myharmony.com/en-us/compatibility Thanks - Will, Logitech.
Rated 2 out of 5 stars
Remote- 'ALL IN ONE'
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote is a little to complex and confusing to operate at times.
No, I would not recommend this to a friendRated 2 out of 5 stars
Needs bigger buttons
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buttons too small too close together reacts slow to channel change
No, I would not recommend this to a friendRated 1 out of 5 stars
Haven’t used it yet.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this remote because I was told that it would meet my needs. Extra channels, pre installed surround, etc. I am waiting for the person from the Geek Squad to find time to come and show me how to use it. He is covering for persons that are sick, on vacation etc. and hasn’t had time to come yet. I will be happy to write a real review when I can be using my new remote. Marsha
I would recommend this to a friendRated 1 out of 5 stars
Remote
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I would consider a "state of the art" remote. Does not have voice recognition or quick links to Netflix, etc. Can be confusing. Also requires "line of sight" to work. Not radio frequency which does not require line of sight.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Silorky
I am sorry that the Harmony 665 is not what you expected. I will record your product insight and pass it along. Logitech appreciates your product review. - Leo from Logitech
Rated 2 out of 5 stars
Product review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work 1/4 of the time have to press to many buttons to get to where you want to go to .
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Laflin.
Thank you for your feedback. Sorry you are having issues with your Harmony 665 remote. We offer a walk through setup tutorial: adding your home entertainment devices, setting up one-touch Activities and learning more about the usage of your remote. Already set up and something's not working? Our troubleshooters and support articles will help set things right. You can access the walk through at https://support.myharmony.com. https://support.myharmony.com. If you need further assistance, please contact Logitech support on the website.
LaShonda from Logitech
Rated 2 out of 5 stars
Threw Away
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Husband could never figured it out + ended up throwing it away
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello TerriK,
I am sorry that the Harmony 665 did not work as expected. I will record your product insight and pass it on for further review. Logitech appreciates your product review. - Leo from Logitech
Rated 1 out of 5 stars
Not worth the money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried to use this remote several times to no avail. I used my desk computer and my Note Book Computer and download the appropriate program and followed the instruction to no avail. The remote seems to be DEAD. I am not sure if I can take it to my local Best Buy and exchange it or get a refund. I would sure like to know what my options are.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi sorry to see you're having some performance related issues with your Harmony 665 Remote. Depending on when you purchased the item, you do have a standard14 days return policy with Best Buy. Since the remote seems to be malfunctioning, they will definitely do an exchange or return for you if you choose. Hope that helps.
Rated 1 out of 5 stars
Serial Number is Invalid!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed the MyHarmony software on a Mac laptop and a Windows desktop, as soon as the remote is connected to program, an error pops up; 'Your remote's serial number is invalid. Please contact customer support. [HP1002]' Logitech's phone support said that the remote is defective. I'm currently waiting on a replacement from Best Buy.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Bart. Thank you for taking the time to write your review of the Harmony 665 Universal Remote Control. I'm sorry to hear that your remote isn't pairing with the software. Hopefully you can get your replacement soon and enjoy the wonderful world of Harmony remotes!
-Charlton at Logitech
Rated 2 out of 5 stars
Battery muncher
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This remote is not good for the money in my experience, it is very picky and eats batteries
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi, Thank you for your feedback. Sorry for any inconvenience. If you ever need assistance, please contact Logitech Support on the website. LaShonda from Logitech