Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 5869 reviews
(5,869 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.0
Rating 4.0 out of 5 stars
to a friend
Rated 2 out of 5 stars
Did not work with my other devices
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work with my other devices And difficult to maneuver within television control
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Marley, we're sorry to see you're having some trouble getting your Harmony 665 Remote setup. Logitech has the Harmony Tech Support team specifically here to help with any of your setup needs. Here is the link for there support page: https://support.myharmony.com/en-us/665?utm_source=logitech.com&utm_medium=global%20support%20link&utm_campaign=getting%20started%20-%20665. Hope that helps!
Rated 2 out of 5 stars
Lacks features
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NO voice controls, No light up panel and has often been unresponsive and slow to respond. Always using help to turn systems on and off
No, I would not recommend this to a friendRated 2 out of 5 stars
Don't really like it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are finding the remote very hard to use and the buttons are so small. Maybe after a little more time we will like it.
No, I would not recommend this to a friendRated 2 out of 5 stars
Ok item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best remote but it will do. If you can do without get another device.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not fully functional
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not fully functional. Does not do all the things that the remotes I tried to replace it with do.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi ronbo, thank you for your feedback! For support with Harmony 665, please refer to: https://support.myharmony.com/en-us/665?utm_source=logitech.com&utm_medium=global%20support%20link&utm_campaign=getting%20started%20-%20665 - For more advanced devices, you may prefer a Harmony with the smart hub upgrade. - Will, Logitech.
Rated 1 out of 5 stars
Not as Easy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It appears as if one needs a PhD in artificial intelligence to understand the vagaries of the device. It has been a total frustration since attempting to program the device. Item was purchased at the suggestion of Geek Squad members who were not successful when attempting to program my new audio system and meld the various remotes. It's gathering dust!
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we apologize for the issues that you are having with your Harmony 665. The 665 uses computer software to program your remote. If you need any assistance with your item please reach us at https://support.myharmony.com/en-us/ Our support team can assist you with your product.
Rated 2 out of 5 stars
remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm sure it is a great device, just to complicated for me just to change channels.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we are sorry to hear that you are having issues with using your Harmony 665 remote. You may reach us for support on our website: https://support.myharmony.com/en-us/
Our support staff can assist you with any functionality or programming questions that you may have.
Rated 2 out of 5 stars
Good product but
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to switch between devices so it slow you down looking for devices
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't purchase
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Harmony Software is a nightmare on windows 10. Can't get it to load after the initial install which took a lot of effort. Have had many Harmony products over the years but, this is a huge disappointment and finding a solution has been very difficult.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Bert. Thank you for taking the time to share your experience and concerns with the Harmony 665 remote. I'm sorry to hear that you're having difficulty programming the remote using the software. If you haven't already checked out the help page for the 665, you can find it here: https://support.myharmony.com/en-us/665 The Harmony Support Community is large and very helpful as well (you can find it at the bottom of the linked support page above).
-Charlton at Logitech
Rated 1 out of 5 stars
Guess I wanted too much
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A pain to get programmed, still wouldn't operate the equipment we're working with using the functions we had with original Harmony One remote. It may work for some people with a simple plan, but unless I pay Geek Squad every time I make equipment changes, nothing works the way I want. It went back to the store.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Thank you for your feedback! Connect your Harmony 665 to a PC and use the MyHarmony software to add devices, create activities, and make adjustments. For support, please refer to: https://support.myharmony.com/en-us/665?utm_source=logitech.com&utm_medium=global%20support%20link&utm_campaign=getting%20started%20-%20665 - Will, Logitech.
Rated 1 out of 5 stars
too complicated
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too complicated for my old brain. The direction buttons are so close to the "OK" button that I usually have to try 3 or four times to change a station with them. It also goes to "assistant" without warning and one time just dropped my sound bar off and required that I dig out the remote for the sound bar to turn it back on.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we are sorry to hear that you are having issues with your Harmony 665 remote . You may reach us for support by opening a Technical Support ticket here: https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393
Rated 1 out of 5 stars
Does not work for my Comcast (Infinity) box.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to program my Harmony 665 Universal remote. Could not do it. I called Xfinity and they said that it could not be programmed with the Harmony 665 Universal remote. The installer who suggested this remote should know it is not compatible. Waste of time and money. Can not return this item because the store is not open due to the Caronavirus pandemic.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we are sorry to hear about your issues with your Harmony 665. At Logitech we work diligently to improve the user experience with our products. We are constantly updating our database of compatible devices with our Harmony products. I have forwarded this feedback to the proper channels. If you ever need help with your Harmony products, feel free to reach us at: https://support.myharmony.com/en-us/
Rated 1 out of 5 stars
Hard to program
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to program. I gave up on trying to figure this thing out. Poor directions and u have to have a laptop to set this up. If u want to change any settings u have to go back onto your laptop. You are able to us a smart phone to set this up, I gave up on that part, it was worse than using a laptop. I'll stick with my $15 learning remote.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, our Harmony 665 requires a computer for setup and unfortunately does not support smart phones. If you ever have any feature/settings questions, please visit us for support at https://support.logi.com/hc/en-us
Rated 1 out of 5 stars
Good concept, terrible execution
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like this one but I had to return it. It's been discontinued which didn't bother me because my TV is also old. I didn't mind the cost or the need to program it, except the interface and software are AWFUL. The mobile app has also been discontinued. Stay far away from this one.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Technerd, we're sorry to see you're having some software related issues with your Harmony 665 Remote. Logitech has a dedicated team of Harmony experts that can assist you with any of your troubleshooting needs. You can find them here: https://support.myharmony.com/en-us/665?utm_source=logitech.com&utm_medium=global%20support%20link&utm_campaign=getting%20started%20-%20665. Hope that helps. -N from Logitech
Rated 1 out of 5 stars
Not compatible with Apple OS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m quite disappointed with Harmony for not updating their equipment so it can be programmed on an Apple computer with an up to date operating system. I loved my old Harmony, when it quit working, I assumed since it is a newer version of my old one, Harmony would do its part by updating its software. I not buying a PC to program my TV remote!
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, our Harmony software is compatible with mac OS for programming the 665. Our software can be found on our downloads page here: https://support.myharmony.com/en-us/download
If you ever need any assistance with your device, please contact us at https://support.myharmony.com/en-us/
Rated 2 out of 5 stars
considering sending back
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buttons are stiff. TV button doesn't always work. Channel up/down stiff and should be larger
No, I would not recommend this to a friendRated 2 out of 5 stars
Doesn't work already
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won't recharge the batteries and goes blinking back and forth between screens after a month or so
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we are sorry to hear about your issues with the Harmony 665. We work diligently everyday to improve the user experience. I have forwarded your feedback to the proper channels. If you ever need further assistance feel free to contact us at https://support.myharmony.com/en-us/
Rated 1 out of 5 stars
Doesn't work as promised
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm now back using the two remotes because the Harmony I was advised to purchase by your rep doesn't work in my TV room. Spectrum discovered the problem because I was blaming them on the problems we were having. I've now been advised by your help line that I need a "Magnolia(?) rep to come to my home. This whole experience has become a nightmare!
No, I would not recommend this to a friendRated 1 out of 5 stars
I returned the remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it after the two gentlemen from the Geek Squad couldn’t show me how to operate the remote between all my devices. Seems they only slotted my appointment for one hour. So I’m using individual remotes for each piece of equipment.
No, I would not recommend this to a friendRated 1 out of 5 stars
Useless remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Drops Bluetooth connection to devices and requires you to program the remote again. It will not pair with my surround sound. The purpose of this remote was to eliminate having multiple remotes and it has failed to do so so it is useless.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi, we're sorry to see you're having some connectivity related issues with your Harmony 665 Remote. Luckily, Logitech has a dedicated support team who can assist you with any of your Harmony needs. You can find them here: https://support.myharmony.com/en-us/665?utm_source=logitech.com&utm_medium=global%20support%20link&utm_campaign=getting%20started%20-%20665. Hope that helps.