Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 5869 reviews
(5,869 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.0
Rating 4.0 out of 5 stars
to a friend
Rated 1 out of 5 stars
Not Universally friendly-Too cumbersome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too Complicated for me. Many more screens to navigate in order to utilize my Apple TV features and the volume, on/off of a LG TV. Could not find video tutorials online for help. Using my LG remote and AppleTV remotes are less work than navigating this universal remote. Cannot imagine setting up 10 devices to it. Waste of money.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Chair! Sorry to hear you're having troubles setting up your Harmony 665 10-Device Universal Remote. With a Universal Remote, there is a bit of setup to do so it recognizes all of your electronics you want to use it with properly, and I understand it might not be the easiest process. We do have some step-by-step instructions available on our website, that will guide you through the process if you'd like. Here's the link for you: https://support.myharmony.com/en-us/665 - Mathieu from Logitech
Rated 2 out of 5 stars
remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nor very easy to use, could be the instructions from the Geek squad wasn't very good.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am sorry that the remote was not easy for you to use. Here is the support page that may provide some assistance: https://support.myharmony.com/en-us/665?utm_source=logitech.com&utm_medium=global%20support%20link&utm_campaign=getting%20started%20-%20665. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.
Rated 2 out of 5 stars
Universal remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get it to work as a single remote for 5 devices. Very complicated.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi we're sorry to see you're having some trouble getting your Harmony 665 Remote setup. Logitech has a dedicated team of Harmony Tech support staff to help with more assistance and troubleshooting tips. Just click on the purple robot on the bottom right corner of the page. You can do that here: https://support.myharmony.com/en-us/665?utm_source=logitech.com&utm_medium=global%20support%20link&utm_campaign=getting%20started%20-%20665. Hope that helps!
Rated 2 out of 5 stars
Mehhh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work well with a Samsung tv. It doesn’t seem to understand switching apps/devices/sound systems.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad Remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed with this remote. it was an add on / enticer (free) to purchase a UHD Blue-ray player. I will not control 3 of my devices, which are listed as supported devices and programmed correctly with help from the tech department of Logitech. So I cannot return this for ANY TYPE of credit.
No, I would not recommend this to a friendRated 2 out of 5 stars
Bedroom remote
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not real pleased with purchase.....does not sync well with Spectrum cable box.....
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Denleg, thank you for your feedback! Connect your Harmony 665 remote to a computer, and use the MyHarmony software to add devices and create activities. For support, please refer to: https://support.myharmony.com/en-us/665?utm_source=logitech.com&utm_medium=global%20support%20link&utm_campaign=getting%20started%20-%20665 - Will, Logitech.
Rated 2 out of 5 stars
Not worth the price paid
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to forget it’s settings frequently. I don’t think it’s worth the money paid.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi iPadAir2020Blue, thank you for your feedback! Connect your Harmony 665 remote to a computer, and use the MyHarmony software to add devices and create activities. For support, please refer to: https://support.myharmony.com/en-us/665?utm_source=logitech.com&utm_medium=global%20support%20link&utm_campaign=getting%20started%20-%20665 - Will, Logitech.
Rated 1 out of 5 stars
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The idea of the remote is great, but after a month of owning it, it spazzes out and stops turning my volume down. I’ve troubleshooted it as much as possible, and nothing has fixed it. The usb it came with to plug into the computer is extremely tight to plug into the computer. Best Buy’s return policy is garbage and so is this remote.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi there,
I'm sorry you're having issues with your Harmony 665 remote, especially since it's still so new. Best Buy does a limited product return and exchange window, but your Harmony 665 remote does have a full 1-year manufacturer warranty from us at Logitech. Come visit us here to get this issue resolved https://support.myharmony.com/en-us/contact-us
-Jonathan at Logitech
Rated 2 out of 5 stars
Decent Remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not perform as expected within the spectrum app. Could not key in channels.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello. I apologize for the Harmony 665 not living up to your expectations. I am not quite sure what you mean by your comment, "Did not perform as expected within the spectrum app." The remote is not meant to control a phone app, but a device that uses an already existing remote control. You would have to pair the remote with the Spectrum cable box to control it, not the app. I'm sorry if I'm just not understanding the issue at hand. Please contact Harmony support at: https://support.myharmony.com/en-us/
-Charlton at Logitech
Rated 2 out of 5 stars
disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.have owned numerous Logitech products. this one was disappointing.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi PDubPU4Vr, thank you for your feedback! Connect your Harmony 665 to a PC and use the "MyHarmony" software to add devices, create activities, and make adjustments. For support, please refer to: https://support.myharmony.com/en-us/665?utm_source=logitech.com&utm_medium=global%20support%20link&utm_campaign=getting%20started%20-%20665 - Will, Logitech.
Rated 2 out of 5 stars
Aggravating.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This remote is hard to figure out. Programming takes a lot of time.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we are sorry to hear that you are not enjoying your 665. The 665 uses our computer software for programming and setup. If you ever have any feature/settings questions, please visit us for support https://support.myharmony.com/en-us/
Rated 1 out of 5 stars
Logiteh Harmony 665 Problems
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This remote continually loses its mind and has to be reprogrammed. Geek Squad have been back twice to fix the problem. It has now happened again. We are going back to multiple remotes. Since this Harmony remote is a great paperweight.
No, I would not recommend this to a friendRated 1 out of 5 stars
do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.zero stars.......worthless...takes forever to set up...the web sites is horrible and useless......you can get carpal tunnel pushing all buttons ... and does not do Amazon firestick .. so now I have 4 remotes instead of three....It worked for 2 days and now its frozen and software does not help.......I am taking it back
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi chico, thank you for your feedback! You will need a Harmony remote with the smart Hub upgrade to use with more devices, including the Amazon firestick. Connect the 665 to a computer and use the harmony software to make adjustments. For support, please refer to: https://support.myharmony.com/en-us/665?utm_source=logitech.com&utm_medium=global%20support%20link&utm_campaign=getting%20started%20-%20665 - Will, Logitech.
Rated 2 out of 5 stars
Not a friendly remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The remote is generally functional, but its small buttons make it less friendly than other remotes.
No, I would not recommend this to a friendRated 1 out of 5 stars
Good if it works;no support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 3rd Harmony remote. They work well when they work although they do not last long. I am used to using their software. The latest one doe not communicate with their server. Support does not respond to repeated help requests. No choice but to return and find a different product to do what this one should to very well.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Greg. I'm sorry to hear about your experience with the Harmony 665 remote. We will take this into consideration. Thank you for shopping Logitech. - Maggie from Logitech
Rated 1 out of 5 stars
Would return it if I could
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk. Just about every other time that I pick it up it thinks its a new remote that hasn't been set up yet. I thought somebody dropped it and the batteries shifted but while it's sitting next to me, untouched, it will reset itself. Extremely frustrating. Would definitely return it if I could.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am so sorry to hear about the issues you are experiencing with the remote. Here is the support page in order to help you troubleshoot further: https://support.myharmony.com/en-us/665?utm_source=logitech.com&utm_medium=global%20support%20link&utm_campaign=getting%20started%20-%20665. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.
Rated 2 out of 5 stars
Not worth it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to setup and the functions are a bit complex!
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello CharlesR,
I am sorry that the Harmony 665 was not what you expected. I will record your product insight and pass it along. Logitech appreciates your product review. - Leo from Logitech
Rated 1 out of 5 stars
Too many buttons difficult to see in the dark
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately we had to return this remote because it was so complicated to learn how to use for our elderly parents not at all intuitive so many buttons to press so many menus to get from basic cable to DVD to streaming could be way simpler and the LCD screen could be like large to make it easier to use
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Guapo, sorry to see you were having some difficulty using the Harmony 665 remote. Logitech does make remotes with an touchscreen for easier setup and navigation such as the Harmony Elite and the Harmony 950. Hope that helps!
Rated 2 out of 5 stars
Logitech remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.having a hard time getting it to work. been on line still not working
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi we're sorry to see you're having some trouble getting your Harmony 665 Remote setup. Logitech has a dedicated team of Harmony Tech support staff to help with more assistance and troubleshooting tips. Just click on the purple robot on the bottom right corner of the page. You can do that here: https://support.myharmony.com/en-us/665?utm_source=logitech.com&utm_medium=global%20support%20link&utm_campaign=getting%20started%20-%20665. Hope that helps!
Rated 1 out of 5 stars
Don’t recommend this remote and I would not buy it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The shutoff function does not work snd we always have to go to the help button to turn off the TV. Also the OK button is so small that our finger inadvertently presses an adjacent key, which throws us into a different function!
No, I would not recommend this to a friend