Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 5869 reviews
(5,869 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.0
Rating 4.0 out of 5 stars
to a friend
Rated 1 out of 5 stars
Software is impossible to install.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can get the remote to work. I'm sure if I spend several hours, I will get it to work. The software install process is horrible. You have to set up an account. It says my password doesn't match. It never sends me a link to reset my password. User experience is worst I've ever seen. Product manager should be embarrassed.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we apologize for the issues that you are having with your Harmony 665. The 665 uses computer software to program your remote. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. I have forwarded your feedback to the proper channels.If you need any assistance with your item please reach us at https://support.myharmony.com/en-us/
Rated 2 out of 5 stars
I wish it worked!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not working! Best Buy installed now no sound, poor picture.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello pdb518, we are sorry to hear that the remote isn't working properly for you. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. At the end of this message, I'll attach a link to our FAQ to help solve the troubling issues. If that doesn't work, I would reach out to Best Buy to see if they can come out again to get your remote working. We truly apologize for the inconvenience. Thank you for the honest review. Have a great day! -Ricky | Logitech. https://support.myharmony.com/en-us/665?utm_source=logitech.com&utm_medium=global%20support%20link&utm_campaign=getting%20started%20-%20665
Rated 2 out of 5 stars
Not working yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is still not working and we have tried resetting several times Cable box seems to be impossible
No, I would not recommend this to a friendRated 1 out of 5 stars
Hard to set up and no longer supported
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the easiest to set up as I had to run the software to program the remote in Windows 7 legacy mode and the interface is pretty bad and no longer supported
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Marusa,
I am sorry that you are having difficulties using your new Harmony 665. I will record and pass on this issue. Logitech appreciates your product review. - Leo from Logitech
Rated 2 out of 5 stars
Not user friendly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This remote is more complicated than I had hoped it would be.
No, I would not recommend this to a friendRated 2 out of 5 stars
I couldn’t get it to work properly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good idea but takes more tech knowledge than I have to set up. Sadly, I had to return.
No, I would not recommend this to a friendRated 2 out of 5 stars
Confusing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is confusing. It takes sone getting used to but is still confusing.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Soflaguy407,
Thank you for choosing Logitech, and for taking the time to share your experience. I am sorry that the Harmony 665 has been confusing. I have attached a link to the "Getting Started" support guide where you can find product guides and further support. I hope you will enjoy your Harmony 665 10-Device Universal remote.
Best regards,
John at Logitech
https://support.myharmony.com/en-us/665?utm_source=support.myharmony.com&utm_medium=support%20article%20-%20s-a-2144&utm_campaign=getting%20started%20-%20665
Rated 2 out of 5 stars
would be a nice controller
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Useless if you don't have a pc to program it. No android app to program unless you own a hub.
No, I would not recommend this to a friendRated 2 out of 5 stars
Works Okay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote works but you have navigate back and forth for Apple TV and the TV volume.
No, I would not recommend this to a friendRated 2 out of 5 stars
Logitech Harmony 665
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very complicated and not that easy to keep the settings
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Theo, we're sorry to see you're unsatisfied with your Harmony 665 Remote. Logitech has a dedicated team of Harmony experts that can assist you via chat with any of your troubleshooting needs. You can find them here: https://support.myharmony.com/en-us/665?utm_source=logitech.com&utm_medium=global%20support%20link&utm_campaign=getting%20started%20-%20665. Hope that helps. -N from Logitech
Rated 2 out of 5 stars
Affordable remote
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Programming is easy. I wish they have the option to save customers programs.
I would recommend this to a friendBrand response from Logitech
Posted .Hello Chaca, thank you so much for the review. If you haven't done so already, checkout and download the myharmony.com app. There you'll be able to save any profiles you have set already for your remote. Thank you for being part of the Logitech family, have a great day. -Ricky from Logitech
Rated 2 out of 5 stars
bought several, last one Nov 1917,
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.None of the ones (several) that I purchased have lasted more than 16-17 months. Aggravating!!!
No, I would not recommend this to a friendRated 2 out of 5 stars
Too complicated and won’t work with switch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too complicated and won’t work with the nintendo switch. Returned the buttons did not light up either.
No, I would not recommend this to a friendRated 1 out of 5 stars
Might not be compatible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it as a replacement for my Harmony 650 for use on my older model TV. I ended up buying and returning 2 because I at first thought it was defective. Turns out it must not be compatible like the 650 was. Very disappointed they discontinued the 650. I ended up having to buy a used one.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Annette, we are so sorry to hear that the Harmony 665 did not work properly for you. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. At the end of this message, I attached a link that will help you troubleshoot your remote. We apologize for the inconvenience. Have a great day! -Ricky|Logitech. https://support.myharmony.com/en-us/665?utm_source=logitech.com&utm_medium=global%20support%20link&utm_campaign=getting%20started%20-%20665
Rated 1 out of 5 stars
Re-set
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This remote is great on setup and all devices worked with remote. The problem is that it re-sets about every 5 minutes and it gets really irritating. Thought I got a bad one and Best Buy replaced. But no it’s something that is wrong with this model. Looking for other remote as this is a fail
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi, sorry to see you're having some software related issues with your Harmony 665 remote. You may be experiencing the periodic resets because it needs to be updated to the latest firmware via the MyHarmony software. Here is the link just in case: https://support.myharmony.com/en-us/how-to-update-your-firmware. If you've already tried that, I would encourage you contact Harmony support for more detailed help at https://support.myharmony.com/en-us/contact-us. Hope that helps.
Rated 2 out of 5 stars
Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a big fan. Better off syncing your Xfinity remote to your TV and sound system
No, I would not recommend this to a friendRated 2 out of 5 stars
Universal remote
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This remote combines multiple remotes, if you can figure out how to set it up.
No, I would not recommend this to a friendRated 2 out of 5 stars
Doesn’t work like my old one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This does not compare to the other harmonies that I already have.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello. Thank you for taking the time to review the Harmony 665 at Best Buy. I'm sorry to hear that you are not satisfied with the 665. What exactly doesn't compare to your older remotes? Please visit [ https://support.myharmony.com/en-us/ ] for FAQ, set up help, and our vast community.
-Charlton at Logitech
Rated 1 out of 5 stars
Bad advice.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was told at store that this would work with Roku stick. It did not. Had to make another trip back to store to return it. The store did not have a standalone Roku remote so had to buy another Roku stick package.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, Wheaties! I'm sorry to hear your Harmony 665 wasn't working with your Roku. Here is the support link to add a device that isn't known by the Harmony database https://support.myharmony.com/en-us/adding-a-device-thats-not-found-in-the-harmony-database This should allow you to add your Roku stick to the Harmony remote. Thank you for this review! I will be passing this feedback along. - Maggie from Logitech
Rated 2 out of 5 stars
Clunky and not compatible with my 75” Samsung
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote is clunky and not compatible with my 75” Samsung. I returned it.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we are sorry to hear about your issues with the Harmony 665. As new devices are released, we are constantly updating our device compatibility. We hope you may have found an alternative device in our Logitech family. If you ever need further assistance feel free to contact us at https://support.logi.com/hc/en-us