Customer Ratings & Reviews
- Model:
- 915-000293
- SKU:
- 5852832
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
to a friend
Not good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This universal control.unit does not feel of fit well.
No, I would not recommend this to a friendNot Satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I still have not gotten this piece of equipment to operate properly.
No, I would not recommend this to a friendBrand response from Logitech Customer Care
Posted .Hi peardrax,
Thank you for your purchase of this Harmony remote and sorry to see you're experiencing issues in setting up the remote.
I'd request you to email your Harmony login id to [email protected] with more information on the difficulties you're experiencing and we'll be happy to help.
Looking forward to hearing from you.
Best regards,
Peter, Harmony Team
doesn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got it set up without 2 much difficulty. However, the input that is selected for the dvd player changes Every time you use the remote. The help button on the remote only temporarily fixes the problem until the next time. Troubleshooting on the website did nothing to help either. Will return.
No, I would not recommend this to a friendBrand response from Logitech Customer Care
Posted .Hi Fire, Thank you for your purchase of this Harmony remote and sorry to see you're experiencing issues with the remote. Since Help button fixes the issue temporarily, this can be addressed by adjusting delays of the concerned devices. I'd request you to email your Harmony login id to [email protected] with more information on the difficulties you're experiencing and we'll be happy to help. Looking forward to hearing from you. Best regards, Peter, Harmony Team
GARBAGE
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money on this piece of crap, Sometimes it works, sometimes it doesn’t. Anything further than 8 feet away and this remote doesn’t work. To say I hate this remove is an understatement.
No, I would not recommend this to a friendWould Not Recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly having to re-program the remote and even then having issues getting the remote to change the tv input or function as it is programmed. Would not recommend.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello. Thank you for taking the time to write your review of the Harmony 665 remote. I'm sorry to hear that you're not happy with your remote. Harmony remotes use "scenes" that allow you to press a single button and have the remote perform multiple tasks. Once these scenes are set up properly, they should not have to be programmed again until you get a new device or want to change a scene. Please visit our support site that is dedicated to Harmony remotes: https://support.myharmony.com/en-us/665
-Charlton at Logitech
Logic remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad couldn’t even get the remote to program to my tv and receiver. For a remote to cost that much and can not operate is not saying a lot for that company. Don’t waste your time.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Logi,
I am sorry that your new Harmony 665 remote controller didn't work as expected. I suggest you contact Logitech support for personalized assistance with your new device. Logitech appreciates your input. http://support.logitech.com/contact
- Leo from Logitech
-please select ms
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.confusing to use. location of buttons not user friendly
No, I would not recommend this to a friendGizzle B
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It said that it could be connected by the app and come to find its a older model that can't be connected. And it literally took me almost 3 days to figure that out. I wouldn't recommend it unless you have a computer at home.
No, I would not recommend this to a friendDead on arrival
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I tried setting up my 665 remote I received an invalid serial number error and was instructed to contact customer support. Customer supports only fix was to simply return the remote to the store to get a new remote, they could not fix that error. Very sad.
No, I would not recommend this to a friendworks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I should have paid more attention uses aaa battery
I would recommend this to a friendDon’t waste your time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m glad this was free when I purchased my 4K blu Ray player. This is too time consuming to set up/install firmware from computer. With today’s texhnology a universal remote should not be complicated.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we are sorry to hear about your setup issues with the Harmony 665. Due to support of thousands of different devices from various brands, software is required to get your remote fully configured. If you ever have any questions or need help with setup, please visit us at support.myharmony.com
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The remote will not sync with my satellite service. Spent hours trying to troubleshoot the issues and support by Logitech is non-existent. Will be returning the remote to the store.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello KarenB, Very sorry to hear about your disappointment with the Harmony 665 and it not being able to sync with your satellite service. If you haven't done so already, here's a link to the product page for the Harmony 665 that will have a compatability check, links to getting started, and troubleshooting FAQs: https://www.logitech.com/en-us/products/harmony/665-advanced-universal-remote.915-000293.html. Hope that you found this helpful and that all is going better. Thank you for choosing Logitech. - Richard from Logitech
Logitech Harmony 665
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried to get this remote to work with a regular Roku TV but it was difficult to get it to connect to the internet. Once connected, it was puzzling to navigate around, set favorite channels and connect with my phone. I returned this remote.
No, I would not recommend this to a friendRemote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot get it to link with web site. Have tried multiple times. Can open the site, but will not link to the remote. So the remote can only be used as a paperweight. Shoddy company, product , or lousy website. Either one caused the remote to not work 1
No, I would not recommend this to a friendDon’t buy refurbished
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died 75 days after purchase, coincidentally right after the warranty expired. Terrible purchase decision to buy refurbished. This is the 2nd time I’ve done Logi refurbished and both were disasters. Never again.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Wyndea,
Thank you for your feedback. Sorry for the inconvenience. If you ever need assistance, please contact Logitech Support on the website. LaShonda from Logitech
Poor quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If the remote is slightly jostled then it has to go through it's tutorial and my whole system (all connected devices) must be cycled in order to continue using it. I wish I hadn't purchased it and had just purchased a standard remote.
No, I would not recommend this to a friendNot good at all
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it to replace an aging Logitech remote. It miserably failed to perform properly. For every sequence of operation I had to use Help button to achieve the fi Jn ctuon of my Audio Video equipment.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi ZAHouston, thank you for your feedback! Use the MyHarmony software on your computer, connect the 665 remote and check your devices and activities. For support, please refer to: https://support.myharmony.com/en-us/665?utm_source=logitech.com&utm_medium=global%20support%20link&utm_campaign=getting%20started%20-%20665 - Will, Logitech.
JUNK!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't get this thing to download anything from the Logitech website they tell you to use.Very aggravating remote is just a paper weight without being programed for your tv.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello GreatKuzu, Very sorry to hear about the issue you're having getting started with the Harmony 665 remote. Harmony comes with a period of free email and phone support. You also have unlimited access to our online support community. Here's the link: https://support.myharmony.com/en-us/article.htm?faqid=s-a-2118. Hope that you found this helpful and that all is going better. Thank you for choosing Logitech. - Richard from Logitech
Spend more for a better remote
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simple set-up, but this is our second remote and both have had problems. It keeps resetting over and over, and after a few uses, consistently has problems turning on the proper devices as programmed.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello we are sorry to hear about your issues with the Harmony 665 remote. You may reach us for support by opening a Technical Support ticket here: https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393
Don't waste your money.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Semi-nice remote if all you like to do is push buttons (most are useless). You have to push the desired button a minimum of 4 times to get it to work - if you're lucky. Seriously, don't waste your money.
No, I would not recommend this to a friend