Customer Ratings & Reviews
- Model:
- 915-000293
- SKU:
- 5852832
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
to a friend
This was a terrible product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen flickered constantly before dying almost entirely shortly after the product was no longer returnable. It controlled my appleTV very inconsistently. Even for the low price it was a total rip off.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello ChrisInVenice, we are sorry to hear about your Harmony 665 remote issues. The 665 comes with a 1 year warranty. Please visit us at https://support.myharmony.com/en-us/ so we may help alleviate this issue.
DONT BUY
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.dont buy, you cant adjust the brightness of buttons and logitech support sucks. I had a 700 and buttons were nice white, this 665 has orange it buttons! too dark at night - dont waste you money
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello we are sorry to hear about your issues with the 665 backlighting. I have forwarded your feedback to the proper channels. If you ever have any feature/settings questions, please visit us for support at https://support.logi.com/hc/en-us
Not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen doesn't always turn off. Batteries drain fast. I would rather a remote without a screen but Logitech doesn't make them anymore. Activities dominate this remote and I don't like them.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Ditto, thank you for your feedback! See the Harmony Companion for a screen-less Harmony remote. For support, please refer to: https://support.myharmony.com/en-us/665?utm_source=logitech.com&utm_medium=global%20support%20link&utm_campaign=getting%20started%20-%20665 - Will, Logitech.
No Harmony from this Logitech device!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful. Couldn't set up. Don't live near Best Buy and now stuck with this item. Maybe when I buy something new for my tv/music system and the Geek Squad comes, they can make this thing work.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Joanna, thank you for your feedback! Connect your Harmony 665 remote to a computer, and use the MyHarmony software to add devices and create activities. For support, please refer to: https://support.myharmony.com/en-us/665?utm_source=logitech.com&utm_medium=global%20support%20link&utm_campaign=getting%20started%20-%20665 - Will, Logitech.
Bad remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has been recalled or stopped selling it for a few months before we bought it We have been gone now for about 2.5 weeks so it is hard to return it with in a 2 week period
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Jenn, we're sorry to see you're having some performance related issues with your Harmony 665 Remote. If you need further assistance, Logitech has a dedicated support team just for the Harmony remotes. You can find them here: https://support.myharmony.com/en-us/665?utm_source=logitech.com&utm_medium=global%20support%20link&utm_campaign=getting%20started%20-%20665. Hope that helps. -N from Logitech
Universal remote difficult!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our remote does not function easily, can turn on, can't turn off! Each device seems to be needing to be controlled independently! We need to pay 99.99 for a Geek Squad to come out! On top of $$$$ for new Bose sound bar and new 65" TV! Not happy!
No, I would not recommend this to a friendBrand response from Logitech Customer Care
Posted .Hi Mbrichan, Thank you for your purchase of this Harmony remote and sorry to see you're experiencing issues with the remote. This can be addressed by adjusting delays of the concerned devices. I'd request you to email your Harmony login id to [email protected] with more information on the difficulties you're experiencing and we'll be happy to help. Looking forward to hearing from you. Best regards, Peter, Harmony Team
Didn’t realize it needed a computer to program!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to purchase the harmony that I could use the with app! I really want to return it but I took it out of the packaging. It was also bought online!! What do I do? I really want my 50 bucks back.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we are sorry to hear about your issues with the Harmony 665. The 665 remote uses computer software to program your devices. We are happy to help you through setup instructions if you contact us for technical support. If you ever need further assistance feel free to contact us at https://support.logi.com/hc/en-us
replace batteries all the time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After about 1 month of using this remote it has started burning through the batteries at a rate of 2 batteries per week. Garbage!!!!!!!!!!!!
No, I would not recommend this to a friendremote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the money spent this was not worth it. Does not cover all a/v items and takes forever to change from one item to the next. Just turning on the TV takes forever!
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Tree, we're sorry to see you're unsatisfied with the Harmony 665 Remote. Fortunately, Logitech has a variety of other high tech universal remotes like the Harmony 950 Remote, that can still connect to multiple devices in your home! Here is the link to check it out: https://www.logitech.com/en-us/products/harmony/950-touchscreen-universal-remote.915-000259.html. Hope that helps and thank you for your feedback. -N from Logitech
piece if junk
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slightest drop from a 16" coffee table and I have to reset it. Several times. Not only if dropped slightly onto a caroet but a bump or jostle triggers the set up mode. Never buy this product.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi 80sgeek, thank you for your feedback! For support, please refer to: https://support.myharmony.com/en-us/665?utm_source=logitech.com&utm_medium=global%20support%20link&utm_campaign=getting%20started%20-%20665 - Will, Logitech.
Not a functional item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The multi use remote control does not allow me to just use the one remote as I still have to use the individual devices remote when turning my TV on, changing over to use my Apple TV and listen to music.
No, I would not recommend this to a friendNot recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Software asks for tv model numbers but does not have them listed. Unit also did not want to sync with laptop. Returning for something simpler, or will continue to use app on phone.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi MykonosGR20, Thank you for your feedback. Sorry for the inconvenience you're having with your device. You can walk through our setup tutorial: adding your home entertainment devices, setting up one-touch Activities and learning more about the usage of your remote on the website at support.myharmony.com. LaShonda from Logitech
Not complete
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV apps are not allowing sound through the audio system. Emailed the person that came out as sent an email asking how things were and never responded. We need this corrected.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Foxden, sorry to see you're having some performance issues with your Harmony 665 Remote. Here is the Activities Troubleshooting link: https://support.myharmony.com/en-us/harmony-troubleshooter. Hopefully this will help to figure out why it's not working for you every time like intended. Otherwise you can always contact the Harmony support team at: https://support.myharmony.com/en-us/contact-us. Or definitely contact your local Best Buy to see how they can assist you with resolving your issue. Hope that helps!
Remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly have to re-sync TV and Cable box to come on and off at the same time. I had an older model that worked correctly every time....no problems whatsoever. Lasted 8 years.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello. Thank you for taking the time to write your review of the Harmony 665 remote. I'm sorry to hear that you're having trouble getting the remote to stay programmed properly. If you set up your old remote using the computer program, you can actually copy the same settings and devices onto the new 665. You can find directions on how to do that here: https://support.myharmony.com/en-us/how-to-copy-a-previous-remote-configuration-to-a-new-remote
-Charlton at Logitech
Don’t bother
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of time and money, difficult to setup, difficult to get a response from support and now I find that I’ve added another remote to my collection.
No, I would not recommend this to a friendDon’t buy!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe it was me, but I could not get this product to synchronize with any of my stuff. The only good news was they took it back and credited my account with no issues.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Zinger, thank you for your feedback! Simply connect the Harmony 665 top a computer and use the MyHarmony software to add devices and make changes to your harmony 665 remote system. For support, please refer to: https://support.myharmony.com/en-us/665?utm_source=logitech.com&utm_medium=global%20support%20link&utm_campaign=getting%20started%20-%20665 - Will, Logitech.
Sucks I cannot return unopened remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Th remote got here in 2 days and we had to wait on TV so by the time TV was installed it was past the 15 days on return of remote. So I have an unopened remote we didn't use.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Trese, Thank you for your feedback. Sorry for any inconvenience. If you ever need assistance, please contact Logitech Support on the website. LaShonda from Logitech
Shoddy qquality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was encouraged that a Logitech remote that could control 10 items was so inexpensive. Setup was easy and flawless. However, the remote stopped working in less than 30 days which was 14 days beyond the return period.
No, I would not recommend this to a friendDo not purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am returning this item. It does not consistently handle volume, I also does not handle caption settings, and is cumbersome to use. The advertised features are not as described. Difficult to use, zero support.
No, I would not recommend this to a friendDon't buy this model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Harmony app with my Mac is fickle at best. The return button does not work with my SmartTV apps and I cannot fix the command button as described by the instruction in the app,
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi rodri003, thank you for your feedback! - for support, please refer to: https://support.myharmony.com/en-us/665?utm_source=logitech.com&utm_medium=global%20support%20link&utm_campaign=getting%20started%20-%20665 - Will, Logitech.