Customer Ratings & Reviews

I cannot review this product because it must be connected to a computer to programming I do not have a computer I only have an iPad so I cannot program this product

I replaced this remote after many years of use. The "new and improved version" died after four months. Yes, I changed the batteries. No, I didn't drop it. It just quit.

This thing is a little tough to use. Too many times something works then the very next time you want to use the same function it acts like it worked by mistake the first time.

I ended up returning it. It was very difficult to figure out how to connect the soundbar to the tv and get it to work.

Product garbage! Customer support garbage! Product should work out of the box not hours of online searching to try to register and activate it.

This device is horrible. Must have line of sight, which is a challenge when receiver is in a cabinet. It is not simple, nor intuitive. Not worth the stress.

Makes for a nice paperweight...that's about it. Or you could see how many times you can make it skip across a pond. So I guess it does have some uses.

I purchased this remote to use in my smart home and it does not work. I spent $100 on a remote control that doesnt link up to any of my electronics.

Ok.. I am a long time Logitech Harmony remote control user.. Going back to around the launch of the Xbox 360. I had tons of remote controls in my living room. TV, BluRay/DVD Player, surround sound amplifier, and even more. It was literally a mess of controls in my living room. Enter the Logitech Harmony series of remotes. The one I had years ago worked great, and with this new Logitech 655, I can dool all I did before, in a revised physical design, a nicer more premium physical feel, and yet not break the bank as with the higher end logitech harmony remotes. This remote controls up to 10 separate devices, even really, REALLY old and obscure manufacturers. I had a really old pioneer surround receiver that had was in the setup program’s database of devices. The list of devices is exhaustive. Setup is done from either a PC or Mac, and to be honest, is a bit of work to get going the first time. You basically define which devices you own, TV, Consoles, Amps, Media Streamers, etc.. Then you define “activities”, such as “Watch TV”, “Play Xbox One”, “Watch a Movie” etc. The setup asks for each activity which TV input should be used for that activity, should the Amp be on? What setting should the amp be on? How about, your media streamer? Should that be on, etc.. You can define the order of the devices turning on too. You can even customize it more if you would like, rename the activity, etc. You save all this information on your Harmony online account, you will need to register one, and then it will save back to your remote control. When you are all done, you unplug it from your computer and try it out. The great thing is, once you go thru this process one time, and say you lose or break your remote, you get either a replacement, or a newer remote, it can even be a different model, and, BAM, Bob’s yer uncle, you can transfer your old remote’s programming to your new/replacement remote. BRILLIANT. You can even define multiple remotes for different rooms too. The remote itself glows in the dark when you reach for it, and are using it, though not all the keys light up. Most of them do. You can even control each device to actually emulate all of the original remote’s setup. Basically if there are keys that it does not have physically, let’s say for a setup menu on your tv for example, that button will appear on your LCD screen as a “button”. For me, I basically always just use the activities. Ahh.. and my favorite.. If you have a device that did not turn on because you were pointed a little off when you lanuched the activity? You click the “HELP” button, and the remote basically will try to turn on, or off, all devices, or whatever your last “activity” was set to perform. Still doesn’t work? It will then ask for each stage of that activity if that device is on, set to the correct input, etc. There are some downsides.. This will take you around 30-45 minutes to setup the first time, and I had some issues getting Windows 10 to see the device as connected to my PC, but managed to get thru it in about 30. Also, I wish the remote was not so slippery. This thing falls out of my hands alot. And here is my single biggest gripe with basically all of the harmony remotes that have followed this general design, though hopefully not with this one. Eventually, the buttons will be pushed so often that they will need to be pushed down very hard. I have gone thru several harmony remotes like this. What is happening is that the circuit board inside the remove is slowly getting bent down, and losing connection with certain buttons. In the past it has taken about 2 years to get to this point on other remotes, so I was ok with it, given how fantastic the performance of the line of remotes has been in the past. Overall, for the price, the remote is fantastic. Highly recommended.

Explained to the salesman that we lived in an rv and he recommended a whole home remote that turns everything on but would not work with our tv — very frustrating

As of 6/29/2019, I have not been able to connect the remote to my new TV. I was given an 800 number to call for more assistance from a BB tech. I think the software is already discontinued.

I have had 3 harmony remotes. This one does not work well. It is constantly cutting off and I have to turn everything off and begin again. Very Annoying

It’s not user friendly at all. If you’re not directly in front of the device it doesn’t work and it’s programming to go to Netflix doesn’t work smoothly

This Harmony remote does NOT work with Google TV. I went through all the configurations and added activities and buttons, still not working.

Bought this for my bedroom. Concept is good but didn’t work all that well. Buttons are hard to work and there was either a lag or had to press multiple times. I returned it for an upgraded model.

Company wants to make something easy like setting up a remote have to be done on like as soon as I seen register on line it went back or I problem would have kept it

Did not work for the TV I brought it for so much for universal.. and hard to use the instructions sucked and too much of a headache will not recommend this too anyone

I can not get this to work since the Geek Squid installed. I need to contact them to see what I should do. If it can be made to work then I will reevaluate

Had to return it. After spending too much time trying to install, found out it won’t work with Mac iOS. Have to buy the more expensive Hub setup. Forget it!

Returned the item because the program button would never take, no matter how many time I synced it. Specifically I wanted the buttons to operate the sprectrum DVR. The backlit is too dim also.