Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 5869 reviews
(5,869 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.0
Rating 4.0 out of 5 stars
to a friend
Rated 1 out of 5 stars
Poor harmony.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Logitech purchased harmony and flew them into the ground. Now they are closed so don’t buy this, cause it’s gonna be more of a paperweight soon!
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello. You are correct, we have stopped making the Harmony remotes, but we are still supporting them. Your warranties are still valid, and our harmony support will remain open. Instead of thinking of your current Harmony remote as a paperweight, I would think of it as needing to stock up as new ones will be hard to come by soon. Thank you for being a valued Harmony user. Please continue to visit https://support.myharmony.com/en-us/
-Charlton at Logitech
Rated 1 out of 5 stars
Controller
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Controller was a goof controller nice and solid but set up process was not right would really copy original controllers buttons even after correct set up
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Tony, we are sorry to hear that you were having issues with your Harmony 665 controller. I have attached a link for you to check out. It'll help solve the issues you are having with your remote and get it working to your perfect needs. Have a great day and thank you for being part of the Logitech family. -Ricky from Logitech. https://support.myharmony.com/en-us/665?utm_source=logitech.com&utm_medium=global%20support%20link&utm_campaign=getting%20started%20-%20665
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too complicated. I wish I never bought it and I wish I wasn't too lazy to return it before my window closed. Programmed it and used it once.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Ninja, thank you for your feedback! Simply connect the 665 to your PC and use the MyHarmony software to add devices and make changes. For support, please refer to: https://support.myharmony.com/en-us/665?utm_source=logitech.com&utm_medium=global%20support%20link&utm_campaign=getting%20started%20-%20665 - Will, Logitech.
Rated 1 out of 5 stars
not so good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've bought several of these over the years. This one performed just like the others. Set up was a pain. Called support spent an hour trying to get it to work. Took it back. Good Luck
No, I would not recommend this to a friendRated 1 out of 5 stars
I am still trying to resolve the issues with this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unknown as to how or what this produce will accomplish. Still working with Geek Squad on the setup and the items that will be made functioning with out a work around,
No, I would not recommend this to a friendRated 1 out of 5 stars
Worked great 3 months, then white screen of death
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Logitech - Harmony 665 at Best Buy in September 2018 and it worked great for 3 months. One day I went to use the remote and all that would show up was a white screen.
No, I would not recommend this to a friendRated 1 out of 5 stars
Replacement Remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy rep recommended this remote. Does not work through existing cabinet doors like original remote. Dissapointing having yo return and purchase something else.
No, I would not recommend this to a friendRated 1 out of 5 stars
NOT WORTH IT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought it trying to eliminate the remote clutter but it didn't work. It is very difficult to program and after you are done over half of the functions did not work.
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of time and money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Should have stuck with what I had. This is not user friendly. Paid Geek Squad to set it up and am more confused than ever. They explained nothing clearly.
No, I would not recommend this to a friendRated 1 out of 5 stars
Failed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failed. Kept losing program. This was easy to set up and would’ve been nice, but it wouldn’t stay programmed to our surround sound. Returned.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello we are sorry to hear about your issues with the Harmony 665 remote programming. We hope that you were able to find another product in the Logi family that suited your needs. If you ever have any feature/settings questions, please visit us for support at https://support.logi.com/hc/en-us
Rated 1 out of 5 stars
Could not get it to work within 14 days
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have some experience with technology. Followed the directions, I thought. It did not work. Stuck with a $50 remote until I can call tech support to show me what I am doing wrong.
No, I would not recommend this to a friendRated 1 out of 5 stars
Impossible to connect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I found this impossible to connect my devices and after three tries I gave up. I'm not a real techie but neither am I a klutz!
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Jack, we're sorry to see you're unsatisfied with your Harmony 665 Remote. Logitech has a dedicated team of Harmony experts that can assist you via chat with any of your troubleshooting needs. You can find them here: https://support.myharmony.com/en-us/665?utm_source=logitech.com&utm_medium=global%20support%20link&utm_campaign=getting%20started%20-%20665. Hope that helps. -N from Logitech
Rated 1 out of 5 stars
Confusing instructions.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Instructions were to confusing. I gave up after far to long trying to figureit out. So it sits on a table not in use. It looks nice though.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Johnny,
Thank you for your feedback. Sorry for the inconvenience you're experiencing. Here is the link to copy an paste to your browser with a walk through and step by step instructionshttps://support.myharmony.com/en-us/665?utm_source=logitech.com&utm_medium=global%20support%20link&utm_campaign=getting%20started%20-%20665. If you need further assistance, please contact Logitech Support on the website. LaShonda from Logitech
Rated 1 out of 5 stars
Universalremotewastedmoney
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unfortunately has experienced several issues so I needed to purchase an entirely new universal remote. So this was wasted money
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Roku, thank you for your feedback! Connect your 665 remote to a PC, and use the MyHarmony software to add devices, and create activities for your home entertainment system. For support, please refer to: https://support.myharmony.com/en-us/665?utm_source=logitech.com&utm_medium=global%20support%20link&utm_campaign=getting%20started%20-%20665 - Will, Logitech.
Rated 1 out of 5 stars
Could be Better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote would not run my whole system so I return it and I use my Dish remote. I was hoping that I could use one remote to run everything.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello. I apologize for the issues you were having with the Harmony 665 remote. The remote is designed to replace up to 10 remotes. Once the remote is programmed for all of the devices, you would then set it up to trigger "activities" so you would not need to press a bunch of buttons, but one button press would trigger multiple steps to make the activity happen. For Harmony customer service, visit: https://support.myharmony.com/en-us/
-Charlton at Logitech
Rated 1 out of 5 stars
Remote
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not able to set this to my television. Added my devices to it via computer but it kept saying it needed to be connected to the computer.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we are sorry to hear that you are having issues with your Harmony 665 not storing the settings from the computer. It sounds as though the remote is not properly registering the commands. You may reach us for support by opening a Technical Support ticket here: https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393
Rated 1 out of 5 stars
Dont Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DON'T buy ... Just hated everything about the remote. We ended up returning and but a remote half the price and worked so much better.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi JrChavez,
Thank you for your feedback. Sorry for any inconvenience. If you ever need assistance, please contact Logitech Support on the website. LaShonda from Logitech
Rated 1 out of 5 stars
Never responds correctly.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This device requires continual readjusting and resetting. The screen and buttons are too small, not easy to use, and the commands are difficult to read in ambient light.
No, I would not recommend this to a friendRated 1 out of 5 stars
Good while it lasted (which wasn't for long)
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke in three months. Kept resetting itself 4-5 times per day.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Randy,
Thank you for your feedback. Sorry for the inconvenience and the missing USB receiver. The USB dongle is sometimes stored next to the batteries in the mouse. For further assistance, please contact Logitech Support on the website. LaShonda from Logitech
Rated 1 out of 5 stars
Do Not buy this item!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Required software, downloaded from their website, does not work. This item is useless if it cannot be set up according to instructions. Don’t bother.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we are sorry to hear about your issues with the Harmony 665. We are happy to help you through setup instructions if you contact us for technical support. If you ever need further assistance feel free to contact us at https://support.logi.com/hc/en-us