Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 5869 reviews
(5,869 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.0
Rating 4.0 out of 5 stars
to a friend
Rated 1 out of 5 stars
Piece of CRAP
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A real piece of crap. I have tried for almost a month to make this piece of crap to do a simple Watch TV. Techincal Support sucks.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi DanF, I'm sorry that you experienced difficulty with the set up of the Harmony 665 remote. I'm also sorry that you were not able to get effective technical support from the Harmony team. You can find additional tips for set up at support.myharmony.com Thank you for being a Logitech customer. Kristi from Logitech
Rated 1 out of 5 stars
Remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy! Does not work. Very hard to program, will not control xfinity also keeps losing programming. Will be returning.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi, we're sorry to see you're having some software related issues with your Harmony 665 Remote. Luckily, Logitech has a dedicated support team who can assist you with any of your Harmony needs. You can find them here: https://support.myharmony.com/en-us/665?utm_source=logitech.com&utm_medium=global%20support%20link&utm_campaign=getting%20started%20-%20665. Hope that helps.
Rated 1 out of 5 stars
Poor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too complicated. The user instructions were worthless and the Logitech web page was impossible. Hard to tell how many items you can control with this remote.
No, I would not recommend this to a friendRated 1 out of 5 stars
Repeat Delay Not Working Properly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The volume and channels jumped too much up and down even after adjusting the repeat delay to the lowest setting. Remote was returned.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello we are sorry to hear about your issue with repeat delay on the remote. We hope that you were able to find another product within the Logi family that suits your needs. If you ever have any questions or need support on an item, please visit us at: https://support.logi.com/hc/en-us
Rated 1 out of 5 stars
Extremely disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this remote to replace an older one that buttons stopped working on. Turns out the directional buttons on this one don’t work that well.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we are sorry to hear about your issues with the Harmony 665. We hope that the trouble you are having with your device may be an isolated incident. If you ever need further assistance feel free to contact us at https://support.logi.com/hc/en-us
Rated 1 out of 5 stars
Did not work with all of my components.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this universal remote because it did not work with all of my components. Some are analog and really old so this product was not well suited for my equipment.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor quality and not user friendly.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This did not perform as expected. It quit working just out of warranty. The battery line was poor and it took forever to set up. The setup was not user friendly.
No, I would not recommend this to a friendRated 1 out of 5 stars
Could not program remote.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not program remote. I have two other Logitech remotes and had no problem programing them, But this model did not work so I returned it.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we are sorry to hear about your issues with your Harmony 665. We hope hope that this was an isolated issue on your devices. I have forwarded this feedback to the proper channels. The 665 uses computer software to program activities and devices. If you ever need help with your Harmony products, feel free to reach us at: https://support.myharmony.com/en-us/
Rated 1 out of 5 stars
waiting on Geek tech to program.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still waiting on Geek service to program the remote that the third party that came out in the place of Geek to install the total system
No, I would not recommend this to a friendRated 1 out of 5 stars
Drinks up batteries
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps resetting and takes up soo much battery. We had to change batteries every week.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we are sorry to hear that you are having issues with your Harmony 665. Battery life should last longer than a week on your remote. Your Harmony 665 comes with a manufacturer warranty. You may reach us for support by opening a Technical Support ticket here: https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393
Rated 1 out of 5 stars
Don't Buy It Don't shop at Best Buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.just over 65 days old and no longer works tried everything Bust Buy doesn't stand by there products for 90 days Won't shop there again
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Vinny,
I'm sorry you're having issues with your Harmony 665 remote, especially since it's still so new. Best Buy does a limited product return and exchange window, but your Harmony 665 remote does have a full 1-year manufacturer warranty from us at Logitech. Come visit us here to get this issue resolved https://support.myharmony.com/en-us/contact-us
-Jonathan at Logitech
Rated 1 out of 5 stars
Disgruntled user
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work as directed the buttons stuck and certain buttons did not preform as they should
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Nothappy,
I am sorry that you are not happy with the Harmony 665. I will record your product review and pass it on. Logitech appreciates your product review. - Leo from Logitech
Rated 1 out of 5 stars
Won’t work with smart tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Myself and tech savvy folks have tried everything to get this to work with my smart TV. No way. Waste of a lot of money
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Clp2021,
Thank you for your feedback. Sorry you are having issues with your Harmony 665 remote. We offer a walk through setup tutorial: adding your home entertainment devices, setting up one-touch Activities and learning more about the usage of your remote. Already set up and something's not working? Our troubleshooters and support articles will help set things right. You can access the walk through at https://support.myharmony.com. https://support.myharmony.com. If you need further assistance, please contact Logitech support on the website. LaShonda from Logitech
Rated 1 out of 5 stars
I didn’t like it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would rather 5 different remotes then this one remote. This was my first universal remote and my last.
No, I would not recommend this to a friendRated 1 out of 5 stars
not a good remote
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this some time ago and it's never worked properly, I have to turn on and off a couple times to have all communicate together.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am sorry to hear you are not satisfied with the product. Thank you for taking the time to write this review, we appreciate all the feedback.
Rated 1 out of 5 stars
Junk
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just after the warranty period the unit failed. I'm stuck with something I can't use. This is the second one of these units I purchased.
No, I would not recommend this to a friendRated 1 out of 5 stars
Thumbs down
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ridiculously complicated and overpriced. Keep it cheap and simple when shopping for universal remotes. #lessonlearned
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi JMoo, thank you for your feedback! Connect your 665 to your computer and use the MyHarmony software to add devices and create activities. For support with the Harmony 665, please refer to: https://www.logitech.com/en-us/products/harmony/665-advanced-universal-remote.915-000293.html?crid=60 - Will, Logitech.
Rated 1 out of 5 stars
Not what I was hoping for
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m so annoyed with this remote. Everytime I use it I have to reset it and configure everything.. sucks. Don’t buy
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Mike, we are so sorry to hear that the Harmony 665 is giving you trouble. At the end of this message I have attached a link that will help solve any issues you may be encountering. We apologize for the inconvenience. Thanks for being part of the Logitech family, have a great day. -Ricky | Logitech. https://support.myharmony.com/en-us/665?utm_source=logitech.com&utm_medium=global%20support%20link&utm_campaign=getting%20started%20-%20665
Rated 1 out of 5 stars
didnt work for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried and tried to get this remote to work on all of my devices. The web site said it should but it didn't. For me it is all or nothing so I returned it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor product.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it. Only IR, not RF. Must be pointed directly to the device. Also buttons squishy, pass on this one.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Mike, thank you for sharing your experience with the Harmony 665 remote. I'm sorry that it works with IR instead of RF. Sorry that you didn't like the way the buttons on the remote felt while pressing them. I hope that you are able to find a different universal remote that will work for you. Thank you for being a Logitech customer. Kristi from Logitech