Customer Ratings & Reviews
- Model:
- 915-000293
- SKU:
- 5852832
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
to a friend
lousy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works then doesn't work. Drove me crazy after awhile, reprogramming. I am back to my cable remotes.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello we are sorry to hear about your issues with the 665 remote. We hope that you were able to find another product in the Logi family that suited your needs.If you ever have any feature/settings questions, please visit us for support at https://support.logi.com/hc/en-us
Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Three years two remotes. NEVER HAS WORKED RIGHT. Geek Squad techs great. Best buy management weak.
No, I would not recommend this to a friendHard to use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not know how to use all aspects of tge remote . Need to have someone tell me what to do about troubleshooting .
No, I would not recommend this to a friendOverly complicated
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This remote was overly complicated for no reason. Returned it the next day
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Shay, we're sorry to see you're unsatisfied with your Harmony 665 remote. If you need any assistance with setup or troubleshooting, Logitech has a dedicated Harmony Tech support team that's here to help! You can find them here: https://support.myharmony.com/en-us/665?utm_source=logitech.com&utm_medium=global%20support%20link&utm_campaign=getting%20started%20-%20665 Hope that helps. -N from Logitech
No Battery Life
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The batteries on this remote had to be changed daily with very minimal use. I returned it for a rechargeable Logitech remote.
No, I would not recommend this to a friendwaste of money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.why did I waste my money? great idea and love the LCD screen but its a joke.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi nataliedc, we're sorry to see you're unsatisfied with your Harmony 665 Remote. If you need more assistance, Logitech has a dedicated team of Harmony experts that can assist you via chat with any of your troubleshooting needs. You can find them here: https://support.myharmony.com/en-us/665?utm_source=logitech.com&utm_medium=global%20support%20link&utm_campaign=getting%20started%20-%20665. Hope that helps. -N from Logitech
Not user friendly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Salesman sold this to us for my elderly father to use. It was too complicated.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hey there, I'm sorry to hear that you had some issues with your 665. If you still have it, this setup guide should help you out quite a bit: https://support.myharmony.com/en-uk/665
Crappy control
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trashiest of all remote controls ever took back and trashed in best buy
No, I would not recommend this to a friendRemote
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it. Could not program the remote. Returned it as we could not get it to work.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Hitchenaid, thank you for your feedback! Connect the 665 remote to a computer and use the MyHarmony software to add devices and create activities. For support, please refer to: https://support.myharmony.com/en-us/665?utm_source=logitech.com&utm_medium=global%20support%20link&utm_campaign=getting%20started%20-%20665 - Will, Logitech.
Not a keeper
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hated this remote. It is so complicated. It got returned
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Lovetoclean,
I am sorry that the Harmony665 is not what you expected. I will record your product insight and pass it on. Logitech appreciates your product review. - Leo from Logitech
Do not buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst remote. Takes forever to switch channels and I’m having to reset it too many times. It’s a headache
No, I would not recommend this to a friendMust continually reprogram
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote must be reprogramed every 6-8 weeks and, after 6 months, will not function even with new batteries.
No, I would not recommend this to a friendDon’t buy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it. Did not control devices it said it would. Taken back the next day
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Bearfamily, thank you for your feedback! To check device compatibility, please refer to: https://support.myharmony.com/en-us/compatibility - Will, Logitech.
Not very good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has a hard time connecting, takes a long time registering information and always having to use the help button!
No, I would not recommend this to a friend
A perfect first universal remote
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disclosure: I received the Logitech Harmony 665 for free as part of the Best Buy Tech Insider Network. The review is unbiased and based on my personal experience with the remote. I have always wanted a universal remote and the Logitech (or Logi as they are now called) remote has always been at the top of my wishlist. At home I have a TV, Home Theatre, Xbox One, Apple TV and a Cable Box. So the house is full of remotes and the dream of one remote to rule them all is big. What’s in the box: Harmony 665, AA batteries, USB cable. To setup the remote you download software from the MyHarmony website. Yes, MyHarmony, not Logitech. Website address is https://setup.myharmony.com/ It took a under 2 hours to setup the remote. It’s easier than I expected. You don’t need to sync each button by pressing on your old remote. It all works via the MyHarmony app which has a database of Manufacturers and Devices. So as long as you know who makes the device and the model number (so you may have to crawl behind your TV) it’s straight forward. The only other thing I had to know is what HDMI channel was needed for each device combination e.g. amp on HDMI 1 and Cable Box On for Watch Cable TV and these combinations are called “Activities”. The remote has dedicated buttons for activities. Music, TV, Movies and More Activities. I don’t really use our amp for Music, so I configured it for the Xbox activity. TV is Cable TV. Movies I used for Netflix. But you can do whatever suits you. The main troubleshooting I needed to do was configure how I wanted things to behave on a turn on/off. So making sure my Cable Box stays on all the time (as it’s also my DVR) was important. You don’t need to be super technical to setup and troubleshoot everything but it’s not something my Mom would be able to configure. Using the remote is fine, but setup requires patience and taking time to test things so they work as you want. I would say you need intermediate technical skills. The LCD screen on the remote is for custom buttons. I setup a custom button to fast switch between closed captioning on/off. But it’s only limited by your imagination. The LCD screen can also be used to access the remotes in built help/troubleshooting wizard. I only had to use this once so far, and it was because somehow the remote got out of sync and the amp didn’t turn on (probably user error, not pointing the remote at the screen long enough). After a few days of using the Harmony. It’s worked as described and I’m happy with it. We’re now confident enough to leave the old remotes in the junk drawer. The Harmony 665 has also passed the wife test. So that’s a thumbs up from me. Would I recommend this? Absolutely. Having 1 remote instead of 5-6 on our coffee table makes life so much easier and the time I spent setting it up was time well spent. The few hours you need to invest in the start to set it all up is worth it.
I would recommend this to a friendDidn't Work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product did not work with my Sony TV or DVD player. As a result I returned the item.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi BigPat, I'm sorry that there was difficulty with the Harmony 665 working with your devices. I hope that you were able to exchange the remote that works with the set up you have. We strive to make a remote that works with all devices but sometimes things are missed. You can visit us at https://support.myharmony.com/en-us/compatibility to always check compatibility before purchasing a remote. If the device is listed we can offer tips on how to program. Thanks for being a loyal Logitech customer! Kristi from Logitech
dislike
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very complicated. Not easy to install. Hence the reason I returned this item.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi, we're sorry to see you're having some trouble getting your Harmony 665 remote setup. Logitech actually has a dedicated Harmony Tech Support Team ready to assist you! You can do that here: https://support.myharmony.com/en-us/665?utm_source=logitech.com&utm_medium=global%20support%20link&utm_campaign=getting%20started%20-%20665. Hope that helps.
Not worth it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was told to buy this remote the setup took way tooo long and still didn’t work
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we are sorry to hear that you are having setup issues with your Harmony 665. You may contact us at: https://support.myharmony.com/en-us/
Our support team can assist with any questions or feature advice
VERY POOR. DID NOT WORK AFTER EXTENSIVE PROGRAMMIN
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.VERY DIFFICULT TO PROGRAM.INCLUDED INSTRUCTIONS INCLUDES VERY LITTLE INFO. NOT USER FRIENDLY
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we are sorry to hear about your issues with the Harmony 665. We are happy to help you through setup instructions if you contact us for technical support. If you ever need further assistance feel free to contact us at https://support.logi.com/hc/en-us
Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will not connect to my cable box despite the fact that I read and followed all instructions.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we are sorry to hear about your issues with the Harmony 665. We hope that this may just be an isolated incident with your device. If you ever need further assistance feel free to contact us at https://support.logi.com/hc/en-us