Customer Ratings & Reviews

I couldn't do it to work properly, still new somewhere in a drawer, maybe the remote is good, just did work for me...

Very complicated to use. Tried to set up and finally gave up. Will try again when I have a few hours.

Was told this would work through a wood door in cabinet. NOT

Difficult to set up. I had one years ago it wasn’t much different other than using the computer now.

Setting up. After installing the software it would not see the remote, after trying different USB ports I tried running the software with "run as administrator". That fixed it. No where in the little book that comes with it does it say to run as administrator, but on Windows 10 you have to. Ran complete setup with all 5 of my devices. TV, ROKU, AV Receiver, Blu-Ray player, Windows Media Center computer. As a stand alone remote you can pick the device and it works just like the original remote. Programming. The real issues start when you program "Activities". Although this is straight forward, and the software asks the right questions, it fails to take into account that there are other functions you need to be able to do once in that mode. The saving grace on this issue is you can reprogram almost any button to do almost any function, on any device, while in any activity. However you must program that behavior, for that button, in each activity you set up. Setting up a button once for "Watch TV" will not be correct for "Listen to Music". The little book says to set aside 45 minutes for setup. This might true if you only need the most basic functions. I needed the "Info" button to give me speaker options for my AV Receiver, not give me info on what song is playing. If you select to control the AV Receiver while in the "Watch a Movie" mode, the remote will then only control the AV receiver. To get the remote back in the activity mode, just press the activity button again, no need to point it at the TV, you're just resetting the buttons. That will bring the remote back in line with the activity. The software says that when you press an activity button, keep the remote pointed at the system until everything is on and correct. The remote seems to run a command string, sitting it down right after pressing an activity button will not get the complete set of commands sent to the equipment. Final setup. I would suggest you sit with your remotes and go through each thing you do. Write them down to understand what additional buttons you use on what remote, while doing each thing you do. Then after programming an activity, you can go back and edit the buttons to do the things you want to do. This part must be done for each activity. The learning curve on setup is steep. Once you have an understanding on how to edit buttons and what you need buttons to do it will be much easier. The software says to setup your remote using a laptop, while sitting in front of your TV. They really do mean this, you will setup the remote and then test. Then run setup again to fix issues and retest. You will do this over and over until you get the results you want. I now understand why high end stereo shops charge big money to set up a custom remote. Final notes. The help button on the remote really does help. It will attempt to fix issues automatically, and so far it has done this each time something didn't work right. But this is limited to the basic functions, like turning things on or off. There is a warning in the book that using your original remote will cause the Harmony remote to lose sync with your device. This is a fact, if you change anything using a different remote, while using the harmony remote it will get lost. It knows what it was doing, and what was the last command it sent. Changing a device will screw up the sync and the remote will not function as you want. Final thoughts. I have been able to go from a table with 5 remotes, trying to remember what remote I need to do what function. Down to 1 remote that just works. In my view this is no small task. Although setup is not as easy as I would like it to be, I have no idea how they would go about making it easier without making it harder to do the first setup. The number of questions you would have to answer would make this a 2 hour process. Sure this would give you a remote that works great the first time, but I don't know many people that would actually set aside 2 hours to set up a remote. It's not that hard once you get past the learning curve. If you're not tech savvy at all, this will probably be over your head, unless all you need is the basic functions, then you'll be fine. If you are tech savvy this remote will be gold in your hands.

Returned the next day. Difficult to program. Did not work with all my components

Hard to push buttons, one of the two I purchased is unusable.

No good support stuck with a device that i cant get setup support for.

The remote was too hard to set up. The on line directions were difficult to understand.

Bad!! Worst remote ever! Don’t buy this remote! It doesn’t work, software buggy, Waste of money

Could not set up an account to start the process. Return it

Too technical for someone who just wants a remote control for I e television .

They were getting rid of this model because it’s no Longer supported

Designed for the budget-conscious consumer looking for Logitech Harmony quality but at a lower price point, this remote does the trick. While it lacks many of the bells & whistles of remotes costing well north of $150, such as large touch screens and recharging docks, this remote packs just as much power & capability. The device was easy to program using the Logitech software (required to download) and the included USB cable. Logitech has done a great job in building in programming codes for thousands of devices, and my device came right up when I put the model number in. I did find that it didn't initially turn the TV off when I wanted it to, but with a new device added the screen will display an option for a "helper" which will try other codes & then ask you if it was fixed. Saying "yes" on the screen will fix the issue & have had no issues since. So far the device is programmed for 2 TVs, a soundbar, cable box, and a couple of other devices in the house and all work great. To get to the "Smart TV" features on my Samsung TV it was a little more of a challenge. Adding "Watch Movies" as an "Activity" (series of steps beyond just turning a device on) on the remote required me to do a lot of manual programming since each TV's "Smart" apps are arranged in different places. My Netflix app on the TV is the 3rd dock option, but the remote always wants to start the Smart TV at the middle app. This required manual programming of steps to launch the dock, individual steps to go "left" all the way to the end, then steps to go back to the "right" to get to the app. Though this took maybe 10-15 minutes of programming to do, once set it's perfect. Hit the "Watch Movies" activity button at the top & the TV turns on, smart apps are launched, and Netflix is selected. The "Listen to Music" activity button required the same manual programming to bring the selections to the proper smart app for the music app on the TV. Again, time consuming, but one required to do the 1 time. The device is powered with (2) AA batteries & are not rechargeable like other Harmony remotes, but that's not a bad thing. With other Harmony remotes I have had issues with the pins on the charging dock not connecting cleanly to the remote & thus it never charges. This eliminates that (so long as you're willing to buy AA batteries every now & then). Bottom line is that this remote is a nice entry-level remote with luxury-level features. A good purchase for someone looking for a universal remote to control a single TV or a whole theatre room without breaking the bank.

Installation guy said I needed this remote to work Tv, sound bar,and dvd play!wrong save your money

Too hard to set up and wil likely return . I theory good but execution bad

Thankfully this was free. It doesn’t work well at all with my Dish Hopper

Absolute Trash!!! Don't buy it. No customer support from Logitech.

Very hard to set up web site directions terrible and expensive for what you receive

I found this remote hard to program and even harder to read when trying to use it. I returned it.