Customer Ratings & Reviews

Works great to control your tv and other add ons in your house

In late November 2019 we purchased the Harmony Hub and Remote (Hub), it also required the set-up purchase - which is another review in itself. Buyers beware of compatibility among your electronics and peripherals. In other words: Infra-red devices vs bluetooth devices. We were sold infrared devices (Hub) and there were only two choice of universal remotes at that time for infra-red: $$$ and $$$$. We were sold this device and said it would meet 'our needs". Then Covid hit and the first issue was programming and inability to reach the inputs the Hub was programmed for. A Geek Squad rep came to "re-program" in July. Two HDMI input sources were not able to be used after that "re-programming". Just two months later, the remote and charger failed. Best Buy was not reachable nor weren't scheduling home visits. In December we contacted the store and asked for service, we were told we would not be helped as we needed to purchase another "Total Tech Support". This lack of service and support reflects Best Buy's customer service. Certainly, we will look to other electronic retailers for our needs and purchases in the future. We believe that due to the pandemic AND the faulty coordination of Best Buy's programming and support for the HUB we were denied a full year's warranty on this device. We would never have purchased had we known 1) that the Hub was only one of two on the market AND it only supports infra-red devices PLUS 2) Best Buy would not extend warranty period of items that would have been supported had it not been for the Pandemic. Best Buy should extend their Total Tech Support and warranty services for those purchases and support that fell within that period.

The setup for this remote was painless. The ability for a short and long press of a button, is fantastic.

Love that the remote handles the tv, blue ray, tuner and direct tv all in one

Easy to switch around our various systems...very dependable so far

Great remote system. Super easy to program and works nicely.

Great remote control and smart hub. Easy to work and simple to set up.

Bought this and installed for a friend, liked it so much that I went and bought me one lol

Works great with my home theater set up. Combines all equipment

Love it works great with my alexa just tell her to turn on whatever source and channel works perfect

Does well integrating multiple inputs to one controller.

Love this, change light mode for Hue lights, easy to use for tv, nice touch scree.

It’s very easy to set it up once you download software. The Apps work great.

great and very convenient for going between tv and smart tv. Installation was very satisfactory

Easy to use and set up with the app. Would recommend to a family member

So glad I purchased this remote. No more box of remotes to take to the couch.

Great product and home set up services Everything went like clockwork.

Does everything imaginable with your TV. A little hard to get used to, but it works beautifully.

I like the remote a lot. I'm able to control my TV, cable box, Nest thermostat and Hue lights with it.

This remote has so many functions! If you have alot of smart devices around your home, you'd enjoy it.