Customer Ratings & Reviews

The Harmony Elite product doesn’t support all home entertainment components such as the Bose Lifestyle system. I would recommend but with caution.

I tried to set this up three times and had the app completely crash midway 2 times. Finally got it all connected and it didn’t feel fast enough or like it would save me much time. Plus the remote froze on me. I have an Apple TV, Sony tv, xfinity cable box, marantz CD player, lg Blu-ray player, Sonos amp, and PlayStation. The remote could find setup information for all my components, but controlling them was a chore. I returned it and have no regrets doing so.

The programming method is interesting, if not a bit unreliable. The functionality is good but at times too good, Turning things on and off with the slightest nudge or touch.

The product is great but it did not work for my set up. I had to return it. It was complicated and only worked when it felt like it.

It doesn't connect with many common wifi devices. Google by itself does much more. I kept it only with the hope it gets better.

The menus are clunky, set up is confusing at times. You definitely need to be a power user in order to fine tune this thing. IT DOES NOT WORK WITH MOST MODERN BOSE SYSTEMS!

Run away from this produce as fast as you can! if I could have given it a "0" rating I would have. We let a Geek Squad tech talk us into this purchase: HUGE MISTAKE. Not only is it way overpriced at $349, it's an unreliable piece of crap! Less than a year into it the battery needs replacing. You need the tools of an atomic scientist to replace it. Geek squads at the store couldn't do it. Last resort, we have to work though the manufacturer's warranty process. Ironically, the only good news is that the piece of crap is < 1 year old! Here's the punch line: the produce has been discontinued. I guess customers aren't into buying prices of crap for $349 any more.

I decided that it was somewhat complicated to program. Also it was somewhat pricey. So I decided to keep my multiple remotes and return this item.

I am highly disappointed with my purchase of the Harmony Elite Remote. It was sold that it would work with the Amazon Alexa, and yes it does, however it works half the time. At times, I have to repeat the command 2 to 3 times to get the correct action done. I would guess that the next generation Elite will have these bugs worked out, however as far this one, I would suggest waiting. For me, it simply is not worth the money.

Remote control eons behind companies like xfinity with their remote. Hard to learn, slow on its' response and certainly is oversold by Best Buy employees. If I had a choice, I would not consider a purchse and would look for another way to solve my audio and video issues.

This remote never met my expectations. For the price I expected a seamless, reliable experience but more often found frustration.

This is an ok remote. Gets way too complicated to set up in my view. Don't really like the touch screen on this.

It seems to do what it is supposed to do but out of nowhere it stops working and I find it hard to get it back on track. Had to call for help.

We were originally told when I had your tech come out to give me a proposal that we would be able to put all of our entertainment items into a cabinet and use a remote control to operate them all without having to open the cabinet. We continually have to open the cabinet for all of the functions on the remote to work properly. I am very unsatisfied with the work performed.

liked the display on this remote, only issue I had was controlling playback on my DVR. FF and rewinding didnt work too well due to the delay. Ended up returning.

This is ridiculously priced for what it does. It barely works and you can't remap the buttons. Very Apple like product that doesn't let you do anything.

The touch screen can be touchy sometimes. Not self intuitive enough, so have to keep messing. But gets the job done.

The touch screen functions are difficult to use. Upon selecting/touching an app or button, the first touch does not register, it some times takes several try's.

The remote works as advertised minus the touch screen. We really like the ability to create custom activities to turn on/off various devices from a single remote. However, the touch screen is of very low quality. It often takes numerous attempts to get a response when tapping the screen. Considering the poor touch screen and the steep price, I would not recommend this product to anyone.

This is not as good as earlier products. The touch screen doesn’t always work and is not always responsive. Sometimes you have to hit a selection 2-3 times. ATT TV is not supported. You can enter most items but many go wrong. Expensive. Devices links to things like blinds and lights is cumbersome if it works right. Battery won’t last a week without a charge.