Customer Ratings & Reviews

easy to program but glitchey. I ended up getting frusterated and returning it. This is my 4th harmony remote. The only one I have an issue with.

Took 3 visits and two units to get one to work. Unit is too expensive to have that much failure

Works most of the time, but has yet to control the tv correctly despite multiple programming attempts.

I purchased the remote because I needed RF to penetrate the wood cabinet door where the receiver is kept and Spectrum still uses IR remotes. ATT already uses RF, so there is only marginal benefit to upgrading to the Logitech device. At present, and this could be an installer issue, I still do not have volume control for the TV so I have to get up and manually change the volume like I was still living in the 60's.

This device was purchased together with a new TV, and replaces an earlier mode which performed well for several years. The new device is much more difficult to set up and master, and I had to call in the Geek Squad to get it working. It took the Geek squad guy 3 visits to finally get it working right, but even now I find it erratic and overly complicated. I'm still hoping/expecting to master it, but it is NOT EASY!

The hardware is good but the software was designed for 20 years ago. Ex: you can create a Netflix activity that starts the tv and sets the right input and such, but you can't tell it what device actually is serving Netflix. Thus after starting Netflix, you need to screw around setting the remote to XBox mode if you are using the Xbox to serve Netflix. This is so dumb it is amazing.

The sense screen is a bit harder to operate than the standard DirecTV RF remote and the buttons are slightly smaller, also harder to control. Thus more time and errors for fast forwarding commercials on the DVR and lots of errors on channel entry. Also unreliable as it doesn't always turn on all of the TV, receiver, and DirecTV receiver. Also very sensitive to getting on the wrong control screen by bumping a sensor below the screen.

Confusing to use. It is challenging to go from one system to the other. Must have if remote is not in direct vision with cable box

A bit of a disappointment for a product by Logitech. The review for it far exceeds the reality of the product. i continue to have problems of its changing channels and/or activities sometimes just by looking at it Further, required me to purchase another range extender just to allow certain of my devices to link. I don't really recommend this product. Purchased it solely for the range extender that came with it.

I looked up to see if was compatible with every thing i own and it said it was. But when i set it up it did not work on my newer Pioneer stereo.

Works most of them the time. Sometimes not everything turns on. Very sensitive and sometimes goes off and does something when you pick it up.

toofifficult to understand some screens; instructions tutorials lousy; screen way too sensitiveand alittle pricey to be so unfriendly

This is a great example of how to make a simple function overly complicated for no reason.

It does too many things with too many buttons and sub-programs for us luddites. It's too smart for my own good.

There is an inherent software error in trying to program this remote with a Sony 65 inch XBR65X900E Ultra High Definition smart TV.

I’ve owned many other Logitech products, and among the many reasons I always choose to buy them is the fact that the setup process to use them is almost always flawless, intuitive and a wonderful experience. Unfortunately, after more than an hour of trying, I still can’t get my Harmony Elite to work for the reasons I bought it: to easily control each of my TV components, as well as set-up one button access to an “Activity” such as “Netflix”, “Amazon Prime Video,” “Disney+”. The interface, instructions, and user setup flows are not intuitive or easy to follow, unlike any other Logitech product I’ve ever purchased, so I’ve assumed that it must “just be me” that doesn’t get it. I’ll revisit it later and if not successful I’ll call Logitech Support which also always in the past has been super helpful, and perhaps they can set me straight. I’ll update this review when I either finally successfully set this up...or, regrettably, have to return it to Best Buy.

Displays don't always appear, sometimes difficult to change modes Battery runs down quickly

Complicated to use, no voice feature, doesn't control all the features of the Apple TV REMOTE.

Haven’t done much with it yet, not sure why it was so expensive

I had a little difficulty setting up the screen. There is also a high delay in pressing the buttons and the action of the TV