Customer Ratings & Reviews
Customer reviews
Rating 4.4 out of 5 stars with 4771 reviews
(4,771 customer reviews)Rating by feature
- Value3.9
Rating 3.9 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.0
Rating 4.0 out of 5 stars
to a friend
Rated 2 out of 5 stars
very sensitive touch screen & remote is too small
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needs to have much better back lighting & remote should be larger. Everything is crammed together. Very hard to hit just one option without hitting something else by accident & IT"S TOO EXPENSIVE!!!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
DOESN'T WORK WITH A DUAL BAND (5GHz) Mesh Network
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WARNING -If you have a mesh network (like the wonderful Orbi WIFI 6 that runs dual bands 2.4GHz and 5GHz) --this device will NOT connect to your WIFI network. If you are the average consumer, there is no easy workaround. If you are a computer geek, there are some not elegant workarounds posted on message boards. The Harmony Hub only connects to a 2.4GHz band.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello SHEEPDOGMAMA. Thank you for taking the time to review the Harmony Elite at Best Buy. I'm sorry to hear that the Elite isn't working for your needs in your home. The Hub only connects to the 2.4GHz band because most smart home devices work on that band. The 5GHz band is usually reserved for cellphones, computers, and other devices that require high speed. The 2.4GHz band isn't as fast, but stretches farther, which is why smart home (usually) sticks to that one. I'm sorry the Harmony Elite was not able to work in your home.
-Charlton at Logitech
Rated 2 out of 5 stars
Limiting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The good/bad news is that the numerical key pad isn't on the body of the remote. Got to swipe a few screens to find it. Remote will take a while to get used to. Problem with Sony TV connection.
No, I would not recommend this to a friendRated 2 out of 5 stars
ok remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this remote can function from your smart phone but this is not the case at all. dint spend your money too much and get one step below this model and it will do the same job. overall ok remote
I would recommend this to a friendRated 1 out of 5 stars
Does not connect all devices
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted to replace four different remotes for individual components (AM/FM receiver, Blu-Ray Player, Large format TV, Apple TV) with one universal remote. Problem was universal remote would not integrate function in order for the devices to work in concert, ie turn on TV then Blu-Ray player. One device would turn on, the other would then be turn off. Spent over an hour trying to get devices to connect and work as part of a comprehensive system. Returned universal remote for a refund.
No, I would not recommend this to a friendRated 1 out of 5 stars
Receiver
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Receiver was broke, Have received new one but no response from Peter at Woodlands store for installation. Have texted and tried to call multi message. Very disappointing considering I just bought 5 TVs and 2 receivers. Will look elsewhere if I don’t get a response.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi JimF, we're sorry to see you haven't received any further assistance from those who did your initial setup of the Harmony Elite Remote. Luckily, Logitech has a dedicated support team who can assist you with any of your Harmony needs. You can find them here: https://support.myharmony.com/en-us/elite?utm_source=logitech.com&utm_medium=global%20support%20link&utm_campaign=getting%20started%20-%20elite. Hope that helps.
Rated 2 out of 5 stars
Too complicated
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned remote control to Best Buy for refund. Geek Squad installed remote control but we were never able to get the remote to work with the receiver.
No, I would not recommend this to a friendRated 2 out of 5 stars
Works but not very intuitive
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t perform as seamless as promoted by the sales person. The remote works fine but I wouldn’t suggest it if your looking for smart home/device integration.
No, I would not recommend this to a friendRated 1 out of 5 stars
Great idea, poor performance, stupidly expensive.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had so much trouble with this remote we have actually stopped using it. I got so frustrated I finally just gave up on it. I thought it was just my lack of technological savvy, but in reading other reviews I think it may be the product. It never would work right and always seemed to have a different problem. All in all a big waste of money. I think Logitech tried to get too cute with this one and it didn't work out. Wish I would have returned it but I didn't.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not Happy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can't program this remote with your computer. Some of the functions that I would like can't be programed.
No, I would not recommend this to a friendRated 2 out of 5 stars
Decent, but not worth it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The touch screen you have to use very slowly when typing out numbers so most of the time you'll type 1800 and it'll only know you typed 3 numbers
No, I would not recommend this to a friendRated 1 out of 5 stars
the product works but i returned it...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the remote is designed for the pre-fire TV remotes it is slow and sluggish if you are trying to use it in the streaming environment you have many other superior options. if you have a stereo receiver and vcr with a dvd player you want to combine ... it will accomplish what your trying to do... but it dose not function well with the fire cubes and streaming world. i would not recommend it in the streaming environment. it also falls in the category of how to frustrate a geek...
No, I would not recommend this to a friendRated 2 out of 5 stars
Harmony Elite
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item did not set up properly. Store refused to price match when they lowered the price two days after purchase. Returned item.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi N9424W,
Thank you for your feedback. Sorry for any inconvenience. If you ever need assistance, please contact Logitech Support on the website. LaShonda from Logitech
Rated 2 out of 5 stars
Good but the sensitivity to touch is high
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All in one control is fine, if you have fine digital touch and are careful. A slight movement will get you from one choice to other fast.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am sorry to hear you are not satisfied with the product. Thank you for taking the time to write this review, we appreciate the feedback.
Rated 2 out of 5 stars
remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i had to end up getting to many pieces then i was told i was going to be chargeed per item instead for the set up not happy
No, I would not recommend this to a friendRated 2 out of 5 stars
Hard to Program
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve been trying to get this thing to work for months. It’s extremely difficult to program. BTW I work in IT, software to be exact.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am sorry to hear about the issues you are having with the remote. There is a support page for this item on Logitech.com that has a start up guide that may help. Thank you for taking the time to write this review, we appreciate the feedback.
Rated 2 out of 5 stars
Erratic at best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice idea but doesn’t alway work with my system. It specs out to be compatible with my system but works as it should about 50 percent of the time
No, I would not recommend this to a friendRated 2 out of 5 stars
Underwhelming
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seemed really complex to use and integrate with other smart home features. There are easier ways to do it, this is just gimmicky
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Jmal22, I am sorry to hear that you are underwhelmed with the Harmony Elite. Use the Harmony app or software to add all of your compatible smart devices and create activities based on what you want to control together. Like most tech, it may take some playing with to learn how to utilize the system and get used to the way it works. For support, please refer to: https://support.myharmony.com/en-us/?utm_source=logitech.com&utm_medium=global%20navigation&utm_campaign=download%20-%20desktop%20software - Thanks for letting us know about your experience. Will, Logitech.
Rated 1 out of 5 stars
Worst Logitech Product ever!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work with PS5 which I use as my UHD 4K Bluray player. This is like the old Harmony 400 that's meant to convert IR to RF. This remote requires a hub which is ridiculous. This remote would be much better if it had IR, RF, & wifi integrated into the remote and ditch the hub. I still have to use multiple remotes. Please don't waste your money on this high priced garbage.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello. Thank you for taking the time to share your experience with the Harmony Elite. You can try to set up the PS5 as a PS4 in the Harmony Hub. This should allow you to use it via Bluetooth. The IR and RF blasters can be placed to where the remote will work with multiple devices.
-Charlton at Logitech
Rated 1 out of 5 stars
Doesn't work with Yamaha, or learn remotes
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a couple hours trying to teach the Elite 10 buttons from my Yamaha remote, I finally gave up. Multiple crashes and resets, but it refused to learn all of the keys. ...it did get some of them, but it was random. Doesn't work with Yamaha. Teaching the remote is painstaking, and works inconsistently. If you need anything more complex than an average remote, this one will work for you. ...but, why spend $350 on something you don't need?
No, I would not recommend this to a friend