Customer Ratings & Reviews
Customer reviews
Rating 4.4 out of 5 stars with 4771 reviews
(4,771 customer reviews)Rating by feature
- Value3.9
Rating 3.9 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.0
Rating 4.0 out of 5 stars
to a friend
Rated 2 out of 5 stars
Not user friendly.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Harmony Elite is very difficult to operate. It would be great if there was an operators manual with it.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi, we're sorry to see you're having some software related issues with your Harmony 665 Elite Remote. Luckily, Logitech has a dedicated support team who can assist you with any of your Harmony needs. You can find them here: https://support.myharmony.com/en-us/elite?utm_source=logitech.com&utm_medium=global%20support%20link&utm_campaign=getting%20started%20-%20elite. Hope that helps.
Rated 2 out of 5 stars
Gave it a chance, did not like
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Complicated setup/had geek squad program remote for me. Remote rarely worked properly. Once remote lost sync with my tv, I decided to return the remote
No, I would not recommend this to a friendRated 2 out of 5 stars
I hate this thing.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installer programmed it correctly. Somehow it became unprogrammed and will not maintain settings to operate 3 devices needed to watch television.
No, I would not recommend this to a friendRated 2 out of 5 stars
Overpriced!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overpriced. Not user friendly even though they try to make it so. Just my opinion. And the remote is a little quirky.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, thank you for your feedback on the Harmony Elite. We try our best to make our products user friendly, but if you ever have any questions or need assistance, please visit us at: https://support.logi.com/hc/en-us
Our technical support team would be happy to assist you.
Rated 2 out of 5 stars
Poor Performer. Hard to keep working.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was recommended by Geek Squad installer. Couldn't be unhappier. Would be much better just to use multiple remotes--since I am constantly resetting this thing.
No, I would not recommend this to a friendRated 2 out of 5 stars
Harmony Elite remote
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.returned the item, was easier to use the factory supplied remote
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi AlanCurtis999, thank you for your feedback! For support, please refer to: https://support.myharmony.com/en-us/elite - Will, Logitech.
Rated 2 out of 5 stars
Too touchy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to enter numbers. Get two entered and channel changes rather than waiting foe third. Just don't like it. Layout of keys is terrible. Need two hands to operate.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not compatable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After hours of frustration and 2 calls to tech support I learned that Logitech remotes are not compatable with Samsung Anynet. The remote was returned.
No, I would not recommend this to a friendRated 2 out of 5 stars
Was happy with this remote until it quit working.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At this point I feel this remote is over priced and apparently unreliable. Have not been able to reach anyone at Geek Squad today.
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed Best Buy Customer.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm disappointed in the follow up. I called Chris my installation technician to let him know the surround sound receiver keeps disconnecting. He said he'd come take a look. I called the Geek Squad to get another appointment. Haven't heard from anybody. So in summary I can't use it.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am so sorry Best Buy has not followed up with you. We also have tech support that may help. here is the link to the support page where you can contact the Logitech tech support for this device: https://support.myharmony.com/en-us/elite. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.
Rated 2 out of 5 stars
To expensive and feels very cheap in hand!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very expensive not worth the money. The build quality is extremely cheap feeling in your hand.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi SOBrien, thank you for your feedback! Harmony Elite is backed by a 1-year limited hardware warranty. For more, please refer to: https://support.myharmony.com/en-us/elite - Will, Logitech.
Rated 2 out of 5 stars
Okay design but left much desired on UI
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ended up returning due to limited functionality at the current price point. Much of Functionality was slow and not as described by manufacturer
No, I would not recommend this to a friendRated 1 out of 5 stars
No Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the most frustrating remote i have ever owned. It started working great but as soon as you make any small change it throws the entire remote out of whack. i've spent a week trying to get all my devices to work properly, sometime its does, most times it does not. do not recommend this remote for the price at all.
No, I would not recommend this to a friendRated 2 out of 5 stars
Expensive remote for what you get in return
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The remote charging base failed after approx 3-4 mos. of use and the remote doesn't always work properly when turning tv on or off.
No, I would not recommend this to a friendRated 1 out of 5 stars
Logitech turned my unit in to a useless device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Harmony Hub FW 4.15.206 disabled a commonly used API used for home automation enthusiasts. I was using my Harmony Hub to automate various devices in my home. Doing this doesn't require any internet connection which was the reason in getting this device. I wouldn't be surprised if consumers decided to act through a class action lawsuit. Logitech needs to listen to the consumer, their actions have enraged their users.
No, I would not recommend this to a friendRated 2 out of 5 stars
My happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Continue to Wait for completion of installation and performance of purchased items.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Rozek, we're sorry to see you're still waiting to get setup with your Harmony Elite Remote. Fortunately, Logitech has a dedicated team of Harmony experts that can assist you with getting started and with any of your troubleshooting needs. You can find them here: https://support.myharmony.com/en-us/elite?utm_source=logitech.com&utm_medium=global%20support%20link&utm_campaign=getting%20started%20-%20elite. Hope that helps. -N from Logitech
Rated 2 out of 5 stars
It's too difficult to use and remember everything
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its too small has a hair trigger always making a mistake and touching the wrong button. Should design something better for senior citizens.
No, I would not recommend this to a friendRated 1 out of 5 stars
CANT USE IT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i HAD THIS PROGRAMMED BY THE GEEK SQUAD AND i cant use it because whatever i did to use it, i dont understand. and it will NOT work. Period!!!! I wish I could return it. the price was high and it cost 100.00 for the geek squad to program it and i still cannot use it I blame the geek squad , they dont like programming these universal remote and now i cannot use it.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Marilyn, thank you for your feedback! You can use the Harmony app or computer software to check your remote settings, add devices, and create activities to automate your devices together. For support, please refer to: https://support.myharmony.com/en-us/elite - Will, Logitech.
Rated 2 out of 5 stars
much to complex, letters too small
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.REmote is too small to offer so many options. I plan to ask Best Buy to replace with something larger in order to see the letters/numbers
No, I would not recommend this to a friendRated 2 out of 5 stars
Disaster
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This remote only works half the time. It's way too much work. We don't like it at all. We called Ben at Geek Squad but he refuses to call us back.
No, I would not recommend this to a friend