Customer Ratings & Reviews
Customer reviews
Rating 4.4 out of 5 stars with 4771 reviews
(4,771 customer reviews)Rating by feature
- Value3.9
Rating 3.9 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.0
Rating 4.0 out of 5 stars
to a friend
Rated 2 out of 5 stars
Not for me
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great connecting all my devices into one, but the lag between the TV and the remote drove me insane.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we are sorry to hear about your issues with your Harmony Elite. We hope hope that this was an isolated issue on your devices. I have forwarded this feedback to the proper channels. If you ever need help with your Harmony products, feel free to reach us at: https://support.myharmony.com/en-us/
Rated 2 out of 5 stars
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not easy to program; Difficult to set up, compared to how it is advertised.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Chris, Very sorry to hear that you found it not easy to program the Harmony Elite. Set up is supposed to be easy via the use of the Harmony app, which you can download for free by visiting the iTunes App Store or Google Play store. For a walk through to the setup tutorial, here's a link to the support page for the Elite: https://support.myharmony.com/en-us/elite. Hope that you found this useful and that all is going better. Thank you for choosing Logitech. - Richard from Logitech
Rated 1 out of 5 stars
Avoid at all costs!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unsupported piece of garbage. Do not buy this. It was probably really nice to have 5 years ago. Now, it doesn't work with modern home theater equipment, the software is buggy, and the look and feel are dated. Hard pass. I returned this after trying to get it to work, and I'm a very technical person.
No, I would not recommend this to a friendRated 1 out of 5 stars
A complete dud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Let me start this review by mentioning that prior to returning this item, I had never returned a Best Buy purchase before. The remote was completely unreliable when it came down to operating my barely one year old LG tv. At times it would work, but most of the time it wouldn’t. Even with IR blasters, I could not get it to operate my Bose Soundbar 700. My Directv receiver was nice controlled by it though.
No, I would not recommend this to a friendRated 1 out of 5 stars
Confusing remote control!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dislike this remote control! Very confusing, doesn’t always connect to TV. Very touchy, when picked up sometimes goes to random channels! The infrared light doesn’t always work very frustrating, have wanted to throw it out the window on several occasions! Even my young adult children who are tech savvy have a problem programming it! I do not recommend!!!
No, I would not recommend this to a friendRated 2 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Response from the Remote is inconsistent and sometimes I have to continue to press the button several times before it responses.
No, I would not recommend this to a friendRated 1 out of 5 stars
Non-Intuitive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Funny reading the reviews for this product, with people on their 5th, 6th or nth of these. Doesn't that tell you something about the product longevity? Honestly, this is the least intuitive piece of technology I've had since a 199x cell phone. Apple, please, please make a universal remote and soon. Sorry, but this is not a great product, and if this is as good as it gets, then there's a lot of room for improvement.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t waste your money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.New product, old technology. Wanted remote for TV, stereo, DVD player and cable box. Not complicated. Had to SLOW down wifi speed to set up. 12-year-old computer’s operating system was too new of a release to use in set-up. Go figure. Had an earlier generation of this product that served me well. This one went back to the store.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we are so sorry to hear that the Harmony Elite did not meet your expectations. We understand that the Harmony Elite can be a bit tedious when setting it up. I have attached a link at the end of this message that will help facilitate the programming process. We apologize for any inconvenience we may have caused. Thank you for the review, have a great day. -Ricky | Logitech. https://support.myharmony.com/en-us/elite?utm_source=logitech.com&utm_medium=global%20support%20link&utm_campaign=getting%20started%20-%20elite
Rated 2 out of 5 stars
Inconsistent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Remote does not seem to communicate well and/or inconsistently with other components; perhaps programming based but would not recommend
No, I would not recommend this to a friendRated 2 out of 5 stars
Weak remote for the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't get remote to recognize most of my devices and the one it did recognize was in another room. Not with the money.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced the Harmony one with the Harmony Elite thinking that I was getting the best but It has been a frustrating experience. Until today most of the apps on my apple TV do not work. The audio does not work. I am waiting for the technician from Geek Squad to come and fix it. They keep on re-scheduling the service appointments.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello. I apologize you're experiencing some issues with your new Harmony Elite. Hopefully Geek Squad has been able to assist you by now, but if not, you can contact Harmony support: https://support.myharmony.com/en-us/
-Charlton at Logitech
Rated 2 out of 5 stars
Challenging to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This remote is not overly user friendly. I had Geek Squad set it up and have had to reprogram it multiple times since.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not worth the money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very glitchy piece of equipment, when it works its ok.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello frustrating,
I am sorry that the Harmony Elite is not working as expected. I will record your product insight and pass it on. Logitech appreciates your product review. - Leo from Logitech
Rated 2 out of 5 stars
Remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this remote because I have a lot of equipment. But was only able to find one that would work with this remote.
No, I would not recommend this to a friendRated 1 out of 5 stars
Piece of Crap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This remote was a complete piece of crap. It stopped working within 5 minutes of GeekSquad finishing installing it. Spent 2 hours on the phone with Harmony tech support and the remote functioned even less than before I placed the call. Tech support gave up and escalated the issue; still have not called m back to fix the problem. Returned the remote to Best Buy and I will never purchase another.
No, I would not recommend this to a friendRated 2 out of 5 stars
Charger
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t charge and had to return and it was determined that the wire was defective
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am so sorry to hear you received a defective unit. I hope you were able to get a working one! Thank you for taking the time to write this review, we appreciate the feedback.
Rated 2 out of 5 stars
not enough hard buttons
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.many commands that are used regularly are not readily accessable.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi, we're sorry to see you're having some software related issues with your Harmony Elite Remote. Fortunately, Logitech has a dedicated team of Harmony experts that can assist you with getting started and with any of your troubleshooting needs. You can find them here: https://support.myharmony.com/en-us/elite?utm_source=logitech.com&utm_medium=global%20support%20link&utm_campaign=getting%20started%20-%20elite. Hope that helps. -N from Logitech
Rated 2 out of 5 stars
TV remote
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t leave in cradle overnight when charged . Where else would you leave it ?
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, thank you for your inquiry regarding your Harmony Elite. We are always looking for ways to improve our products, so we appreciate your review. You can feel free to leave your Harmony in it's cradle overnight, the lithium battery will maintain its charge. If for some reason you don't wish to have it in it's cradle overnight feel free to leave it nearby. I hope this information was helpful. If you ever have additional feedback or questions regarding Logitech products, feel free to visit https://support.logi.com/hc/en-us Thanks, -Logitech
Rated 2 out of 5 stars
Taking it back.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok. Set up various activities and it only turns the right gear on 60% of the time.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello InnerMachine. We're sorry to hear you're having issues with your Harmony Elite remote! Usually, I recommend reaching out to our support team here https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393 to check if it's an error on our end. We greatly appreciate this feedback and will be noting this issue. Thank you so much! - Maggie from Logitech
Rated 2 out of 5 stars
It's ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't like it as good as my old Harmony. It seems to be unresponsive compared to the other unit but it's ok but ok at best
No, I would not recommend this to a friend