Customer Ratings & Reviews
Customer reviews
Rating 4.4 out of 5 stars with 4771 reviews
(4,771 customer reviews)Rating by feature
- Value3.9
Rating 3.9 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.0
Rating 4.0 out of 5 stars
to a friend
Rated 1 out of 5 stars
Very disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A lot of trouble with syncing. TV turns off by itself . Geek Squad installed and have not been very responsive with problem. Will not deal with them again Spent $6,000 with them and not happy
No, I would not recommend this to a friendRated 1 out of 5 stars
Rarely works as expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Regularly disconnects and does not function as expected. Usually just turns on the sound bar meaning the TV and Satellite still require their own remotes. Would not recommend
No, I would not recommend this to a friendRated 1 out of 5 stars
Logitech remote control
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped doing what it is supposed to do. Tried to call geek squad where I was on hold for over 45 mins. Finally hung up. So much for support.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi, sorry to see you're having some performance issues with your Harmony Elite Remote. Here is the Activities Troubleshooting link: https://support.myharmony.com/en-us/harmony-troubleshooter. Hopefully this will help to figure out why it's not working for you every time like intended. Otherwise you can always contact the Harmony support team at: https://support.myharmony.com/en-us/contact-us. Hope that helps!
Rated 1 out of 5 stars
Did not last 1 year
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this. It quit working after 6 months. It also required frequent need to reset commands.
No, I would not recommend this to a friendRated 1 out of 5 stars
dead within 1 year
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the unit in April. I have a "white screen of death" before year end! Very disappointed given how expensive this item is. It should be reliable and long lasting.
No, I would not recommend this to a friendRated 1 out of 5 stars
Clunky and dated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only pro is charging stand other than that software is dated, super clunky and UI is slow. Apple TV has lag and is unusable. Returned for sevenhugs
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad Software
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried for 4 hours to get the software to connect and nothing. I tried everything and nothing worked. Terrible software. I returned it.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello we are sorry to hear about your issues with the Harmony Elite remote and setup. We hope that you were able to find another product in the Logi family that suited your needs.If you ever have any feature/settings questions, please visit us for support at https://support.logi.com/hc/en-us
Rated 1 out of 5 stars
Don't. Buy something else.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overly complicated to use and if you don't get it setup correctly the first time, it's near impossible to fix. We returned this.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Allie, Thank you for your feedback. Sorry for any inconvenience. If you ever need assistance, please contact Logitech Support on the website. LaShonda from Logitech
Rated 1 out of 5 stars
Remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will never buy another harmony logitech remote it is hard to manage and not user friendly have had numerous problems with it turning on tv and then turning off receiver and vice versa
No, I would not recommend this to a friendRated 1 out of 5 stars
Too sensitive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned 5 Harmony remotes and this one is way too sensitive. You can move it, without touching the screen, and it go from tv to Blu-ray. Just too sensitive
No, I would not recommend this to a friendRated 1 out of 5 stars
Harmony Elite was never used.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Harmony Elite was never used because it was believed not to be as an effective of an remote control system compared to the Amazon Alexa Fire Cube.
No, I would not recommend this to a friendRated 1 out of 5 stars
A waste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works intermittently AT BEST! Total disappointment...oversold and way under delivered...this product is a total wares of money
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we are sorry to hear that you are having issues with your Harmony Elite. This sounds like it may be an isolated incident with your unit. You may reach us for support by opening a Technical Support ticket here: https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393
Rated 1 out of 5 stars
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get the controller to properly work my devices even after an hour with Logitech support. I returned the product.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello. I apologize for the issues you had experienced with the Harmony Elite. Hopefully we will have another chance to show you we have the best products for your computer peripheral and Universal Remote Control needs.
-Charlton at Logitech
Rated 1 out of 5 stars
Defective remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a terrible remote. We have been waiting on a replacement for several weeks. I would not recommend this.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am so sorry to hear about the defective remote. Please let us know if you are waiting for it from Logitech or Best Buy. if it is us, please contact support with your claim or ticket number so we can try to give you a response. Here is the link: https://support.myharmony.com/en-us/elite/. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.
Rated 1 out of 5 stars
never buy one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i returned it after it was no longer working the right way and messed up my other eletronics
No, I would not recommend this to a friendRated 1 out of 5 stars
Worthless
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as user friendly as should be. Instructions very vague. Does not work through doors as advertised. Overpriced.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we are sorry to hear that you are having issues with your Harmony Elite. A member of our support team can help you with setup of your devices. You may reach us for support by opening a Technical Support ticket here: https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393
Rated 1 out of 5 stars
Logitech remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the Logitech-Harmony Elite remote control and smart hub did not work with our television. We had to return it.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Kdoll,
Thank you for your feedback. Sorry for the inconvenience. If you ever need assistance, please contact Logitech Support on the website. LaShonda from Logitech
Rated 1 out of 5 stars
Not happy, returned it.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy. Very tricky to use and was very complicated and unnecessary confusing. Better to use multiple remotes.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Rick,
Sorry to hear that you are unsatisfied with your Harmony Elite. We are always looking for ways to improve our products, so we appreciate your review. You maybe interested in the Harmony Companion, which features the hub and app, similar to Elite with a more traditional remote feel. If you ever have additional feedback or questions regarding Logitech products, feel free to visit https://support.logi.com/hc/en-us
Thanks, -Logitech
Rated 1 out of 5 stars
Don't buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money. Couldn't even download my Krell amps. Thank goodness for Best Buy return policy . I have a lot more to say but will leave it at that .
No, I would not recommend this to a friendRated 1 out of 5 stars
Does it work. No one will come out to fix it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. I was sold a lemon. Best Buy and Geek squad too busy to come out and fix it or replace it. Terrible service. I will never buy anything there again.
No, I would not recommend this to a friend