Customer Ratings & Reviews
Customer reviews
Rating 4.4 out of 5 stars with 4771 reviews
(4,771 customer reviews)Rating by feature
- Value3.9
Rating 3.9 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.0
Rating 4.0 out of 5 stars
to a friend
Rated 1 out of 5 stars
Returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BestBuy adviser recommended this to integrate new tv with existing Bose sound system. Geek Squad cannot make it to work. Item returned.
No, I would not recommend this to a friendRated 1 out of 5 stars
Does not connect to Amazon Fire
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried numerous, resets, logins, etc and could not get it to connect to one of my three different amazon fires.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Randy, thank you for your feedback! For support, please refer to: https://support.myharmony.com/en-us/elite - Will, Logitech.
Rated 1 out of 5 stars
Hard to see and understand
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this remote to replace our previous one - what a disappointment. Not intuitive at all. Hard to see the buttons. Returned it after 3 days.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Sbunks, sorry to see your Harmony Elite remote didn't work when you tried to start using it. It could have been that that unit was defective in production. Please return it if you haven't already to exchange for another remote.
Rated 1 out of 5 stars
?
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return. Remote would not charge in the cradle. Internet search showed this was a common problem
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Geno, thank you for your feedback! for support, please refer to: https://support.myharmony.com/en-us/elite - Will, Logitech.
Rated 1 out of 5 stars
I hate it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This remote is incredibly complicated to set up and the return period is too short. I hate it.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, Very sorry to hear that you're finding it too complicate to set up the Harmony Elite. With the capability to replace 15 remotes, the Harmony Elite can be complex and daunting. Logitech does provide a very comprehensive set up process that's very easy to follow. Here's a link to the Getting Started page: https://support.myharmony.com/en-us/elite. This will break down the set up and hopefully make it easier for you. Hope that you found this helpful and that all is going well. Thank you for being a Logitech customer. - Richard from Logitech
Rated 1 out of 5 stars
I hate it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My old remote was much easier and more reliable!This one fails to turn on 2/3 components and I need to find the other remote controls to fix it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Over complicated waste of money
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These remotes are an over complicated waste of money and always needs to be reprogrammed. Don’t bother with them
No, I would not recommend this to a friendRated 1 out of 5 stars
Harmony issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tech was not able to get Harmony Elite working. Not able to use this product. Please reply.
I would recommend this to a friendBrand response from Logitech
Posted .Hello, we are sorry to hear that you are having issues with your Harmony Elite. You may reach us for support by opening a Technical Support ticket here: https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393
Rated 1 out of 5 stars
Harmony Elite remote not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 10 year old Harmony 890 Pro can control my lights but the new Harmony Elite does not.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi, sorry to see you're having some performance issues with your Harmony Elite Remote. Here is the Activities Troubleshooting link: https://support.myharmony.com/en-us/harmony-troubleshooter. Hopefully this will help to figure out why it's not working for you every time like intended. Otherwise you can always contact the Harmony support team at: https://support.myharmony.com/en-us/contact-us. Hope that helps!
Rated 1 out of 5 stars
Could not get my touch screen to work properly.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Touch screen rarely worked the first time. Took it back to Best Buy which was a very bad experience. They were actually nasty at times.
No, I would not recommend this to a friendRated 1 out of 5 stars
Connection Issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It wouldn't connect with my Denom Receiver, ROKU, or Samsung DVD player. It's not user friendly. Returning it the day after Christmas.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t like
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not recommended. Really touchy screen and inconsistent functionality. Returned to store.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not a good remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This remote does not work well with our tv. It is very hard to use and a nuisance. If we could, we’d return it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Defective so getting anther try.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like it but may have better review when the replacement of the defective one is programmed. But so far not good.
No, I would not recommend this to a friendRated 1 out of 5 stars
It does not work, waiting for a replacement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This remote could not find all our devices. Returning this device and hopefully getting one that will function better.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Worth the Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never would connect to the internet within our home, so had to return it.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi, thank you for taking the time to write this review. I'm sorry that you were unable to connect the remote to your internet. I hope that following the return of the Harmony Elite you were able to find a new remote that worked for you. Thank you for being a Logitech customer. If you ever need support with other Logitech products please visit us at support.logi.com. Kristi from Logitech
Rated 1 out of 5 stars
problematic
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The thing is hard to use and has given me repeated problems. Had to PAY Geeks to fix.
No, I would not recommend this to a friendRated 1 out of 5 stars
Nothing but problems
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.many problems with remote now it has dropped the paired process for the Amazon Fire stick
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor reception.. I've entered all my equipment and still have to go manually to the equipment to make a switch
No, I would not recommend this to a friendRated 1 out of 5 stars
Connection Issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned 2 days after purchasing...hub would not stay connected
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am so sorry to hear about the hub not staying connected. It sounds like you may have received a defective device. Next time, let us replace it for you as it comes with a 1 year warranty through Logitech. Simply just visit the support page for the device on the Logitech site in order to file a claim. Thank you for taking the time to write this review, we appreciate the feedback.