Customer Ratings & Reviews

I have to keep editing my commands, for cable box and sound bar! It doesn't maintain these settings!

Compete junk. Never works and always has errors. Stay away

Had to send it back did not work, not worth the money! Do not recommend this product.

After ordering my products my sales person won’t answer his phone!

buttons too small and close together not easy to use. would like to return it and get something else.

This is way too much. Sound works sometimes not others. Can't find features.

Old Harmony One way better. Letters, numbers and touch screen too small

Only turns on all devices half of the time always using the help button to turn on the rest

Terrible,, Terrible, Terrible, Terrible,,, Terrible,

This product does not work as promised. Extra steps required for watching TV with captions.

it does not work.HELP.pls.send tech to fix problem

Nothing but problems with this piece of junk. Avoid at all costs

After many years owning the Harmony One, which served me well until the battery started not holding a charge (I kept it in the cradle to keep it charged for about the last two years) I decided to upgrade to the Harmony Elite. Since I am already familiar with the Logitech's online Harmony configuration tool, I thought there might be some setup pains. However, with the Harmony Elite, Logitech has put all of the configuration into an iPhone or either Android App. I was pleasantly surprised at how easy it was to configure and setup with the Android App. I used my Galaxy S5 and had no issues. This remote works via your WiFi connection. It utilizes a central hub that is WiFi, Bluetooth and RF compatible. It comes with two remote "eye's" so if you have devices in a cabinet or in my case an armoire, I was able to now finally close the door and hide my A/V equipment. (This made the Wife VERY HAPPY!) You can also use your iPhone or Android as a remote too. I've played around with it a little, but I still like to have a handheld remote over a smart phone as my A/V remote control.

I wanted this so much to work but nope.... it didn't =(

Thought I would buy this so I would not have to use 4 cortrolers, well you can't

Very poor and is alos most impossible to program even for the experts

Dead on arrival. Went back to Harmony 650 and didn't look back.

harmony 1 was better made &cost much less. HORRIBLE

I have owned now 7 Harmony remotes including two Harmony Ultimate Home remotes and this new upgrade takes the cake as the best they have come out with yet. First off you can easily transfer all your old Harmony remote info from your old remote easily with this new update. Plus now using the Harmony app on iOS, it makes it even easier. This new remote integrates all your home devices on the buttons including lights etc plus it also moved the Play and fast forward buttons to the middle of the remote due to the fact this was a major flaw on the last two remotes that have been released. It keeps all the major features intact that Logitech is famous for and works with every single device you can think of including Smart Things, Sonos, Rocketfish and Roku and Apple TV. You cannot go wrong with Harmony remotes and although the price tag is high it is worth every penny!

I have never given a 1 star to anything. Because it is Logitech I am forced to give it 2 Stars just because Logitech tried to build a product that no one else built. I hope this review will save many hours or frustration. I will not give you this talk about 350 odd being too much money for a remote if it did what it is capable of 75% of the time and covered 75 % of the features. I spend 4 Days and hours each day trying to refine this and I hope I can save people precious time. sometimes you wonder if there can be ever a perfect universal Remote. In that space really there is only a harmony. Gone are they days when I had Sony everything including a Sony Receiver. My devices are LG 65UG9500 TV Pioneer Elite SC67 Receiver Pioneer Elite Blu ray player. Apple TV Gen 3 Dish network VIP 722K Note this:- This remote requires you to program via you phone smart app but sometimes it requires a hub, laptop and you remote all to be in the same room close. This smart phone app makes your Iphone 6Plus feel very deficient. This remote also required to use your WIFI all the time ! if you are playing XBOX and want to turn off your WIFI good luck since the reconnect to your WIFI from your HUB is so buggy and take for ever. So my aging parents or someone who hopes to get simplification cannot really be wowed by this remote ! I was able to easily program this remote and setup was not painless. It seems to have all the models and specifics of all my devices built-in or downloadable in a jiffy. Out of the box many of the buttons will not work. so you will have to fix each and everyone of them. You also may have to turn off HDMI control. So if you have a smart TV like the Samsung s and LGs then you have to live with input lag and increase the remote delays ..this will cost you 1-10 hours depending on how much patience you have. Somewhere along the line the remote will have to be charged by popping it in the cradle as the battery is designed differently and needs some charging.(this is not a big issue unless you are doing several syncs to complete setup). With HDMI control off everywhere I thought that was a good place to start. Almost all the basic functions work (my 30 bucks Dish network remote does that with no fuss at all. Sorry if I ticked off some Logitech fans !) The problem starts with Menus, or Smart apps. LG TV menus work but few options will have to be fixed painstakingly. I successfully did this. As I was really committed to set this so I can make it easy for my family. (Somewhere along the line you are thinking heck how lazy are we to not just use the original remote for Apple TV or Blu-ray. Everyday TV watching and turning things off works so great with the Dish network remote. On/off volume and channels and guide..well we all are good with that !) The hub placement was perfect and did not have to use the extender but when I turned off WIFI it struggled and sometimes what you fixed does not works consistently. The hard Exit button on the remote would always exit and change everything no matter what activity you are doing. Hugely annoying. So I teach it exit mean this via the original remotes for 3 devices. Guess what it work via my phone application but keeps failing after numerous Syncs. you have to believe me when I say this. Not impressive at all. Also the Phone App has the weirdest of navigation options not in keeping with the current crop of applications. My guess is Logitech developed this in 2005 and kept patching this. It requires a complete re-write. At this point I still had 60 percent of the standard buttons working (So most Cable/satellite remotes can do that is it not ?) The touch screen is very annoying and you could inadvertently select something you did not intend. The remote has a rubber back but it still is very hard to grip and very slippery.I think most could live with that if it did what is expected of it. You have to scroll way down to find something and you will have so many additional options (could be like 50-100 buttons that you need to manually remove to make your list smaller and manageable) 2 days ago I picked up the remote and it would not connect to the wifi at all. so I unplugged it and plugged it again. After the power reset it seemed to work fine but some things were so weird. Example when I eject Blu-ray tray and then try to close it close would not work from the remote. So I tried the Phone app. It works from the phone but not on the remote. So I fixed this again. Then I found that the pioneer MCACC menu loads up but the cursor button does not work suddenly. so I said that was fine I can use the original remote for that. Then few time the input kept switching back to apple TV input and I had to go to device menu and switch it back...with the input lag associated with all these dissimilar devices from various vendors. It took time so I had to go introduce delays and edit the activities. Finally I found that if I turned on HDMI control it work better so I turned it on. The problem is once you turn on HDMI control on LG TV and your Receiver (4 K content on smart TV requires some unique things I cannot go into those details) With the Logitech remote present it misbehaves. Before I had the remote this did not happen. I tried to use the original LG magic Remote and suddenly The Logitech remote app which is too smart to my liking seems to try to learn somethings. It frequently keeps asking you if a function works as intended and do you like to fix that. I have no way of turning this off. I can go on and on but I just wanted to share this with everyone. Please consider all this before your buy this remote. you have to ask yourself if you want to buy a Harmony Elite remote because every home theater enthusiast has one and it will keep you current or you really think this would save you time once you put the effort initially for 10 -50 hours and few days. Is it really that much easier than just using the basic universal functions in any TV or Cable remote. I have bought Philips and Sony Universal remotes in the past and all of them have been infinitely better than this product. I buy most everything on bestbuy or Amazon.. I purchased this remote from Best Buy and finally just before writing this review decided to return it. I rarely returns things. I do my research well before I buy. I am really disappointed and reluctantly returned it. IF YOU CONSIDERED ALL THIS AND STILL THINK ITS WORTH YOUR WHILE. CONSIDER THIS, UNLESS WE HOLD HIGHER STANDARDS FOR PRODUCT ACCEPTANCE YOU WILL HAVE COMPANIES SELLING YOU STUFF WHICH ARE HALF BAKED WITH THE PROMISE THERE THAT THERE WILL BE SOFTWARE UPDATES. BELIEVE ME IF IT DID NOT MEET YOU BASIC NEEDS OUT OF THE BOX ITS NO LIKELY TO GET FIXED COMPLETELY. PLEASE DO THE WORLD A FAVOR AND GIVE THE RIGHT FEEDBACK SO THEY WILL WORK HARDER ON THE NEXT ONE. SORRY LOGITECH!