Customer Ratings & Reviews

At little involved setting it up but once you're done best add on to any entertainment center!

I dunked the remote in an inch of ice water. Afterwards, the device did not power on and was completely unresponsive to charging. Logitech support indicated that the device is not repairable, and since it was out of warranty, no solution was available. I did purchase and install a replacement battery (available on the Logitech website, curiously). The device appeared operational but did not charge when connected to an AC charger - meaning that it would only charge off a power bank. Even then, it was inoperable when disconnected from power. There are many anecdotes of Logitech Harmony users whose Hub was intentionally bricked due to it no longer being supported; as a remedy, Logi provided the owners of these devices a 30% discount off the purchase of a new device. The device functions mostly well. The UI for activities - however - leaves much to be desired as common functions are left out or placed out of reach. For example, on the Harmony app, the first screen for the soundbar shows a 4-point directional pad, which my soundbar has no use for. This control screen cannot be removed. Another example - the system does not recognize device power on or power off states. When the TV powers off after inactivity, the Harmony system keeps the activity open, requiring specific control of the devices involved in the activity in order to reset. If this sounds confusing, know what you're signing up for. The device often loses connection to the Hub, even though it is right next to the router. I thought that $250 for eliminating 5 remotes was worth it. In the end, no it wasn't. I did find myself on occasion reaching for the TV or cable remote. Logitech also has a well-documented history of bricking their products in order to force an upgrade purchase. Finally, the device is not repairable and if it becomes damaged, you just lost $250. I cannot in good conscience recommend the Logitech Harmony Elite remote and hub.

Get one. It is the best remote. It lets you control everything in your house.

One of the best in market easy to install and works all my electronics

This is an awesome remote has so many features. Works everytime

My earlier review was in error. I would recommend this to a friend.

This would have been a 4 star review, but it has been knocked down to 1 star because of recent actions taken on the part of Logitech. The latest update to the firmware removed all local control from the hub without notifying the users or providing a work around. Instead all traffic must now be routed through the cloud and Logitech's servers. One reason for this product line's popularity was its local API for home automation. Logitech removed that functionality in silence and then claimed unspecified "security reasons" when confronted by their user base. Many users are recognizing the writing on the wall and believe that Logitech may be taking this product down the same road they did with their Link in which they effectively bricked the device a little over a year ago to force users to the Harmony Hub.

OMG, there are no words, this control is amazing!!!!!!!!

I have used Harmony remotes from day 1 and always liked them and continued to upgrade as they improved. I read all the reviews about this remote and the Harmony Home Hub and was excited to use voice control with my Amazon Echo. Well it was fun for about 5 minutes. First the Harmony Hub only works on the crowded 2.4ghz frequency which is awful. Second this remote is designed to consolidate most of the buttons that are normally used to the small touch screen. Let me tell you it's executed poorly. The help button is now a gear on the small screen. There is a gesture screen option that gets executed buy accidentally swiping the screen. There are no number buttons and you never realized how much you want them until now. Honestly there is so much I don't like it would take an hour to elaborate. Picking up the remote can execute a command because it's so small. I have not been able to get it programmed to consistently execute activities correctly. I'm sorry I could go on and on. Take my advice it's not worth it. The smaller size eliminates physical buttons that have always been present and for a reason. I'm going back to my harmony One

The remote, when working, is great. Controls a wide array of devices. But getting it to that point is a stressful, frustrating, heart-attack inducing ordeal. The Harmony mobile app might be the worst major app ever developed - and I'm not exaggerating. Nothing works properly, everything takes infinity-long, and it is constantly throwing new bugs out at the customer.

TV, Receiver, DVD player and TW cable DVR programmed in and initially worked for the first 30 minutes. After that the remote lost it's programming and kept updating itself and wouldn't control the devices. The app on my ipad seemed to hold up but being inconsistent I had to return this and go back to my old options. Also the response time when pushing a button on the remote is delayed when it did work. Had big hopes for this DIY remote but seems the technology is not quite there.

After a long setup process, and needing to use mobile apps that haven't been updated in a while. I finally got this thing running. For one evening, it worked, and it did what I wanted in what seemed like an overly complicated manner. You need to setup 'activities' to control multiple components simultaneously. If I were designing, I'd use a profile that allows volume to control an external amp, and channel to control the TV and power turning them all off and on. NOPE, you have to setup activities centered around the task eg turn on, watch tv, etc. I don't think this is explained properly in documentation and I had to go to reddit to figure that out. This morning, I'm now confronted with "Pair through the harmony app to use this device". If I wanted to use an app almost everday, I'd use the god awful built remote app on my samsung phone to control my samsung tv, samsung amp, and nvidia shield. Returning this today. DON'T BUY THIS REMOTE! Or, gift it to someone you hate.

Update: Don't buy - Doesn't support Mac Catalina OS - They wrote they would update the software months ago and now they don't know what's going on. Just another example of good hardware but VERY poor support and software. Buggy software that hasn't been updated for the mac or for the remote or hub in months. It's like the engineers just stopped working. Sonos integration is horrible. Syncs get frozen at times. The mac software pops up with a "this software needs to be updated" because they haven't updated it for awhile. Customer service is good, but feel sorry for them because they have to help use a really buggy horrible system that even they are frustrated with using. At the end of the day, though, it is the only hub that does what it does

I've always loved Harmony remotes for their simplicity and ease of programming. But with the upcoming Catalina software for Macs, Logitech will no longer support Hub-based Harmony remotes, only their older legacy IR remotes. That means all their high-level remotes will no longer be supported or programmable via your Mac. This is due to Apple no longer supporting 32-bit programs and although Logitech/Harmony has known this for years, they have done nothing but leave their top-paying customers hanging in the wind. They say you can still use the phone app, but it is very limited in the capability when compared to the software on a Mac. I'm so disappointed in this and the absolute slap in the face from this company.

I really wanted to like this remote but I had several problems trying to set it up. Here they are: 1: unable to setup on phone trying to use a previous remote. It found way too may devices and was confused. 2: Unable to log in on Mac computer. It would not let me type in the @ symbol in my email address. So had to use a Windows computer. 3: When trying to setup my devices and activities, the software crashed on me at least 6 times. 4: Once I finally got things setup, it would not pair with my Fire TV. I tried all suggestions I found on the internet, but it would just not pair. 5: I was not able to have the options for keeping my AV receiver to go to a particular input when shutting down my activity. (a feature I use for iTunes 6: It's slow to turn on activities.

I've had this remote for 6 months or more. Worst buy in a long time. The remote constantly glitches out. I can press a favorite channel and everything turns off. I definitely don't recommend. In fact, I'll just about give this thing away for free!

If you have multiple remotes in your house, this is NOT the remote for you. You are better off juggling 72 remotes than using this. If you setup or change a previous remote after attaching this thing to your account, it wont let you until it pairs the hub to this remote, then once it does the other remote stops working. You have to jump through a bunch of hoops to get this thing to even work without the hub ir blasters. It shouldnt be this hard to setup a remote. The old days of entering codes and aiming remotes at eachother was better than this.

Great functionality, but keeps randomly un-programming some functions. As a user interface designer I find the programming software difficult to use.

This is absolutely the worst product I have ever owned. I have a very complex system with lights and 18 Sonos speakers comprised of 9 rooms and this remote does not work as advertised. But here is the best part, Logitech has locked me out of the remote that I purchased on several different occassions. The only explanation I have received is I made too many changes in a short period of time. Wow, I was under the impression I owned and paid for this remote. I have literally thrown this remote in the trash and no longer own it.

The Elite setup correctly listed command values for my Sony AV receiver. However, when editing the command sets, it displays my TV device choices not the receiver. No help on issue on the forums. Called support line twice, waited on elevator msg for 20 minutes then disconnected. Tried issuing a help request via email and that does not work. I've setup a few Elites but this is a bug that can't be worked around and needed support and theirs none to be had. Must return them.