Customer Ratings & Reviews
Customer reviews
Rating 4.4 out of 5 stars with 4771 reviews
(4,771 customer reviews)Rating by feature
- Value3.9
Rating 3.9 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.0
Rating 4.0 out of 5 stars
to a friend
Rated 1 out of 5 stars
Not Happy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad installed my "entertainment system", which include the Logitech Elite remote, on 07/07/2017. On the recommendation of the "experts," I purchased this universal remote. But less than 5 weeks into it, I'm calling Logitech because the remote will NOT charge. $279.99 + tax and, while Logitech is sending a replacement AC adapter, I feeling less than thrilled about my purchase.
No, I would not recommend this to a friendRated 1 out of 5 stars
Save your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you like changing the channel/input by accident? If you like having to re-sync all your devices each time you use it? If you like pressing buttons, only to have to go adjust the receiver anyway? This is the remote for you! It’s no wonder Logitech won’t let you review this on their own website. Save the boatload of money and use literally anything else.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we are sorry to hear about your issues with the Harmony Elite. We work diligently everyday to improve the user experience. I have forwarded your feedback to the proper channels. If you ever need further assistance feel free to contact us at https://support.logi.com/hc/en-us
Rated 1 out of 5 stars
Headache
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This remote and system is riddled with issues and has since geed squad installed it. One issue after another and now the 90 day service period has passed and of course I can't get any support. Just spent 40 mins on hold at Logitech help line. I really wish I hadn't paid so much for this paper weight.
No, I would not recommend this to a friendRated 1 out of 5 stars
Very disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was the biggest waste of money. Logitech only gives you 90 days of customer support, after that you have to pay for help. This remote is very inconsistent during operations. Sometimes devices turn on sometimes they don’t or the wrong setting comes on for surround sound system. Has issues syncing. DO NOT waste your money!
No, I would not recommend this to a friendRated 1 out of 5 stars
An Expensive Piece of Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had Geek Squard out four times for the same problems. You have to turn it off more than once. If you play music then watch TV or Stream it goes back to Music on its own while watching TV or Streaming. The one star is for the design of the remote control.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Marge1118, sorry to see you're having some software related issues with your Harmony Elite remote. If you're having some difficulty with the set up of your remote and some of the actions it can perform, check out the Harmony support page athttps://support.myharmony.com/en-us/elite?utm_source=logitech.com&utm_medium=global%20support%20link&utm_campaign=getting%20started%20-%20elite. Hope that helps!
Rated 1 out of 5 stars
Terrible Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this remote on November 7, 2017 and the battery will not charge!! Fortunately for me this will come in 2 days before the expiration of the warranty, but this says a lot about how Logitech products are designed. 3 days later and I would be screwed!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Screwed Consumers
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buys is still selling harmony at full price when Logitech says already announced has canceled the complete product line with no support. Gee Thanks Guys So much for supporting logitech with anything!
No, I would not recommend this to a friendRated 1 out of 5 stars
Useless
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Upped my blood pressure; never worked; I wanted to throw it through the (new) TV. I finally resorted to the good, old-fashion remote, which worked beautifully. Ahhhhh.
No, I would not recommend this to a friendRated 1 out of 5 stars
Mac IOS 10.5 Users BEWARE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Logitech does nit support Mac IOS 10.5 and above! I wasted a LOT of money on this remote and "smart" Hub and cannot use it now.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Monyet, we are so sorry to here that the Harmony Elite did not meet your expectations. The Harmony Elite system works with macOS X 10.7 - 10.14 for Online set up. The system was meant to control your component devices you have around your house, not computers unfortunately. The computer access is to help set up your custom features on the elite system. But you can also do this on a phone as well. For more details, check out our webpage on the Harmony Elite and what you can do with it. I'll attach a link at the end of this message. We greatly appreciate your feedback. Have a great day. -Ricky from Logitech. https://www.logitech.com/en-us/products/harmony/harmony-elite.915-000256.html
Rated 1 out of 5 stars
Crap run away!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Crap product completely died barely a year old and no warranty or any attempt to fix it.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi DMWHTD, we're sorry to see you're having some performance related issues with your Harmony Elite Remote. If you need further assistance, Logitech has a dedicated support team just for the Harmony remotes. You can find them here:https://support.myharmony.com/en-us/elite?utm_source=logitech.com&utm_medium=global%20support%20link&utm_campaign=getting%20started%20-%20elite. Hope that helps. -N from Logitech