Customer Ratings & Reviews

Created a media closet and had trouble finding IR to make it work well. This product is great for media closet. No need to IR except...your TV. Would be 5 stars if it worked IR with your TV. It's RF only but otherwise fantastic.

Remote works with the remote and your phone makes life simple

Excellent product, no issues with this at all and works great!

Excellent product I control my blue ray player and my tv with this.

liked what I got out of this it is everything I needed

I purchased this remote actually for the hub only. This has enabled me to add many items to my smart home system. I.e. Electric fireplace, tv, stereos, speakers etc... It operates without issues around 95% of the time.

This remote was very easy to use as well as program.

Easy to use and set up on all devices. Excellent!!

Easy to set up and works great! Highly recommend to anyone

I purchased this remote but had to upgrade to the Elite since I had everything in a media closet. This remote would not control the TV sound or turn the TV off. If you are going through walls, you will need the Elite

This is a great remote control. I love how easy it is to program

Bought for a common area with lots of tech. Connected easily

This is a great remote to work all you components .

Once I got everything setup the way I wanted it was great but it took quite a bit to get situated. Very customizable and probably quite a few features I wouldn't use but overall worth it.

This is my 2nd Harmony I found it easy to program and use

Love this remote. Very easy to program and to use.

Great solution but could be better. For some reason the app doesn't follow the order of the devices when turning them on. Commands on the physical remote are slow to respond, the remote on the app works much better.

Looks and feels great - went from 3 remotes down to 1.

I have owned this product for a year now and even had it replaced once by Logitech support. So speaking from experience, I strongly recommend that you steer clear of Harmony remotes unless you want to spend a LOT of your leisure time dealing with constant issues of unreliable and inconsistent behavior. This is a product with great potential completely ruined by some ludicrous design and/or marketing decisions. The remote can be working perfectly one minute and non-functional the next, even when the light on the hub is green and everything is supposedly ok. Sometimes a power cycle will restore operation but more times than not, I have to factory reset the hub, take it to my PC and restore the configuration. Then I move it back to it's normal location and it may work properly for a week, a day or maybe just an hour. Changing anything in the configuration using the mobile app seems to be the primary trigger, however I have had many many instances where nothing was changed in the configuration and the remote just stopped working. Over the past year I have had to reset the hub dozens of times thus negating any convenience factor that such a product is supposed to provide. It is a complete and utter failure in this respect, there is nothing convenient about owning and maintaining a Harmony remote. Both the original and replacement remotes exhibit similar behavior so I'm left to conclude that the product has endemic issues with the configuration becoming corrupted for no apparent reason and thus requiring the disruptive and routine factory reset process. Also, there is an apparent dependency on the WiFi network connection for not only the configuration process, as expected, but also for normal operation of the remote. Unfortunately the hub's WiFi connection is not reliable despite displaying a strong signal strength in the setup program. I even replaced the router and tried moving it closer to the Harmony hub, to no avail. None of my other dozen or so WiFi devices EVER has a problem with the network connection. Harmony hub offers only 2.4 GHz connections and no wired option. It is a most perplexing design decision that Logitech chose to impose this network dependency when there is technically no reason why it would be needed for local remote operation. The network connection should be required only for active configuration of the device. I have to surmise that Logitech's motivation is a self-serving one and not in the customer's best interest. Perhaps they are collecting usage data (channel changes, etc) to sell to anyone and everyone that will buy it. I have been on the phone with tech support many times and all they ever do is blame my WiFi network and tell me to factory reset the hub. The mobile and PC apps NEVER provide any diagnostic data that could potentially lead to a real resolution. I had to fight tooth and nail to get them to replace the hub. I now understand that they consider this "normal" operation and the support folks had no expectation that replacing the hub would resolve anything. This product has serious and obvious design flaws and the company has no apparent commitment or motivation to correct them. I am done with Logitech and will never purchase another product.

It is just ok. If all the components you wanna operate are all together around the hub it does good. If components are located in different rooms go with the elite.