Customer Ratings & Reviews
- Model:
- 920-012922
- |
- SKU:
- 6585257
Customer reviews
Rating 4.4 out of 5 stars with 287 reviews
(287 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the Keys-To-Go 2 keyboard for its portability, build quality, and connectivity with Bluetooth devices. Users appreciate its lightweight design, making it ideal for travel, and find the typing experience to be decent. However, some users have noted concerns regarding the keyboard size and key travel.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
No good for M4 Pro
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not fit the M4 iPad Pro. It was seemed that the dimensions for that years model are slightly larger.
This review is from Logitech - Combo Touch for iPad Pro 11-inch (Latest Model)(M4 & M5) Keyboard Case with Detachable Keyboard and Trackpad - Graphite
No, I would not recommend this to a friendRated 1 out of 5 stars
Defective Case
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this case on 6/11/25 and the rubber on the bottom edge is already beginning to separate.
This review is from Logitech - Combo Touch for iPad Pro 11-inch (Latest Model)(M4 & M5) Keyboard Case with Detachable Keyboard and Trackpad - Graphite
No, I would not recommend this to a friendBrand response from Logitech
Posted .We sincerely apologize for the inconvenience caused by the defective case you purchased on 6/11/25. Thank you for bringing this to our attention. To address this issue, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
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Rated 1 out of 5 stars
What happened?
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The new Logitech Combo Touch for the iPad pro M4 has gone downhill in almost every way. First off, I want to say that I loved the last generation’s combo touch. I Loved it so much that I even convinced my parents to get one for their iPad’s. That being said, I was very excited to try out the new Combo Touch, only to be extremely disappointed. The first thing I noticed when taking it out of the box is how bad the build quality is. The case is made of mostly plastic with a soft plastic seam around the front - this acts as the bezel. This is held on by some cheap glue and it’s already falling apart (see the picture below). When the kickstand is extended, you can really tell just how flimsy the back of the case is. The outer side of the case has a soft TPU type material which collects fingerprints. As far as the keyboard goes, Logitech added the same TPU material around the keyboard as whatso in the case. This is not very comfortable to type with due to it being so slippery. The backlit keys are low profile and in my opinion are a little too low. The trackpad rattles a bit, leading me to think it was not seated correctly. The back of the keyboard is now plastic and is a fingerprint magnet, it also makes the keyboard look incredibly cheap (see picture below). Overall, I am extremely disappointed with the new Combo Touch. I don’t understand how Logitech can take such an amazing product and turn it into trash. The fact that the plastic bezel was coming off right out of the box shows me that this won’t hold up very long. The plastic case that shows more fingerprints than anything else, makes it look cheap. Typing on the keyboard doesn’t feel good because it’s too slippery causing my hands to slip. And all this for a premium price…I definitely would not recommend this case to anyone.
This review is from Logitech - Combo Touch for iPad Pro 11-inch (Latest Model)(M4 & M5) Keyboard Case with Detachable Keyboard and Trackpad - Graphite
No, I would not recommend this to a friendBrand response from Logitech
Posted .We apologize for the disappointment caused by the Logitech Combo Touch Keyboard Case for iPad Pro 11-inch (Latest Model)(M4 chip). We value your feedback and will investigate the reported issues to improve future products. To address this issue, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
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Rated 1 out of 5 stars
Complete Garbage - DO NOT WASTE YOUR TIME OR YOUR
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely terrible product. I bought one new and in less than 10 months it started to fall about. The rubber lining around the screen peeled off, the track pad registers multiple touches even if you only have one finger on it (this leads to your home screen layout getting moved around a lot) and randomly the keyboard wouldn't register keystrokes. I warranted it out and what a difficult process. It takes multiple phones calls and emails. they also want photo and video evidence of each issue. And good luck getting them the photos and videos. They request them via email and then your email gets kicked back because the file size is too big for their severs. They also request you mail in your defective keyboard case before they will send you a new one. So if it is your only case, like me, then you just don’t have a case until the new one arrives in 7-10 business days. On top of that the replacement case they sent me also had issues with the trackpad and key strokes. I. called back about it and they started making em the whole warranty process again. I am throwing this in the garbage and buying something else. DO NOT WASTE YOUR TIME OR YOUR MONEY.
This review is from Logitech - Combo Touch for iPad Pro 11-inch (Latest Model)(M4 & M5) Keyboard Case with Detachable Keyboard and Trackpad - Sand
No, I would not recommend this to a friendBrand response from Logitech
Posted .We appreciate you taking the time to share your experience, and we sincerely apologize for the issues you encountered with the keyboard case, as well as the difficulties you faced with the warranty process. To address this issue, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
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Rated 1 out of 5 stars
Unhappy - Logitech Keys to Go Slim
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this because I needed it for travel and communication. Two issues: 1) It did not enter text into chats with technical staff. 2) The lack of a mouse make maneuvering fields difficult if not impossible 3) the arrow keys did not allow me to navigate to different fields.
This review is from Logitech - Keys-To-Go 2 Slim Portable Bluetooth Keyboard for iPad, iPhone, Mac, and Apple TV With Built-in Cover - Graphite
No, I would not recommend this to a friendBrand response from Logitech
Posted .Thank you for sharing your experience with the Keys-To-Go 2. We're sorry to hear it didn't meet your needs for travel and communication due to the issues you encountered with text input in chats, the lack of a mouse for field navigation, and the arrow key functionality. We understand your disappointment with these limitations.
Rated 1 out of 5 stars
Buyer Beware
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The keyboard is quite nice, but the case for the iPad is poorly made around the edges. The silicon separates toward the bottom center, left and right (in landscape mode), into its three component parts. Had the silicon been molded as a single solid part, this problem would not exist. If only using with the keyboard and not handheld, it should be fine. The keyboard is much better that the Apple in my opinion.
This review is from Logitech - Combo Touch for iPad Pro 11-inch (Latest Model)(M4 & M5) Keyboard Case with Detachable Keyboard and Trackpad - Graphite
No, I would not recommend this to a friendBrand response from Logitech
Posted .We’re sorry to hear the Combo Touch for iPad Pro didn’t fully meet your expectations. We’ll share this with our team for improvement. We appreciate you taking the time to share your feedback; it helps us to make better products.
Rated 1 out of 5 stars
Great keyboard but the rest disappointing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heavily disappointed, loved the previous version of this product. The keyboard is amazing, but everything else is not really good. Cannot attach some USB devices. Fingerprints and scratches everywhere as per other reviews!
This review is from Logitech - Combo Touch for iPad Pro 11-inch (Latest Model)(M4 & M5) Keyboard Case with Detachable Keyboard and Trackpad - Graphite
No, I would not recommend this to a friendBrand response from Logitech
Posted .Thank you for your feedback on the Combo Touch for iPad Pro 11-inch. We appreciate you sharing your experience, both positive and negative. We're sorry to hear about the issues you've encountered. We take customer feedback seriously and will use your input to improve future products.
Rated 1 out of 5 stars
Mouse Stopped Working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this on May 15 and by July the mouse does not work. The keys still work but the mouse does not. There was no dropping of it, etc. - it’s very well taken care of, it just decided it no longer would like to work. I would not recommend buying this at all. It broke right after my timeline to be able to return it so I’m out the cost of it and it didn’t even make it two months.
This review is from Logitech - Combo Touch for iPad Pro 11-inch (Latest Model)(M4 & M5) Keyboard Case with Detachable Keyboard and Trackpad - Sand
No, I would not recommend this to a friendBrand response from Logitech
Posted .e sincerely appreciate your feedback and truly regret the trouble you’ve experienced. It's disappointing to hear the mouse stopped working so soon, and we're sorry for the inconvenience this has caused. To address this issue, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
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Rated 1 out of 5 stars
Buyer beware! Do not bundle
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bundled this keyboard with a brand new iPad. The iPad was on sale for $100 off and the keyboard was on sale for 25% off. When I went to return the keyboard in store because I did not need it due to receiving another one at Christmas, they removed the $100 discount from my iPad that I purchased at the same time stating that because it was bundled I lose all discounts and would only be refunded around $75 instead of the full purchase price of the keyboard.
This review is from Logitech - Combo Touch for iPad Pro 11-inch (Latest Model)(M4 & M5) Keyboard Case with Detachable Keyboard and Trackpad - Graphite
No, I would not recommend this to a friendBrand response from Logitech
Posted .We are very sorry to hear about your experience returning the keyboard and the impact on your iPad discount. We will investigate this further.
Rated 1 out of 5 stars
Poor Design - Product Failed Twice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this and the edge of the rubber came off around the screen, it is a very poor design, after spending an hour with Logitech customer service and sending them receipts, pictures and videos of the design flaw, they sent me a warranty replacement. The warranty replacement had no further warranty and within 3 months it came apart at the same seem wraps around the screen. There are many other reviews of this product with the exact same failure of the rubber trim piece.
This review is from Logitech - Combo Touch for iPad Pro 11-inch (Latest Model)(M4 & M5) Keyboard Case with Detachable Keyboard and Trackpad - Graphite
No, I would not recommend this to a friendBrand response from Logitech
Posted .We’re sorry to hear about the repeated issues you experienced with the Combo Touch for iPad Pro. We sincerely apologize for the inconvenience and appreciate your feedback, which helps us improve the design and quality of our products.
Rated 1 out of 5 stars
Dont Buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The combo keyboard case was perfect but in 15 months keys started coming out. Warranty is valid for 12 months only, so a big waste of money. Better to buy Apple product rather than saving some dollars on this.
This review is from Logitech - Combo Touch for iPad Pro 11-inch (Latest Model)(M4 & M5) Keyboard Case with Detachable Keyboard and Trackpad - Graphite
No, I would not recommend this to a friendBrand response from Logitech
Posted .We're very sorry to hear about the problem you've experienced. Your comments are valuable and will be shared with our team to help us find areas where we can make improvements. Thanks for sharing your thoughts; we're constantly working to enhance our products and services.
Rated 1 out of 5 stars
Lasted 6 months only
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Update! After six months of gentle light use by adults only indoor home , no traveling no work the case is falling apart. At this price it should last much longer. Great secure case, wish the keyboard had Bluetooth options.
This review is from Logitech - Combo Touch for iPad Pro 11-inch (Latest Model)(M4 & M5) Keyboard Case with Detachable Keyboard and Trackpad - Graphite
No, I would not recommend this to a friendBrand response from Logitech
Posted .We're so sorry to hear that your case is falling apart after only six months of gentle use. We understand your disappointment, especially considering the price and that it should last much longer. To address this issue, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
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Rated 1 out of 5 stars
Not worth the money.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mousepad broke in less than a month. Shame as it was easy to use.
This review is from Logitech - Combo Touch for iPad Pro 11-inch (Latest Model)(M4 & M5) Keyboard Case with Detachable Keyboard and Trackpad - Sand
No, I would not recommend this to a friendBrand response from Logitech
Posted .We're truly sorry to hear about your experience with the Logitech Combo Touch iPad Pro 11-inch Keyboard Case. We regret that it didn't meet your expectations. Please reach out to us at socialcare@logitech.com with your information, and we'll be happy to help.
Rated 1 out of 5 stars
Wrong keyboard
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't fit my o pad the manager got it for me.
This review is from Logitech - Combo Touch for iPad Pro 11-inch (Latest Model)(M4 & M5) Keyboard Case with Detachable Keyboard and Trackpad - Graphite
No, I would not recommend this to a friendBrand response from Logitech
Posted .We apologize that you received the wrong Logitech Combo Touch keyboard case and that it doesn't fit your iPad. We understand this is frustrating. Please return to the place of purchase where the manager assisted you so they can provide the correct replacement.
Rated 1 out of 5 stars
Not working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.cheap! did not work! i had to bring mine back to the store
This review is from Logitech - Keys-To-Go 2 Slim Portable Bluetooth Keyboard for iPad, iPhone, Mac, and Apple TV With Built-in Cover - Graphite
No, I would not recommend this to a friendBrand response from Logitech
Posted .We’re sorry to hear about the trouble you experienced. Thank you for your feedback—it helps us work toward better solutions.
Rated 1 out of 5 stars
Not for IPad Pro 11inch 3rd generation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It says it fits the IPad Pro 11 inch 3rd generation but doesn’t
This review is from Logitech - Combo Touch for iPad Pro 11-inch (Latest Model)(M4 & M5) Keyboard Case with Detachable Keyboard and Trackpad - Graphite
No, I would not recommend this to a friendBrand response from Logitech
Posted .We apologize for the inconvenience caused by the inaccurate product information. It seems there was an error in stating compatibility for the iPad Pro 11-inch 3rd generation. We understand how frustrating this must be. To rectify this issue, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
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