Customer Ratings & Reviews

Hello, we are so sorry to hear that the M310 did not meet your expectations. The M310 mouse comes with batteries already installed in the mouse. The USB dongle also comes in the package. It actually, is located inside the mouse. You have to open the battery compartment lid in order to get it. Once you open the battery lid, the USB dongle is located right next to the batteries. Take out the USB dongle and then insert it into your computer. Once inserted, turn on the mouse to get it to work. Hope this helps, have a great rest of your day. -Ricky from Logitech

Hello, this mouse is compatible with Mac.

Hey there Richy, I'm so sorry to hear that your M310 mouse stopped working. I would recommend switching out the batteries and making sure their properly seated inside the device, as well as possibly switching USB ports on your computer. If you're still having issues, please feel free to contact us via our support site, where you should be able to find troubleshooting tips and tricks, get direct assistance with your issue, as well as find warranty information. I apologize for any inconvenience this may have caused you.

Hello Honest,
I am sorry that the M310 did not work as expected. This may have been outdated firmware. If you run with a similar issue in the future, try updating the device's firmware on the Logitech website, or get in touch with Logitech's support team for personalized assistance. Logitech appreciates your product review. - Leo from Logitech

Hello, I am so glad to hear you were able to find a mouse that was your favorite color. If you could please amend this start rating in order to match you awesome review, we would greatly appreciate it! Thank you for being a Logitech customer, have a great day!

Hello, we are sorry to hear that your M310 stopped working for you. The M310 comes with a 3 year warranty. Please contact our Warranty team for support: https://support.logi.com/hc/en-my/requests/new?ticket_form_id=360000621393

Hello Bob, I am so sorry to hear about your connectivity issues with the M310 mouse. It's always recommended to be within 10 ft of the USB dongle and the mouse itself. Also, air interference could be an issue. Lastly, always reach out to us at our Logitech support website so we can help out. Sometimes its just a funky mouse that doesn't work. The M310 mouse comes with a 3-year Limited hardware warranty. Hope you're having a great day, we greatly appreciate the honest feedback.

At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. If you ever experience any issues with our products, please reach out to us on our Logitech support website so we can help out. Hope you have a great day!

Hello, Jimmy! I'm sorry to hear that your M310 has stopped working! I would recommend reaching out to our support team here https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393 to file a warranty claim. The M310 has a 3-year limited hardware warranty. Thank you so much for this feedback! I will be passing this along. - Maggie from Logitech

Hello, I am so sorry to hear the mouse is not working well. If you could please tell us what exactly is not working well so we may assist you further that would be awesome! Thank you for taking the time to write this review, we appreciate the feedback.