Customer Ratings & Reviews

Hello Arianna, I'm sorry to hear that your USB dongle wasn't included with your mouse. It's normally located inside the battery compartment of the mouse in a small slot, and says "Logi" on the end that you can see. I would recommend contacting us via our support site to possibly get a replacement part of claim your warranty. I apologize for any inconvenience this may have caused you, and hope we can solve your problem quickly.

Hi Lloyd, sorry to hear that you are unsatisfied with your M325 Wireless Optical Mouse. We are always looking for ways to improve our products, so we appreciate your review. Have you tried cleaning your mouse? Often times, dust and debris are the culprit. To clean effectively please follow below:
If your device has user-replaceable batteries, please remove the batteries.
Be sure to switch off your device and then wait 5-10 seconds before starting to clean.
Don’t put cleaning liquids directly on your device.
For devices that are not waterproof, please keep moisture to a minimum and avoid any liquid dripping or seeping into the device
When using cleaning sprays, spray the cloth and wipe — do not spray the device directly. Never submerge the device in a liquid, cleaning or otherwise.
Don’t use bleach, acetone/nail polish remover, strong solvents, or abrasives.


If you ever have additional feedback or questions regarding Logitech products, feel free to visit https://support.logi.com/hc/en-us Thanks, -Logitech

Hello, I am sorry to hear about the issues you are having with the mouse. You may need to do a firmware update, this can be found on the support page for this item on Logitech.com. Thank you for taking the time to write this review, we appreciate the feedback.

Ho john13, thank you for your feedback! M325 features a strong, reliable connection within up to 10 meters (33 feet). For support, please refer to: https://support.logi.com/hc/en-us/articles/360024159334--Getting-Started-Wireless-Mouse-M325 - Will, Logitech.

Hello, I am so sorry to hear about the issue you are having with this mouse. It sounds like you may have received a defective unit. Luckily, this mouse does come with a 3 year warranty through Logitech, so we can get that replaced for you. Here is the link in order to file a claim: https://support.logi.com/hc/en-us/articles/360024927034-Warranty-Wireless-Mouse-M325. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.

Hello, erhk! I'm sorry to hear about your experience with the M325 mouse! I would recommend reaching out to our support team here https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393 to file a warranty claim. The M325 has a 3-year limited hardware warranty. Thank you for the feedback! I will be passing this along. - Maggie from Logitech

Hello, I am sorry to hear about the issues you are having with the mouse. There are a couple things you can try. If the computer isnt recognizing the device, youll need to update the drivers on the computer for the device. If it recognizing it and nothing happens then it may need a firmware update. Both can be found on the support page for this item on Logitech.com. I hope this helps. Thank you for taking the time to write this review, we appreciate the feedback.

We comprehend the exceptional level of difficulty involved and apologize for any inconvenience this may have caused. We highly value your feedback.

Hello, please reach out to us at https://support.logi.com/hc/en-us for further assistance with your USB receiver. The receiver is generally located in the battery compartment in the mouse.

Hi DennisPH, thank you for sharing your feedback. Sorry that your M325 did not work. It is backed with a 3-year limited hardware warranty. Should you ever need support, please refer to: https://support.logi.com/hc/en-us/articles/360024159334 - Will, Logitech.