Customer Ratings & Reviews

Hello, we are sorry to hear about your scrolling issues with the M720. Your mouse comes with a manufacturer warranty. Please visit us for tech support so that we may resolve this issue for you. https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393

We truly regret to hear about your unpleasant experience and this is surely not what we want to deliver. We'd recommend you to contact the Logitech support team for a more suitable resolution. We value your input, therefore we will forward it along to the appropriate team so they can look into it.

We value your feedback and apologize for any inconvenience caused. Thank you for bringing this to our attention. Please don't hesitate to contact our dedicated support team. We are here to address your concerns and ensure your satisfaction. Your feedback matters to us!

Hello, I am sorry to hear about the issues you are having! Lets try and get them fixed! There are two things we can try to help with this issue. First, please make sure the drivers are up to date on your computer for this device. You can find the updated drivers for this device on the support page for this item on Logitech.com. The second thing we can try is a firmware update for the device as well. This is located on the same support page. I hope this helps! Thank you for taking the time to write this review, we appreciate all the feedback!

That's unfortunate! Refer the mentioned steps and check if that helps to resolve the issue: 1. Verify the product or receiver is connected directly to the computer and not to a hub, extender, switch or something similar. 2. Move the device closer to the USB receiver. If your receiver is in the back of your computer, it may help to relocate the receiver to a front port. In some cases the receiver signal gets blocked by the computer case, causing a delay. 3. Keep other electrical wireless devices away from the USB receiver to avoid interference. 4. Try on a different computer. Incase if the issue still persists, reach out to Logitech Support Team.

Hi Adam,
I am sorry to hear that the M720 stopped working after such a short period. Logitech appreciates your product insight.
- Leo from Logitech

We're sorry to hear about the experience. Make sure your Logitech device is in close range of your computer. Additionally, try removing and re-inserting the batteries in your device. If the problem persists, feel free to reach out to our support team for further assistance.

Hello, Very sorry to hear about the issues you're having with uncontrollable scrolling with the M720 Triathlon Mouse. It sounds like you're needing a firmware update for the mouse which can be facilitated using Logitech's Firmware Update Tool software. Here's a link to that and other downloads:  https://support.logi.com/hc/en-us/articles/360024698414--Downloads-M720-Triathlon-Multi-Device-Mouse. Hope that you found this helpful and that all is going well. Thank you for choosing Logitech. - Richard from Logitech

Hi Abhi, Very sorry to hear that your experience with the M720 Triathlon Mouse wasn't as expected. The Easy-Switch Technology allows you to pair to up to 3 computers, including between PC and Mac devices. After the initial set up, it should be seamless to go between each device. Without knowing the specifics of your problem, I've included a link to the support page for the M720 (https://support.logi.com/hc/en-us/articles/360024154994--Getting-Started-M720-Triathlon-Multi-Device-Mouse). Hope that you'll find this helpful and that it will help resolve the issues that you're experiencing. Thank you for being a Logitech customer. - Richard from Logitech

Hello Susan, I am sorry to hear the mouse did not work for you. Luckily, it does come with a 1 year warranty so we can get that replaced for you. Here is the link in order to file a claim: https://support.logi.com/hc/en-us/articles/360024921754-Warranty-M720-Triathlon. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.

Hello, Nopics! I'm sorry to hear about the experience with the M720 mouse. Thank you so much for writing this review! I will be passing along the feedback of the mouse being clunky and hard to use. - Maggie from Logitech

Hello, I am sorry to hear about the connectivity issues you are experiencing with the mouse. you may have received a defective unit. Luckily, it comes with a 1 year warranty through Logitech so we can get that replaced for you. Here is the link in order to file a claim: https://support.logi.com/hc/en-us/articles/360024921754-Warranty-M720-Triathlon. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.