Customer Ratings & Reviews

i'm currently on my 3rd replacement M720 Triathlon since July 2018... it is now Sept 2018. Each and every mouse has had the same problem. When moving the mouse and stopping mid screen, the cursor will continue to drift to the edge of the screen in whatever direction you moved the mouse. 2nd, the cursor will intermittently stop mid movement in just about every direction. And lastly, there will be times I go to move the mouse and the cursor will barely move, snapping back to the original position. These problems are intermittent and will correct if you power cycle the mouse but will eventually return. I've been able to recreate these problems on 2 different laptops.

I have problems with the scrolling lagging for 3-5 seconds, I thought this would be a great mouse to replace my G700s that needs to be charged every day and just gets used as a corded mouse since the battery life is so terrible. I have purchased and returned 2 of these mice and they all act the same regardless of the settings or programs, I contacted Logitech support and was told that's just the way they made the mouse and that's how it operates to save battery and there is nothing I can do about it. Wrong there is something I can do the 3rd one is going back tomorrow. I've used Logitech for many years and just can't believe they would make something so disappointing.

Purchased from Best Buy, May 2017, for Mouse Backup. Registered product on Logitech account. Used very little. Worked properly first few days. Easy setup. Pleased. Then Bluetooth connection failed. Several other (Win10, late model ThinkPad) Bluetooth connections work appropriately. PC says "paired". All mouse functions fail. Installed, reinstalled, tried other PCs, replaced battery, etc. Filed Warranty Claim, via my Logitech account. 5 days later - no response. Subsequent query - no response. Logitech blog shows similar customer experiences. One customer entry - no response in 2+ weeks. No reflection of Best Buy. BB staff particularly helpful with this and additional Mouse purchase at same time. (Store over 100 miles from my location.)

I wish I would've read the 1 star reviews before purchasing this product. This mouse truly does have a mind of its own and scrolls when I'm not even touching it. Very difficult to use when you're constantly having to correct where the page should be after the mouse moves itself. After using the M705 for years and upgrading to the M720, I am very disappointed and frustrated with this mouse. Will be returning it after having it for less than 24 hours.