Customer Ratings & Reviews
- Model:
- 910-004790
- |
- SKU:
- 5592421
Customer reviews
Rating 4.7 out of 5 stars with 3816 reviews
(3,816 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.8
Rating 4.8 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the M720 Triathlon Wireless Optical Mouse, highlighting its ease of use, Bluetooth connectivity, and ergonomic design. The mouse's size is appreciated by those with larger hands, and the battery life and infinity-style scroll wheel are also well-received. While some users feel the mouse could be heavier, the overall sentiment is positive.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Left Button Click issue over time
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a few months it has an issue where the left click button is sticky where it doesn't register clicks correctly. Got a replacement and still had the issue after a few months. Won't recommend.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Danny, Very sorry to hear about the left click issues you're experiencing with the M720 Triathlon. If you haven't done so, I suggest using Logitech's Options software which will do a couple of things. First and foremost, it will help keep your firmware up to date by alerting you when they're available. Second, Options allows you to customize and personalize settings to your liking. Here's a link to the download: https://www.logitech.com/en-us/product/options. Hope that you found this helpful and that all is going well. Thank you for being a Logitech customer. - Richard from Logitech
Rated 2 out of 5 stars
Scrolling wheel
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All of the buttons work well but the scrolling wheel is a disaster, it moves by itself when i try to search something and scroll down or up suddenly what is very annoying especially when you are playing
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Mill,
Thank you for choosing Logitech. I am sorry that you have experienced frustrations with your M720 mouse; I would like to help. I have attached a link to the M720's "Getting Started" guide for your reference where you will find the product guide, software downloads and further support. This mouse has a toggle switch behind the Hyper-fast scroll wheel. The dual-mode scrolling lets you switch between speed and precision. The issue you described sounds like you may be on Hyper-fast mode when you may prefer precision. I hope this suggestion is helpful, and that you enjoy your M720 mouse. Please feel welcome to visit the Logitech website for further support.
Best regards,
John at Logitech
https://support.logi.com/hc/en-us/articles/360024154994
Rated 1 out of 5 stars
Bad mouse
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this mouse because I needed one that wouldn't wear out as quickly as most of them do and also because the function of working or pairing with up to three computers was something that would come in very handy for me. I could only get it to work with the one computer I plugged the key into, it would never pair via the Bluetooth connection with my other computer. I tried to get help from customer service but that was a complete failure. I have and use other Logitech products including the new mouse I replaced this one with, however this specific mouse was every kind of frustration, which I don't need.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am sorry to hear you were unable to get the mouse connected to other devices. Lets try and get that fixed for you! To connect a second device, hold down the number 2 on the mouse until it starts blinking rapidly. Then, if it is to a second computer please make sure you go to the bluetooth settings on the computer and click "add new device" click on mouse. It then should be connected. Here is the set up guide as well for further reference: https://www.logitech.com/assets/64937/m720-web-qsg.pdf. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.
Rated 1 out of 5 stars
Crappy Mouse
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use the wheel on a mouse very often and the screen tends to continue up or down once I reach my stopping point Thought I would get used to it, but never have.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello customer, I'm sorry to hear that you're having some issues with the mouse wheel on your M720. If you navigate to our customer support site, you can find tips on how to clean the mouse so that the mouse wheel is a bit more accurate, which can sometimes fix the issue.
Rated 3 out of 5 stars
Easy set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Set up is easy. Mouse is very sensitive and a bit bulky.
I would recommend this to a friendRated 2 out of 5 stars
Scroll wheel is cheap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does what it says. But the scrolling wheel is very cheap, and will spin on it's own. Buying a different mouse to replace this one.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello,
Thank you for choosing Logitech, and for taking the time to share your experience. I am apologize for any frustrations that you have experienced with your M720 Triathlon Optical mouse; I would like to help. If you have not already done so, please download the Logitech "Options" software for customization and best performance. The M720 Triathlon Mouse features a Hyper-fast scroll-wheel which can switch modes by pressing the mode shift toggle button below the scroll wheel. Please try switching the scroll mode and also please check the scroll settings in Logitech "Options" as well as the system settings on your computer. I hope these suggestions are helpful. Please visit the Logitech website for further support.
Best regards,
John at Logitech
https://support.logi.com/hc/en-us/articles/360024154994
Rated 1 out of 5 stars
did not work w macbook pro
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not connect with 3 different macbooks, I tried and my boyfriend tried his so I don't think it was operator error... tried bluetooth and the usb connection.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi KitKat, Very sorry to hear about the connection issues you're having with the M720 Triathlon Wireless Optical Mouse. Here's an article from Logitech's support site specifically for Mac OS X https://support.logi.com/hc/en-us/articles/360023195654. If none of these solves the issue, then it could simply be a hardware issue and, fortunately, the M720 has a 1 year limited hardware warranty. Here's a link to File a Claim https://support.logi.com/hc/en-us/articles/360024921754-Warranty-M720-Triathlon. Hope that you find all of this helpful and thank you for being a Logitech customer. - Richard from Logitech
Rated 5 out of 5 stars
Logitech makes great mice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Design and quality are always superior to all other brands.
I would recommend this to a friendRated 2 out of 5 stars
Looks nice, fits nice but...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall feel in the hand is nice. However, the thing that turns me off about this mouse is that scrolling, most of the time, is hesitant and choppy. This is so both when connected via Bluetooth and via the USB dongle. For this, I cannot recommend buying it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Substand equipment that works for 6 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I always I read the reviews before I purchase. I always check the websites reviews before I purchase a product. This came highly recommended. Less than six months later it’s not working, so thrilled. I don’t know what has happened to logitech.large i used to love their products. They lasted forever and ever, but lately if you can get them to work for three months you are lucky. They are worthless pieces of junk.So sad and to see a great company merchandise standard substandard equipment Purchase a cheap mouse and you will probably be happier.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello,
Thank you for taking the time to write this review. I am sorry that you have experienced a problem with the M720 mouse, I would like to assist. This mouse can connect to up to 3 devices via Bluetooth or USB. I have attached a link to the “getting started” support page for the M720 for your reference. Here you can find product guides, software downloads and further assistance if you are still experiencing this issue.
Best regards,
John at Logitech
https://support.logi.com/hc/en-us/articles/360024154994--Getting-Started-M720-Triathlon-Multi-Device-Mouse
Rated 5 out of 5 stars
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||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Qqqqqqqqqhduhfucdcrbucrbuvrubbcrubucribrcbircbceiecbi
I would recommend this to a friendRated 1 out of 5 stars
Stops working when computer is on sleep mode
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mouse stops working and have to use the old mouse to get the screen to come on again. After that, can use the new mouse to navigate. I just bought a wired mouse and plan to plug it in to use instead of the wireless.
No, I would not recommend this to a friendBrand response from Logitech
Posted .That's not the ideal outcome and we apologize for any inconvenience. Have tried changing the mode of connection? If not try that and check if that helps. If the issue persists, we recommend you to get in touch with Logi support team and check for the best possible option in this case.
Rated 1 out of 5 stars
Piece of Junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It keeps blinking out I have tried new batteries I have downloaded Drivers, no matter what I do, I can not get it to connect and work correctly. Tried on my laptop and my work laptop. I say it is a piece of junk
No, I would not recommend this to a friendBrand response from Logitech
Posted .Sounds like an issue and we're sorry for the troublesome experience. Reach out to Logi support and the team will definitely see what best can be done.
Rated 2 out of 5 stars
Mouse
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse was in package. I should have tried it out first. My arthritic thumb kept clicking on a different server.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Allthumbs,
I am sorry that you are dissatisfied with your new M720 mouse. I suggest you try Logitech's ERGO collection, which promotes better postures and offers better comfort levels. Logitech appreciates your product review. - Leo from Logitech
Rated 4 out of 5 stars
It's a wireless mouse
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wireless mouse, bluetooth or RF, nice hiding place for RF receiver in battery compartment
I would recommend this to a friendRated 4 out of 5 stars
Mouse
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mouse works great and not sure how I can go wrong with this purchase. Strictly for work.
I would recommend this to a friend- Pros mentioned:Bluetooth, Size
Rated 5 out of 5 stars
Using with Galaxy Tab S8+
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far it is amazing! I'm using this mouse with my Galaxy Tab S8+. It paired easily. The left and right mouse buttons worked right away. Was able to set the scroll wheel button as my "home" button so I can easily go to my home screen. The back and foward buttons work perfectly on the web browser. I wasn't able to get the additional thumb button to work on my tablet but that seems to be an Android/software limitation rather than any issue of the mouse. The hyper scroll wheel is AMAZING and I can't see myself going back to a mouse that doesn't have it now. The tracking is pretty flawless/no issues there. The switches have a nice clicky sound too them but not too loud. Just satisfying. The shape is really nice and is a good size for my medium sized hands. I have only used the mouse with bluetooth so far and haven't tried the included USB attachment. Bluetooth has worked great and connects quickly. Love the mouse for the price. I'd be stunned if there were a beter mouse than this one at this price point or even within 30 dollars. (Paid $35).
I would recommend this to a friend Rated 1 out of 5 stars
Scrolling function is horrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Inlike that it can seitch between multiple devices but the scrolling function is just horrible, possibly defective. The page keeps moving when you stop scrolling, the page jumps up to another location and even if the mouse is held mid-air its still scrolling.
No, I would not recommend this to a friendBrand response from Logitech
Posted .That's unexpected! In order to help you effectively, please provide your information to our support team by emailing socialcare@logitech.com. Name – Email address – Country – Product name – Brief description of the issue –
Rated 2 out of 5 stars
Click stopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Click stopped working soon. It sometimes does double click, sometimes not even a single click
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am so sorry to hear the click function on this mouse stopped working for you. Lets see if we cant get this fixed for you! This mouse does come with a 1 year warranty through Logitech so we can get that replaced for you. Here is the link in order to file a claim: https://support.logi.com/hc/en-us/articles/360024921754-Warranty-M720-Triathlon. I hope this helps resolve your issues. Have a wonderful day!
-Danielle from Logitech
Rated 2 out of 5 stars
Batteries
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.IT seems like she is constantly changing the batteries in this mouse.Where the mouse I use has had the same batteries changed maybe once and 100 times more use than this one.
No, I would not recommend this to a friend