Customer Ratings & Reviews

Hello customer, I'm sorry to hear that your mk270 keyboard wasn't working properly. Too be honest it could be a number of issues. First, make sure that the battery tab was fully removed from the keyboard when pulled, as it can sometimes tear off inside. Second, make sure the USB is secured properly inside the computer. Finally, try a different USB port on your computer if possible, perhaps one closer to the keyboard or with fewer obstructions such as monitors and speakers.

Hello, I am so sorry to hear about the issues you are experiencing with this combo. Luckily, it comes with a 3 year warranty so we can get that replaced for you. Here is the link in order to file a claim: https://support.logi.com/hc/en-us/articles/360024926554-Warranty-Wireless-Combo-MK270. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.

That's unfortunate! Refer the mentioned steps and check if that helps to resolve the issue: 1. Verify the product or receiver is connected directly to the computer and not to a hub, extender, switch or something similar. 2. Move the device closer to the USB receiver. If your receiver is in the back of your computer, it may help to relocate the receiver to a front port. In some cases the receiver signal gets blocked by the computer case, causing a delay. 3. Keep other electrical wireless devices away from the USB receiver to avoid interference. 4. Try on a different computer. Incase if the issue still persists, reach out to Logitech Support Team.

Hi Rageaholic357, we're sorry to see you're having some performance related issues with your MK270 Combo. You do have a 3 year limited warranty that can be used to have a replacement sent to you. You can do that here: https://support.logi.com/hc/en-us/articles/360024926554-Warranty-Wireless-Combo-MK270. Hope that helps.

That's unfortunate! In order to help you effectively, please provide your information to our support team by emailing socialcare@logitech.com. Name – Email address – Country – Product name – Brief description of the issue –

Hi! Sorry to see you're having hardware issues with your MK270. If you have any questions, please check out the Logitech support page at https://support.logi.com/hc/en-us/articles/360024158874.

Hello, I am so sorry to hear the mouse stopped working for you. Luckily, this combo does come with a 3 year warranty, so we can get that replaced for you! Here is the link in order to file a claim: https://support.logi.com/hc/en-us/articles/360024926554-Warranty-Wireless-Combo-MK270. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.

Hello, I am so sorry to hear about the issues you are having with this combo. It is very possible you received a defective unit. Lets get it replaced for you! If you visit the support page for this item on Logitech.com, you can file a claim for a new one. I hope this was helpful! Thank you for taking the time to write this review, we appreciate the feedback.

Hello,
Thank you for choosing Logitech. I am sorry that you have experienced issues with your MK270 mouse and keyboard combo; I would like to help. I have attached a link to the "Getting Started" support page where you will find product guides, software downloads and further support. If you have not already done so, I recommend downloading the "SetPoint" software for customization and updates. I also recommend downloading the "Connection Utility" software, where you can check for firmware updates for the USB receiver and this software can be used to reestablish a connection if you are still experiencing issues. For further assistance, please visit the Logitech support website.

Best regards,
John at Logitech
https://support.logi.com/hc/en-us/articles/360024158874--Getting-Started-Wireless-Combo-MK270

Hi Home4Awhile,
Thank you for your feedback. It's greatly appreciated. Sorry you had issues with your device. If you ever need assistance, please contact Logitech support on the website.
LaShonda from Logitech

Hello, we are sorry to hear that you are having issues with yourMK270 keyboard. You may reach us for support by opening a Technical Support ticket here: https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393

Hi Luuix,
Thank you for your feedback. Sorry you had issues with your keyboard. For further assistance, please contact Logitech Support on the website.
LaShonda from Logitech

Thank you for your feedback. Your feedback is important to us, and we'll make sure to share it with the right team.

Hi,
Thank you for your feedback. Sorry for the inconvenience you experienced. For further assistance, please contact Logitech Support on the website. LaShonda from Logitech

Hello BLopez,
Thank you for choosing Logitech. I am sorry that you have experienced an issue with the tab key on your MK270 mouse & keyboard combo; I would like to help. I have attached a link to the MK270's "Getting Started" support page for your reference. Here you will find product guides, software downloads and further support. If you have not already done so, please download the Logitech "SetPoint" software for customization, and updates. Please check your computer for system and driver updates. If you are still experiencing issues after these steps and restarting your computer, please run the "Connection Utility" software. Through the "Connection Utility" software you can reestablish a connection with the USB Nano receiver and check for updates. These downloads are available on the Logitech website. For further assistance, please visit the Logitech website. I hope these suggestions are helpful and that you will enjoy your MK270 mouse and keyboard combo.

Best regards,
John at Logitech
https://support.logi.com/hc/en-us/articles/360024158874

We appreciate your feedback and apologize as the product did not meet your expectations. Your feedback is instrumental in helping us improve our services and products.

Hello customer, I'm sorry to hear that you had some issues with your mk270 keyboard and mouse combo. The USB receiver is usually located inside the box in a small slot on one side of the box. I would try contacting Logitech support via our support site in order to possibly get a replacement.