Customer Ratings & Reviews

Hello, I am so sorry to hear the keyboard does not work. Fortunately, this combo comes with a 3 year warranty. Here is the link in order to file a claim: https://support.logi.com/hc/en-us/articles/360024926554-Warranty-Wireless-Combo-MK270. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.
-Danielle from Logitech

Hello, I am sorry to hear about the combo failing on you. That is definitely not normal! Fortunately, this keyboard has a 3 year warranty through Logitech so we can get it replaced for you! Just visit the support page for this item on Logitech.com and start the claim process in order to receive a new one! Thank you for taking the time to write this review, we appreciate the feedback.

Hi SLEUser, thank you for your feedback! You are correct, the box should have a fresh seal and there should be a USB receiver located inside of the mouse. For support, please refer to: https://support.logi.com/hc/en-us/articles/360024158874 - Will, Logitech.

Hello,
Thank you for choosing Logitech and for taking the time to review the MK270 mouse and keyboard combo. I am sorry that you have experienced this issue with your MK270, I would like to help. If you could please check the battery compartment as there may be a protective cover if you are getting setup for the first time. Please download the Logitech “Connection Utility Software”, this will allow you to check for Firmware updates and can be used to reestablish the connection to the USB Nano receiver. I also recommend downloading the Logitech “SetPoint” software for customization, updates, and best performance. These are available in the Downloads tab of the “Getting Started” support page, which I have attached below. Further assistance is available on this Logitech support page if you are still experiencing this issue after taking these steps and restarting your computer.
Best regards,
John at Logitech
https://support.logi.com/hc/en-us/articles/360024158874--Getting-Started-Wireless-Combo-MK270

That's disappointing to hear and it's surely not what we expect to deliver. We understand your displeasure and apologize for any issues that arise. We value your input, therefore we will forward it along to the appropriate team so they can look into it.

Hello, I am sorry there were not instructions included with the combo. Here is the set up guide for the combo: https://www.logitech.com/assets/45924/wireless-combo-mk270-quick-start-guide.pdf. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.

We apologize for the inconvenience caused by the missing mouse in your Logitech MK270 bundle. Please contact the place where you purchased it to report the issue and arrange for a replacement. We'll do our best to ensure you receive the complete product you ordered.

Hello, I am so sorry to hear about your mouse no longer functioning. Luckily, this combo comes with a 3 year warranty so we can get that replaced for you. Here is the link to file a claim: https://support.logi.com/hc/en-us/articles/360024926554-Warranty-Wireless-Combo-MK270. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.

Hello, I am sorry to hear the keys were broken on arrival. This device has a 3 year warranty with Logitech, if you would like to send in for a new one. I hope this helps!

Hi, We apologize! Your Logitech - MK270 seems missing the wireless adapter. To find it, check the battery compartment & box edges. If not there, contact the retailer for a replacement.

Hello, I am sorry to hear about the issues you are having with the keyboard. Thank you for taking the time to write this review, we appreciate all the feedback.

Hello, and thank you for your feedback! The MK270 is backed by a 3-year limited hardware warranty. Fort support, please refer to: https://support.logi.com/hc/en-us/articles/360024158874--Getting-Started-Wireless-Combo-MK270 - Will, Logitech.