Customer Ratings & Reviews

Hi Whitk,
Thank you for your feedback. It is greatly appreciated. If you ever need assistance, please contact Logitech Support on the website.
LaShonda from Logitech

Hi Ljjc77,
I am sorry that your new Logitech mouse and keyboard combo didn't meet your expectations. I suggest you try to change the mouse pad or add a mouse pad. Sometimes the surface on which the mouse is working may interfere with the optical receptor. I hope that you find this helpful information. Logitech appreciates your input.
- Leo from Logitech

Hello, we are sorry to hear about your issues with the MK320 and its receiver. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. If you ever experience any issues with our products, please reach out to us on our Logitech support website so we can help out. Hope you have a great day!

That's unexpected! In order to help you effectively, please provide your information to our support team by emailing socialcare@logitech.com. Name – Email address – Country – Product name – Brief description of the issue –

Hi Xohxoh,
I am sorry that the MK320 didn't work as you expected. Logitech appreciates your product insight.
- Leo from Logitech

Hello, I am so sorry to hear about the issues you are having with the keyboard! There is something we can try before we get you a replacement. the keyboard may need a firmware update. Here is the link for that: https://download01.logi.com/web/ftp/pub/techsupport/keyboards/FirmwareUpdateTool_1.2.169_x64.exe. If you are still having issues after this. Please visit the support page for this item on Logitech.com in order to file a claim for a new one. I hope this was helpful! Thank you for taking the time to write this review, we appreciate the feedback.

Hello, we are sorry to hear about your issue with the MK320. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. If you ever experience any issues with our products, please reach out to us on our Logitech support website so we can help out. Hope you have a great day!

Hi, we're sorry to see you're having some connectivity issues with your MK320 Combo. If your combo kept losing connection to the dongle, you can always reconnect them with the Logitech Connection Utility. Here is the link: https://support.logi.com/hc/en-us/articles/360025141574.Hope that helps.

It's disappointing to hear and it's surely not what we expect to deliver. In order to help you effectively, please provide your information to our support team by emailing socialcare@logitech.com. Name – Email address – Country – Product name – Brief description of the issue –

Hello Madhatter, I'm sorry to hear that you've been having some issues with the keyboard from your MK320 combo. It sounds like a connectivity issue, so I would recommend switching the USB to one closer to your keyboard with possibly less obstructions, and perhaps make sure the batteries are properly seated inside the keyboard.

Sorry about the experience. In order to help you effectively, please provide your information to our support team by emailing socialcare@logitech.com. Name – Email address – Country – Product name – Brief description of the issue –

Sorry to hear that you are unsatisfied with your MK320. We are always looking for ways to improve our products, so we appreciate your review. Please see these quick tips on connectivity:
If your MK320 keyboard isn't working, the problem is likely a lost connection. The connection between the keyboard and the Unifying receiver can be lost for several reasons, such as:
Low battery levels
Moving the receiver from one USB port to another
Moving the receiver to another computer
Plugging the receiver into a USB hub or other unsupported device such as a KVM switch (NOTE: Your receiver must be plugged directly into your computer.)
Using your wireless keyboard on metal surfaces
Radio frequency (RF) interference from other sources, such as:
Wireless speakers
Computer power supplies
Monitors
Cell phones
Garage door openers

Before reconnecting your keyboard:

1)Try to rule out potential problem sources that might be affecting your keyboard, including those listed above.

2)Make sure you have fresh batteries in your keyboard (see answer 360023242474 for instructions).

3)Make sure the keyboard is turned on (see answer 360023242474 for instructions).

4)Make sure the receiver is securely plugged directly into a working USB port on your computer.

5)Turn your computer on.


Reconnecting your keyboard:

1)Download the correct version of the Logitech SetPoint mouse and keyboard software from the MK320 Downloads page.
2)Launch the Logitech Unifying Software:
Windows: Start > Programs > Logitech > Unifying > Logitech Unifying Software
3)Click Next at the bottom of the Welcome screen.
4)Follow the on-screen instructions to turn your keyboard off and then back on.
5)When your keyboard is detected, you'll see a confirmation message. If you can type in the testing box, select Yes and then click Next. Otherwise, repeat from step #4.
6)Click Finish to exit the Logitech Unifying Software. Your keyboard should now be connected.
If you ever have additional feedback or questions regarding Logitech products, feel free to visit https://support.logi.com/hc/en-us Thanks, -Logitech

Hello, Oscar! I'm sorry to hear your MK320 failed on you! I would recommend reaching out to our support team here https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393 to file a warranty claim. The MK320 has a 3-year limited hardware warranty. Thank you so much for the feedback! I will be passing this along. - Maggie from Logitech

Hi Shelly,
Thank you for your feedback. It's greatly appreciated. For further assistance please contact Logitech Support on the website.
LaShonda from Logitech