Customer Ratings & Reviews
- Model:
- 920-008671
- |
- SKU:
- 6215118
Customer reviews
Rating 4.6 out of 5 stars with 7206 reviews
(7,206 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are satisfied with the keyboard's quality and ease of use. The wireless feature, price, and impressive battery life also contribute to positive experiences. However, some customers have reported occasional connection issues and lag. Overall, the keyboard and mouse combo seems to be well-received.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Keyboard loses connection regularly
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The keyboard constantly loses connection to my PC, then it catches up and 'executes' a dozen keystrokes at once. I have reloaded drivers, changed batteries hundreds of times, etc. I have no problems with the mouse. Very unhappy with this device
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we are sorry to hear about your issues with the MK540. The Mk540 has a 3 year warranty, it sounds like there may be a hardware issue going on. Please visit us so our Technical Support team may assist you: https://support.logi.com/hc/en-us
Rated 1 out of 5 stars
Disappointing purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received keyboard, mouse and batteries but no dongle. Spent over an hour with Best Buy support and no one could assist. Have a useless item. To make it worse the price has dropped since the purchase was made.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Berkshire, thank you for sharing your experience with the MK540. I'm sorry that you were unable to locate the Unifying receiver. The Unifying receiver would have been located in the cardboard box next to the mouse and keyboard. If you no longer have the packaging you can purchase a Unifying receiver separately and program it to work with your MK540 (https://www.bestbuy.com/site/logitech-usb-unifying-receiver/6201006.p?skuId=6201006). I'm sorry that Best Buy support was unable to assist with this issue over the phone. You might be able to go to the store you purchased it at and ask for assistance in store. Thank you for being a Logitech customer. Kristi from Logitech
Rated 1 out of 5 stars
The key board randomly stops working.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had a Microsoft wireless key board for years but was being to show its age. So I found this one on sale and decided to get it. The mouse seems to work well enough but the key board randomly freezes up and is frustrating to use at times. I should have stuck with Microsoft.
No, I would not recommend this to a friendRated 4 out of 5 stars
Works as advertised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Light, portable, no fuss no muss. Plug in and go to work.
I would recommend this to a friendRated 1 out of 5 stars
Great keyboard, Mouse sucks
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Keyboard works great but the mouse only works half the time. I bought a new mousepad, cleaned the bottom of the mouse and replaced the battery. in 2 months this mouse has never worked right!
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello MechanicKyle, thank you for this review of the MK540 wireless keyboard and mouse combo. I'm sorry to hear that you had some issues with the mouse. It sounds to me like you had some driver problems.If you still have the device, feel free to visit Logitech's support site where you can find driver information as well as troubleshooting tips and tricks for connectivity. I apologize for any inconvenience this may have caused you. Your feedback is greatly appreciated. -Weston from Logitech.
Rated 1 out of 5 stars
Mouse dead before a year of use.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mouse failed before the year, definitely wouldn't buy again. Had to buy a new wireless bundle, trying with a Microsoft this time. I have had to change these Logitech combos often but never before the year. This was trash.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi SimonWM, I'm sorry that the battery on the mouse died with in a year. Logitech does state that it can work up to 18 months depending on usage of the device. It is easy to switch the single AA battery that it runs on. The MK 540 also has a 1 year limited warranty through Logitech. You can visit us at support.logi.com to learn more about the warranty and your product. Thank you for being a loyal Logitech customer. Kristi from Logitech
Rated 1 out of 5 stars
Absolute TRASH !
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This keyboard mouse combo has no range. I had to literally have the receiver less than 6 inches from the keyboard and mouse for this to work. If you have an M1 Mac, look elsewhere. This combo is ABSOLUTE TRASH !!!
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am sorry to hear this combo is not living up to our promised Bluetooth range. It sounds like you may have received a defective set. Not to worry, it has a 1 year warranty through Logitech so we can get that replaced for you! Here is the link in order to file a claim: https://support.logi.com/hc/en-us/articles/360024924974-Warranty-MK540-ADVANCED. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.
Rated 4 out of 5 stars
Works well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes mouse is slow and not accurate to manage
I would recommend this to a friendRated 1 out of 5 stars
LOGITECH KEYBOARD MK540
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I HAVE TO RETURN TO THE STORE BECAUSE I SENT A FEW EMAILS TO BEST BUY AND NONE OF THE WAS ANSWERED.THE PROBLEM WITH THIS KEYBOARD IS THA WHEN I'M WRITING IT STOPS CCONTINUOUSLY AND I DON'T KNOW HOW TO RESEST IT.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am so sorry to hear you were not able to reach anyone at Best Buy. We also have our own support that you may contact for future reference. Simply just go to the Logitech site, search for you device, scroll down and hit the support button. I hope this is helpful! Thank you for taking the time to write this review, we appreciate the feedback!
Rated 1 out of 5 stars
Quit working after 4 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The keyboard and mouse worked fine for a few months, but started disconnecting and reconnecting intermittently after 4 months (and after the return window closed). The USB port was fine and when I used it with another wireless system, it worked fine.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Tami, sorry to see you're having connectivity issues with your MK540 Combo. You can try reconnecting the mouse and keyboard to the receiver with the Logitech Unifying Software: https://support.logi.com/hc/en-us/articles/360025297913. If you have any questions, check out the Logitech support page at https://support.logi.com/hc/en-us/articles/360023459773. Hope that helps!
Rated 1 out of 5 stars
Ghost keys didn’t take long to appear!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ghost keys in less than a week and half. The keys were sticking and it was a new keyboard!
No, I would not recommend this to a friendBrand response from Logitech
Posted .Apologize about the experience and it's surely not what we expect to deliver. We understand your displeasure and we will forward it along to the right team so they can look into it. Thanks for bringing this to our attention.
Rated 1 out of 5 stars
Awful product!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the worst Mouse/keyboard combo on the market today. The mouse freezes up, is laggy and slow.... Would not recommend. You get what you pay for - GARBAGE
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello mouse,
I am sorry that the MK540 is not working as you expected. You need to download the Logitech Options app to use all the device's features and have the latest firmware. Logitech appreciates your product review. - Leo from Logitech
Rated 1 out of 5 stars
Keyboard issues
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initially great, but 8 months later the keyboard is iffy. I’ve had several instances where it just stops responding. Batteries not the issue and the laptop drivers are up to date. Disappointing. :(
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi AMNW, thank you for your feedback! For drivers, and support with the MK540, please refer to: https://support.logi.com/hc/en-us/articles/360023459773 - Will, Logitech.
Rated 1 out of 5 stars
VINODCHANDRA CHAUDHARI
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WORST EVER SEEN THIS PRODUCT. NOT GOOD RESULT. DO NOT TRY FOR THIS.
No, I would not recommend this to a friendBrand response from Logitech
Posted .That's disappointing to hear and it's surely not what we expect to deliver. We understand your displeasure and apologize for any issues that arise. We value your input, therefore we will forward it along to the appropriate team so they can look into it. Thanks a lot!
Rated 1 out of 5 stars
logitech MK540 is junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is so slow sometimes you have to wait for several seconds and sometimes mins. The mouse proforms just as bad.
No, I would not recommend this to a friendRated 1 out of 5 stars
Awful Keyboard
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is absolute trash! I have not even had 5 months and the keyboard won’t even turn on. The return policy is trash as well and only 30 days. Way to back up products Best Buy.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi bnachole, thank you for your feedback! The MK540 is built to last, and backed by a 1-year limited hardware warranty. For support, please refer to: https://support.logi.com/hc/en-us/articles/360023459773 - Will, Logitech.
Rated 1 out of 5 stars
Not the Logitech I remember
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The 36 month life ended up being a few days. Then the keyboard would intermittently stop responding. This is not one of the better products I've purchased from Logitech.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we are sorry to hear about your issues with the MK540. Your MK set comes with a manufacturer warranty. You can submit a direct support ticket by visiting us here: https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393
Rated 1 out of 5 stars
JUNK!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY! This was a Christmas gift and it's already doesn't work. Of course, only returnable until January 16, my loss. Hopefully this review will save someone else.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello KathrynT,
Thank you for choosing Logitech and for taking the time to review the Logitech MK540 mouse and keyboard combo. I am sorry that you have experienced issues; I would like to help. The Logitech “SetPoint” and “Options” software offer custom options and updates. If you have not already done so, please download the supporting software and I also recommend running the “Firmware Update Tool” to ensure your USB receiver has the latest updates. I have attached a link to the Logitech website where you can find these downloads, product guides and further assistance if you are still experiencing issues. I apologize for this inconvenience. I hope these suggestions resolve the issues that you have experienced.
Best regards,
John at Logitech
https://support.logi.com/hc/en-us/articles/360024148914
Rated 1 out of 5 stars
Don’t recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the buttons don’t work. Down arrow, shift, etc. Haven’t even had it a month yet. The more it’s used the more issues we are finding but it’s out of the return period.
No, I would not recommend this to a friendBrand response from Logitech
Posted .HI Mich,
Thank you for your feed back. It's greatly appreciated. Sorry for any inconvenience. If you need further assistance, please contact Logitech Support on the website.
LaShonda from Logitech
Rated 1 out of 5 stars
Not a good product.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The keyboard is not responsive - or works only sporatically. It is driving me crazy. The mouse has a mind of its own. This has to go back.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, MissPiggy! I'm sorry to hear about your experience with the MK540 combo! I would recommend reaching out to our support team here https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393 to file a warranty claim. The MK540 has a 1-year limited hardware warranty. Thank you for the feedback on the performance of your combo! I will be passing this along. - Maggie from Logitech