Customer Ratings & Reviews
- Model:
- 920-008671
- |
- SKU:
- 6215118
Customer reviews
Rating 4.6 out of 5 stars with 7206 reviews
(7,206 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are satisfied with the keyboard's quality and ease of use. The wireless feature, price, and impressive battery life also contribute to positive experiences. However, some customers have reported occasional connection issues and lag. Overall, the keyboard and mouse combo seems to be well-received.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Don’t buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Most keys don’t work on this keyboard . A waste of money.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Tahtiana,
I am sorry to hear that you are not happy with your Logitech keyboard. Feel free to reach out to the Logitech support team if you think you got a defective product. Also, your keyboard comes with 1-Year Limited Hardware Warranty.
- Leo from Logitech
Rated 1 out of 5 stars
Stopped Working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked well at the beginning but the keyboard stopped pairing after a month. I'm looking for a warranty with logitech.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Manuelo,
Thank you for taking the time to write this review and thank you for choosing Logitech. I am sorry that you have experienced a connectivity issue with the keyboard; I would like to help. I have attached a link to the “Getting Started” support page for the MK540 mouse and keyboard combo. There is a downloads tab at the left side of this page and at the top. If you have not already done so I recommend downloading the Logitech “Options” software for customization and for troubleshooting tools. I recommend running the “Firmware Update Tool” to ensure the USB receiver has the latest updated. If you are still experiencing issues after these steps and a computer restart, the “Unifying Software is available in the downloads tab at the top of the page. The “Unifying software will allow you to reestablish the connection between the keyboard and USB receiver. If you need any further assistance, please contact Logitech support through this link and you can also follow up with submitting a warranty claim if the issue is not resolved. The MK540 comes with a 1-Year Limited Hardware Warranty.
Best regards,
John at Logitech
https://support.logi.com/hc/en-us/articles/360024850313--Downloads-MK540-ADVANCED-Wireless-Keyboard-and-Mouse-Combo
Rated 1 out of 5 stars
USB Dongle not included
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The package arrived without the USB Type A dongle - the mouse and keyboard will not work without the dongle.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello. The USB Receiver is found in the cardboard packaging. Sometimes it is easy to miss. If you still have the box, please check again. If the USB Receiver is still missing, you can either exchange the combo for another one, or purchase a Unifying Receiver separately here: https://www.bestbuy.com/site/logitech-usb-unifying-receiver/6201006.p?skuId=6201006
-Charlton at Logitech
Rated 1 out of 5 stars
Not very good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keyboard is ok, but the mouse works when it wants too. Most of the time it doesn't. was going to bring it back but haven't had the time yet.
No, I would not recommend this to a friendRated 1 out of 5 stars
keyboard failure
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this keyboard sucks, within 3 weeks, the d and the 7 keys stopped working. Outside of the return window.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello. Thank you for taking the time to share your experience and concerns with the MK540 combo. I'm sorry to hear that a few of the keys stopped working after only a few uses. This combo has a 1 year limited hardware warranty that you can get started here: https://support.logi.com/hc/en-us/articles/360024924974-Warranty-MK540-ADVANCED
-Charlton at Logitech
Rated 1 out of 5 stars
keyboard and mouse
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they don't work together I had to buy another one and they didn't want to return it to me
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi phone,
I am sorry that your new Logitech mouse and keyboard combo is not working as expected. I suggest you do a firmware update; performing a firmware update will fix any connectivity issues. Use the following link to update your MK540 firmware https://download01.logi.com/web/ftp/pub/techsupport/keyboards/FirmwareUpdateTool_3.0.258181_x64.exe. I hope you find this information helpful. Logitech appreciates your product review. - Leo from Logitech
Rated 1 out of 5 stars
This item often fails to work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I first got this item, it worked perfectly fine. However, after just having it a short time, it often fails to perform up to par.
No, I would not recommend this to a friendRated 1 out of 5 stars
Connectivity issues
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 7 months of use the keyboard and mouse no longer connect to my computer. A USB failure appears and makes them both unusable.
No, I would not recommend this to a friendRated 1 out of 5 stars
stopped working after 2 months!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.slow, missed key strokes, quit working after 2 months. Changed batteries twice and re-loaded drivers to Windows 10, Avoid!!!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't waste your money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This set is a waste of money! I just cannot stand the lag between everything. If I could return it, I would!
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am sorry to hear about the connectivity issues you are experiencing with the keyboard. you may have received a defective unit. Not to worry we can get that replaced for you, as it comes with a year warranty through Logitech. Here is the link to file a claim: https://support.logi.com/hc/en-us/articles/360024924974-Warranty-MK540-ADVANCED. I hope this helps! Thank you for taking the time to write this review, we really appreciate the feedback.
Rated 1 out of 5 stars
Flakey inconsistent response from both. Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Both the keyboard and mouse had "flakey" inconsistent response so I returned them.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello AZViking, thank you for this review of the MK540 wireless keyboard and mouse combo. I'm sorry to hear that you had some issues with the device. It sounds to me like you had some driver problems. In the future, feel free to visit Logitech's support site where you can find driver information as well as troubleshooting tips and tricks for connectivity. I apologize for any inconvenience this may have caused you. Your feedback is greatly appreciated. -Weston from Logitech.
Rated 1 out of 5 stars
Didn’t work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As soon as i set up the keyboard and was getting ready to use it, i noticed like three keys didn’t work. not worth it
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, i am sorry to hear about some keys not working. Fortunately, this device has a warranty through Logitech. If you would like to file a claim for a new one, please visit the support page for this item on Logitech.com. I hope this helps. Thank you for taking the time to write this review, we appreciate the feedback.
Rated 1 out of 5 stars
Not worth the premium price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Inconsistent problems-- Exchanged for a less expensive Logitech that works perfectively.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, Lee1! I'm sorry to hear about your experience with the MK540 combo. Thank you so much for the feedback! I will be passing this along. - Maggie from Logitech
Rated 1 out of 5 stars
Don’t waste your money or time
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mouse stopped working after 20 minutes and the keyboard after 4 days. Don’t waste your money
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Gary,
Thank you for your feedback. Sorry you are having issues with your mouse. Here are possible solutions:
If your mouse is not working, the problem is likely to be a lost connection. The connection between the mouse and Unifying USB receiver can be lost for several reasons. Make sure you have fresh batteries in your mouse and is turned on. Make sure the Unifying USB receiver is securely plugged directly into a working USB port on your computer. Turn your computer on. Finally, download the correct version of Logitech SetPoint mouse and keyboard software. If your keyboard is not working, the problem is likely to be a lost connection. The connection between the keyboard and the USB receiver can be lost for several reasons. Make sure you have fresh batteries in your keyboard. Make sure your keyboard is turned on. Make sure the USB receiver is securely plugged directly into a working USB port on your computer. Turn your computer on download the correct version of Logitech SetPoint Mouse and Keyboard Software.
If you need further assistance, please contact Logitech Support on the website.
LaShonda from Logitech
Rated 1 out of 5 stars
Nice design but keyboard has delay signal.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice design but the keyboard has delay signal. It's not helping you to be productive. Hope I can return the product.
No, I would not recommend this to a friendRated 1 out of 5 stars
Logitech
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mouse did not work immediately after plug in. The keyboard stop working 3 days afterward.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Christian,
Thank you for choosing Logitech and for taking the time to review the MK540 Wireless Keyboard and Mouse combo. I am sorry you experienced issues with your MK540; IU would like to help. I have attached a link to the "Getting Started" support page for your reference where you will find product guides, software downloads and further support. If you have not already done so, please download the Logitech "Options" software for customization. Please check your computer for system and driver updates. If you are still experiencing issues after these steps and restarting your computer, please run the "Connection Utility" software where you can reestablish a connection with the USB Nano receiver. For further assistance, please visit the Logitech website.
Best regards,
John at Logitech
https://support.logi.com/hc/en-us/articles/360023459773
Rated 1 out of 5 stars
Keys not working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Several keys do not work right out of the package. Will need to return for a new one.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Alex,
Thank you for choosing Logitech. I am sorry that you have experienced issues with your MK540 mouse and keyboard combo; I would like to help. I have attached a link to the "Getting Started" support page for your MK540, where you will find product guides, software downloads, and further support. If you have not already done so, please download the Logitech Options software for customization and best performance. I also recommend running the "Firmware Update Tool" to ensure your USB receiver has the latest updates. If you are still experiencing issues, please run the "Unifying" software, where you can reestablish a connection between the USB receiver and the MK540 mouse and keyboard. For further assistance, please visit the Logitech support website. I hope these suggestions will resolve this issue and that you will enjoy your MK540 mouse and keyboard combo.
Best regards,
John at Logitech
https://support.logi.com/hc/en-us/articles/360023459773
Rated 1 out of 5 stars
Inferior product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.stopped working within a year and gave me headaches before then. Don't buy.
No, I would not recommend this to a friendRated 1 out of 5 stars
Nope not today
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought two of these and one died within two weeks of purchasing.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am sorry to hear one of the combos died on you. That is not a common issue, you may have received a defective device. This combo does come with a 1 year warranty through Logitech, so we can get that replaced for you. Here is the link in order to file a claim: https://support.logi.com/hc/en-us/articles/360024924974-Warranty-MK540-ADVANCED. I hope this helps! Thank you for taking the time to write this review, we really appreciate it. I hope you have an amazing day! -Danielle from Logitech
Rated 1 out of 5 stars
Never used it !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The mouse works but the keyboard doesn't ! I will be returning this item when times are deemed as safe .
No, I would not recommend this to a friendBrand response from Logitech
Posted .Sorry to hear about the issue you're having with the keyboard not working. It could be a bug on the unifying receiver that could be easily fixed by visiting Logitech's product support website. Here's a direct link to the MK540's support: https://support.logi.com/hc/en-us/articles/360023459773 . Also here at this site are two software downloads that you may find useful down the road once you get the keyboard working. Hope this has helped and thank you for choosing Logitech.